Fantastic experience with this company from start to finish! Stephen was very attentive and helpful when booking, even offering to run a private session for us at no extra cost. All paperwork regardin... See more
Company replied
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We were guided through each and every step of our premises Licence application. The team were only a phone call away, emails were promptly responded to. They liased with local policing and councils a... See more
Company replied
Innpacked got us sorted from start to finish, helped us get the plans right, spoke to the right people, chased the council and helped negotiate conditions with our premises license. They kept us... See more
Great team that are really supportive. Was really easy to do the learning, supported all the way through the exam process and everything was very clear. Popped into the office to deliver all my p... See more
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Company details
Written by the company
Innpacked is one of the leading training providers to the licensed retail and hospitality industry. We also have a team of licensing consultant who can assist you in making applications for licensed premises as well as personal licenses. Our aim is to make everything we do, from training courses to full premises licence applications, a comfortable and enjoyable experience for our customers.
Contact info
10 Whittle Road, BH21 7RU, Wimborne, United Kingdom
- 08000 786056
- Info@innpacked.com
- innpacked.com
4.9
Excellent
363 reviews
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Innpacked were exceptional in every…
Innpacked were exceptional in every respect. What initially felt like a daunting and complex process was broken down into clear, manageable steps — and we were guided with patience, clarity, and expertise throughout.
Stephen, Emma and Grace were superb: always available, endlessly patient with our countless questions, and impressively quick with turnaround times. They successfully delivered both our premises licence and personal licence on time and within budget.
We’ll absolutely be using them again for all our licensing needs — highly recommended.
18 August 2025
Reply from Innpacked Ltd
Thank you for the review - we are all so happy that we were able to work with you to get your licences and we very much look forward to working with you again.
From all at Innpacked
They have submitted my application for…
They have submitted my application for 24 hours premises license and it's successfully approved today I just want to thank you to innpacked Ltd team and specially to Mr Steve he is really kind and helpful guy 👌
30 July 2025
Reply from Innpacked Ltd
Thank you for so a glowing review - it was a pleasure working with you. Everyone here is so pleased to have got the results that you were looking for.
Please do not hesitate to contact us again if you need anything.
APLH online course!! Absolutely brilliant
I recently took the face to face APLH course in Bournemouth. It was a great course and Kelli was hugely knowledgeable and friendly.
Lunch was provided and the whole experience was well worth doing the course in person rather than online - I passed the exam and was given the results instantly which was brilliant.
Well done Innpacked and thank you to all
24 July 2025
Reply from Innpacked Ltd
Thank you for your review - its was lovely to meet you and congratulations on your score! We look forward to working with you going forward on both your personal license application and premises license.
knowledgeable and helpful staff
Staff were extremely knowledgeable and helpful throughout the whole process, keeping us informed every step of the way
16 June 2025
Reply from Innpacked Ltd
Thank you for your positive feedback -We are really pleased that you are happy.
Always here to help whenever you need us
From all at Innpacked
The lecture notes and sessions were…
The lecture notes and sessions were very detailed and easy to understand. I must say you will need to emphasize on the downloadable materials as these really helped. It took me awhile due to my workload, but once I made up my mind to finish it, it was done. Thanks for the online help too during the setup. All good guys.
13 June 2025
Reply from Innpacked Ltd
Thank you so much for your feedback! We're really glad to hear that you found the lecture notes and sessions clear and helpful. We appreciate your point about the downloadable materials - it's great to know they made a difference, and we'll be sure to highlight them more in the future.
Well done on pushing through despite your busy schedule, and we're happy the online support was useful during setup. Thanks again for your kind words!
FANTISTIC reliable and reasonably…
FANTISTIC reliable and reasonably priced had this company to help with a temporary event notice they took all the stress out of it for me could not recommend enough
9 June 2025
Reply from Innpacked Ltd
Thank you Declan, we thoroughly enjoyed doing this Temporary Event Notice for you and Chelsea. Have a great Wedding Day and an early congratulations from all of us at Innpacked. Emma
I was totally satisfied with the service I received
I was totally satisfied with the service I received from Innpacked. I had a successfull outcome, despite having 8 objections plus the local town council to my application. I am certain that I would not have had overcome on my own. It was only with the professional guidance of Stephen that I achieved this result. I can't give high enough praise and would certainly reccommend their services to prospective clients. I consider the money paid was very well spent.
