I’m very happy with both the Innr products and their customer service. When I experienced an issue with my Smart String Light, the support team responded quickly, communicated clearly, and arrange... See more
Company replied
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See what reviewers are saying
love the product and love the high quality glow it gives. The problem i'm mostly having is mixing color with white ambiance. If they're placed in the same room/group, you cannot activate both toget... See more
Company replied
Great smart plugs! I have had many now added to my Zigbee network, and they are a reliable and affordable way to get into smart home with zigbee. I started with using them in my Philips Hue network, a... See more
Company replied
We have INNR spot recessed spots lights in both living spaces. Light units sat in storage for 6 months, waiting on renovation timing to install. Had an issue after install and contacted INNR support w... See more
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Company details
Written by the company
Innr gelooft in een wereld waarin alle verlichting duurzaam en smart wordt. Wil jij over stappen op slimme verlichting? Goed idee! Want dat is veel zuiniger en veelzijdiger dan gewone verlichting. En helemaal van nu! Je bedient het met een app, met je stem of laat alle verlichting automatisch meelopen op jouw ritme. Duur? Of moeilijk? Maak je geen zorgen! Innr maakt Smart Lighting die je makkelijk zelf installeert en ook nog eens heel betaalbaar is. Zodat jij sfeervol, veilig en duurzaam kan wonen.
Contact info
Catharina van Renneslaan, 20, 1217 CX, Hilversum, Netherlands
- service@innr.com
- innr.com
4.5
Excellent
561 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Innr
Thank you for your kind review! We really like our products as well ;)
Enjoy your Innr lights!
Innr don’t just have great products
Innr don’t just have great products, they have an incredible customer service! I have my whole home and garden setup with various products! Highly recommend 🤩
17 October 2023
Unprompted review
Reply from Innr
Thank you for the great review! And good to hear that you like our products so much!
Enjoy your Innr lights!
Polite support
The power supply for my lighting stopped working after about a year.
Support provided me with a new one free of charge.
Communication was a little slow, however friendly and polite.
12 October 2023
Unprompted review
Reply from Innr
We're happy that we could repair your lights!
Enjoy your Innr lights!
I purchased the innr pedestal lights…
I purchased the innr pedestal lights only had them one year and now they are flashing amber, tried the reset no change sent three emails to innr customer service and no response,I have other Philips hue lights never had any issues,unfortunately I will not buy again
8 October 2023
Unprompted review
Reply from Innr
Hello,
We're sorry to hear that your pedestal lights have this issue. We apologise for not getting back to you as soon as you expected. It is currently a little busier than usual at our customer service, we apologise for the delay.
We will do our best to help you as soon as we can, so your lights can be repaired. These lights should work for a lot longer than this after all!
Edit: We see that you first messaged us on Thursday, and again in the weekend. We responded to your message on the monday after this. We apologise if this did not meet your expectations of our customer service.
One on the outdoor strip light I…
One of the outdoor strip lights I purchased, would not connect to my Philips Hue bridge, contacted support firstly they sent a link to videos of what to try first, recontacted and they sent a replacement part FOC, lights all working, great customer service and support.
28 September 2023
Unprompted review
Reply from Innr
Good to hear that the issue was resolved like this! Enjoy your Innr lights!
ok, expensive, ok, horrible
(why are you talking dutch to me? fix your system.)
innr:
- products ok.
- quite expensive.
- shop ok.
- horrible user-accounts / password system :-((
11 August 2023
Reply from Innr
Hi,
Thank you for your review. If you have received an automated message in Dutch, our system might have made an error. Could you send a message to service@innr.com with a screenshot of this message?
If you could also elaborate on other points we could improve on, this would help us a lot.
-Florian de Boer, Innr Lighting
Amazing Customer Relations
Innr customer service and support is by far the BEST I have ever experienced. My issues were solved, seemingly going out of their way to help. I will continue to purchase Innr products for my home and recommend them to everyone who will listen.
21 July 2023
Unprompted review
Reply from Innr
Wow! Thank you for your review! We're really glad to hear that you like our support.
We will do our best to make it so that customers don't require support, but when they do, it is always great to hear that it was not a bad experience!
Enjoy your Innr lights!
I am still waiting for the delivery…
I am still waiting for the delivery which was promised for yesterday. DPD is not a reliable transporter. Sorry for them.
12 July 2023
Reply from Innr
We apologise that this delivery has taken longer than you had expected. I see that you have placed the order last Thursday, so the order should be delivered soon.
If the order still hasn't been updated by tomorrow, please send a message to the Innr helpdesk, so we can contact DPD about this delivery.
We hope the package has arrived by tomorrow, so you can enjoy your Innr lights!
-Florian, Innr
Innr bulbs failed after 18 months
3 GU10 and 3 E27 zigbee Innr bulbs all failed within 18 months despite only occasional use. I will not buy again and will revert to IKEA Tradfri.
14 July 2023
Unprompted review
Reply from Innr
Hello,
That is quite some bad luck with our bulbs! We apologise for the inconvenience.