29 May 2025
Reply from Innpacked Ltd
Thank you so much for your kind and heartfelt feedback Paul. We're thrilled to hear that you were completely satisfied with the service provided by Innpacked and that Stephen’s professional guidance made a significant difference in overcoming the challenges with your application. Your success story is a testament to our commitment to supporting our clients through complex processes. We truly appreciate your recommendation and are grateful for your trust. Please don't hesitate to reach out if you need any further assistance in the future. Emma
Great service from the Team
Great service from Stephen, Grace and Emma. I live abroad so took the package where they look after the exam and the application. Really quick, all my questions were resolved quickly too.
My only gripe isn't with InnPacked, but the county councils who want hard copies of everything - in 2025!
I will highly recommend the InnPacked team to everyone who's interested, they did a great job.
28 May 2025
Unprompted review
Reply from Innpacked Ltd
Thank you for your feedback Geoff, hoping it wont be too long for your licence to reach you.
Reply from Innpacked Ltd
Thank you so much for your kind words! We're delighted to hear you enjoyed the course and appreciated the efforts of our team. Your feedback means a lot to us. If you ever need anything further or want to join us again, we're here to help. Thanks again!
Reply from Innpacked Ltd
Thank you for your positive feedback! We're glad to hear that you’re satisfied with our support throughout your premises and personal licence application process. If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. We’re here to help and wish you the best with your licensing endeavors!
Reply from Innpacked Ltd
Thank you for your kind feedback! We're delighted to hear that you found the training easy to understand. If you ever need further assistance or additional training, feel free to reach out.
Extremely professional and…
Extremely professional and knowledgrable highly recommended.
14 April 2025
Reply from Innpacked Ltd
We're pleased to hear you found our service professional and knowledgeable. Your feedback means a lot to us, and we're here to support you with any future licensing needs. Emma
Absolutely fantastic service
Absolutely fantastic service from Stephen at Innpacked! From start to finish, everything was handled professionally, efficiently, and with great attention to detail. The whole process of applying for a premises licence was made so much easier thanks to Stephen’s expertise and guidance. He was always available to answer any questions and ensured everything was completed smoothly. I couldn’t fault a thing! I highly recommend Innpacked, especially if you need help with a premises licence application. Thanks again, Stephen!
3 April 2025
Reply from Innpacked Ltd
Thank you so much for your wonderful review! We're thrilled to hear that Stephen’s expertise and attention to detail made the premises licence process smooth and stress-free for you. Your kind words and high recommendation mean a lot to us. We’re always here to provide professional support and guidance, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing Innpacked! Emma
Great service and successful outcome
Innpacked guided us smoothly through the premises licensing process, dealt with the local authorities efficiently, and made the entire experience very easy for us. Highly recommended.
7 March 2025
Reply from Innpacked Ltd
Thank you for your positive feedback and strong recommendation! We're pleased to know that Innpacked was able to guide you seamlessly through the premises licensing process and manage interactions with the local authorities effectively. Our aim is to make the entire experience as straightforward as possible, and we're happy to have achieved that for you. Should you require any further assistance down the line, please feel free to get in touch. Emma
Reply from Innpacked Ltd
Thank you Surinder for your kind feedback! We're glad you were pleased with our professional service. If you need any further assistance, we're here to help.
Reply from Innpacked Ltd
Thank you for your feedback! We're pleased to hear that your premises licence was completed on time and within budget. If you need any further assistance in the future, please don't hesitate to get in touch. Emma
Fabulous course gave me a great… understanding of all aspects of the law regarding serving alcohol
Fabulous course gave me a great understanding of responsibilities of holding a personal licence.
Very professional trainer and office staff.
15 January 2025
Reply from Innpacked Ltd
Thank you for your lovely feedback! We're delighted to hear that Kelli’s course provided you with a clear understanding of personal licence responsibilities. We'll be sure to pass on your kind words to her and our office team. If you need any further assistance, we're here to support you. Emma
Very helpful
Very helpful. Great knowledge and experience in the team. Particularly Stephen.
6 January 2025
Reply from Innpacked Ltd
Thank you for your kind words! We're glad to hear that you found our team to be helpful and knowledgeable. Emma
Very happy with the course
The team was very supportive and well communicated throughout.
17 December 2024
Reply from Innpacked Ltd
We're glad to hear that our team provided you with support and clear communication throughout your online personal licence course and application. If you need any further assistance, we're always here to help. Emma
Positive training course!
Kelli, our trainer was great! Super relaxed and easy to ask questions throughout the day. It was nice to be training in smaller groups.
Signage could be clearer when arriving at the offices, as if Kelli wasn't outside directing it would have been tricky to know where to go.
4 December 2024
Reply from Innpacked Ltd
We are glad you enjoyed our bepsoke course held at the head office. Congratulations on attaining your personal licence certificate and progressing with your personal licence with us. Many thanks for the feedback, it is very much appreciated. Emma
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