Could you send a message to the Innr helpdesk about these failed bulbs? We would be happy to send you replacements. You can send an email to Service@innr.com .
Our bulbs should certainly last longer than this, so we hope that we can still improve your experience with our products.
Poor product, worse service
Philips Hue compatible bulb lasted a little more than 12 months. Contacted them to discuss but completely ignored my email. Ignore like the plague they are a shocking company.
17 March 2023
Unprompted review
Reply from Innr
Hi, our bulbs should definitely work for longer than that. Could you send a new message to the Innr customer service? We have not seen your previous email. If you message us, we would be happy to assist!
Very good customer service
Very good and friendly customer service. I had a problem with a device that was not connecting. After some initial troubleshooting via e-mail, they send a replacement. it arrived the next day and connected instantly.
2 March 2023
Unprompted review
Reply from Innr
Great to hear that our service is appreciated! Enjoy your smart lights!
-Florian, Innr
The communication and support was…
The communication and support was great. I got a new T-cable free of charge and can use me spotlights like before! I am very satisfied and can really recommend the Innr service. That is CUSTOMER service.
15 February 2023
Unprompted review
Reply from Innr
Thank you for your kind words! Enjoy your Innr lights!
Wonderful lights and wonderful service
2 years ago I bought several Innr GU10 and use them within a "mixed environment" of Hue and Innr bulbs.
The colored GU10, E14 und E27 bulbs are working without problems. At least so far I could solve problems by reseting them.
Some month ago, several of the white GU10 (RS 226) failed. However I had great expirience with Innr service desk: they replaced those 8 bulbs. Since then then new ones are working fine.
So I bought a set of 4 Innr outdoor, which are also connected to the Hue gateway and make wonderful light in the garden.
15 December 2022
Unprompted review
Reply from Innr
Great to hear that you like our products! It's a shame when some bulbs have a defect, but we will help in those situations! And good to hear that you have discovered our outdoor lights, that brightens up the garden in these dark days! Enjoy you smart lights!
-Florian
Amazing customer service
I have outdoor innr spots and I love them. I'm very happy with quality of innr products and especially their customers service. I had a problem with the light flickering red so I contacted the customer service and they responded very fast with a troubleshooting proceedure that identified a defective T connection. Couple of days later I received a free new one from innr and now all works again perfectly. I'm really impressed by their customer service and support for their products
28 November 2022
Unprompted review
Reply from Innr
Thank you for your compliment! Enjoy your Innr lights!
Warranty
Super nice and friendly contact with the INNR help desk (thanks Florian). My inquiry about a defective INNR T-cable was answered quickly. After I sent the original invoice and it was a guarantee case, a delivery with replacement cables was immediately packed and sent to me. Now all outdoor lamps shine again as they should. Highly recommended, GREAT!!! Thanks very much!
23 November 2022
Unprompted review
Reply from Innr
Thank you for the compliment! When something is broken, we fix it! Enjoy your smart lights!
-Florian
Excellent Products & Customer Service
Great company to deal with, I have a number of products and they are very well designed and made at reasonable prices. Had an issue with 1 bulb not lighting, contacted them directly, they came back to me same day and after trying a few things they replaced it for me the next day, excellent customer service. Highly reputable company!
3 November 2022
Unprompted review
Reply from Innr
Thank you for the compliment! We try to repair our products first, but if a product cannot be repaired, of course, we will replace it for you! Enjoy your Innr lights!
Excellent Customer Service
The products are great. I did have a slight issue with one over year after ordering and the customer service agent (Florian) handled it excellently. A brand new replacement was at my door within a few days.
25 October 2022
Unprompted review
Reply from Innr
Thank you for your kind words, we appreciate it!
You can always count on Innr to not leave you in the dark.
Enjoy your smart system!
bright light, great service
purchased 2 sets of puck lights with 2 extension lights - unfortunately 2 of the lamps were defective but Florian was quick to respond and send out 2 replacement lamps the next day -- now we're up and running and the lights look great
25 October 2022
Unprompted review
Reply from Innr
Hello Steven,
We are always happy to help! Thank you for your feedback, we appreciate it!
Enjoy your smartlights!
Really good Service.
Really good Service.
One bulb was not working after 6 weeks. I wrote an email to support and only 2 days later I got a new one.
17 October 2022
Unprompted review
Reply from Innr
Great to hear that our service is appreciated! Enjoy your smart lighting!
-Florian
Excellent customer service
Bought 2 packs of 4 GU10 comfort spot lights but one bulb from each pack would not pair. Emailed Innr support and after confirming I’d tried all of the options they sent out a replacement pack of 4 immediately. Now all of the lights work and I have an extra two as spares.
Very good customer service.
Lights are great, tuneable from cool to warm white and dimmable.
19 October 2022
Unprompted review
Reply from Innr
Hi Simon,
Great to hear that you like our lights! Smart lights should be easy to use, and we want our customers to have an easy experience with their Innr lights! If there is an issue with Innr lights, we are always happy to help!
-Florian
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