Innovative Tax Relief, LLC Reviews 

279
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and dedication, making complex situations easier to navigate. Many people highlight the exceptional customer service, noting agents are very supportive, patient, and communicative throughout the process. Reviewers appreciate how the company explains everything clearly and simplifies challenging processes, providing great relief. The service is frequently described as efficient and thorough, with staff going the extra mile to ensure positive outcomes and keep clients informed.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

User experience

Users describe positive interactions with their overall experience, with many reviewers expressing... See more

Customer communications

Clients share positive opinions on contact, highlighting consistent and proactive communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Innovation Tax Relief was very good. They gave thorough account review and transcript review in very simple terms. And took, time to explain all things, clearly. Also caseworker,... See more

Company replied

Rated 5 out of 5 stars

Since opening our case, everyone has been amazing. Especially our case manager Ivy Fernandez. She is very informative and kind. And has held our hand through what can be a very stressful process! We... See more

Company replied

Rated 5 out of 5 stars

Loreanne is truly amazing and has been sssssooooo helpful and attentive with helping me with getting my finances in order so I can be a true adult about taking care my business. Thank you, Loreanne, s... See more

Company replied

Rated 5 out of 5 stars

Innovative tax relief has literally turned my financial life around. I selected them at a dark time in my life and my agent Ivy, has truly been an angel. The things that have impressed me the most is... See more

Company replied


Company details

  1. Tax Preparation
  2. Tax Advisor
  3. Tax Consultant
  4. Tax Preparation Service

About Innovative Tax Relief, LLC

Written by the company

Innovative Tax Relief, LLC, founded in 2016, is a tax relief company based in West Palm Beach, Florida that offers tax negotiation, tax resolution, and tax preparation services. Innovative Tax Relief can help clients across the country deal with IRS and state tax issues, including tax debt, unfiled tax returns, audits, wage garnishment, bank levies, liens, and asset seizures.

Innovative Tax Relief’s process begins by setting up protective status for the client, pulling tax records, and conducting a phone interview with the IRS. Then the company reviews the records with the client and conducts financial analysis to determine the best solution for the problem. Finally, Innovative Tax Relief negotiates with the IRS to achieve the best possible resolution for its client.

The Innovative Tax Relief team features a variety of types of tax experts and has a combined 25 years of experience in tax relief. The company is licensed by the IRS to help U.S. taxpayers in all 50 states, as well as those living abroad.

Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(279)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service Appreciation

Iam providing this letter to express my sincere appreciation for Mr. Jacob exceptional customer service. His professionalism, understanding, and genuine concern towards me have not gone unnoticed, and I would like to commend him for his efforts. Mr. Jacobs maintained a high level of customer satisfaction while representing me with my tax issues. Thank you very much for providing exemplary service and for going the extra mile to ensure my needs were met.

5 November 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

Thank you for your kind words! We're dedicated to providing top-notch service, and it's wonderful to know we met your expectations.
Please don't hesitate to contact us if you have any questions or concerns.

Rated 5 out of 5 stars

The process was quick and fast had…

The process was quick and fast had answers the next following day… Thanks ITR

31 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We're glad we could be of assistance!
Your satisfaction is our top priority.
Please don't hesitate to contact us in the future if you have any questions!

Rated 5 out of 5 stars

Did a good job

Quick response and good information on what had happened.

30 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We appreciate your feedback and are happy to hear you had a positive experience!
Please don't hesitate to contact us with any future questions.

Rated 5 out of 5 stars

They helped us get our issues fixed…

They helped us get our issues fixed with excellent results.

30 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

Thank you for choosing us!
We're committed to providing excellent service and support.
Please don't hesitate to contact us if you have any questions.

Rated 5 out of 5 stars

Innovative Tax Relief got the best deal possible for me

Innovative Tax Relief and my case manager Bernice got me the best deal possible. I’m glad I chose them and I got such a hard working capable team!

22 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We are so glad to hear about your experience and happiness with the resolution for your case!
Thank you so much!
Don't hesitate to reach out if you have any questions in the future.

Rated 5 out of 5 stars

Thank You

The diligence of my agent and how she kept me updated throughout the entire negotiation with the IRS.

18 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

Thank you so much Rafael!
We're grateful to hear your experience working with us was pleasant!
Don't hesitate to reach out if you have any questions in the future.

Rated 5 out of 5 stars

These guys are great .

These guys are great .. not only did they stay in contact they were on time. The have enough people that care and had my records from previous years that I had forgotten and they were not charging me outrages prices like this other company I was going to try. But didn't know how to use my phone to get to the documents. These guys at .innovative tax are right there with you. they are the best . They got back to me within 2 weeks.

16 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We are so happy to hear our team provided you with a great experience!
Our goal is not only to resolve tax issues but also bring education to our customers.
If you ever need assistance in the future, feel free to reach out. Thank you for choosing us!

Rated 5 out of 5 stars

Innovative have been working with me on…

Innovative have been working with me on my tax situation for a couple of years. They are reliable and dependable. This year my case was transferred to a new agent Jornan Diaz. He was awesome, he kept me in the know about what was happening at each phase of the process. He was always available to answer my questions.

16 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

Thank you so much Cherry!
We are grateful to hear your experience and strive to continue to provide great outcomes for all of our customers!
Feel free to reach out if you have any questions in the future!

Rated 5 out of 5 stars

Very happy with all the help and…

Very happy with all the help and support I received in resolving my tax issues

14 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We are always eager to bring successful resolutions to our customers!
Thank you so much!
Reach out if you have any questions or concerns in the future.

Rated 5 out of 5 stars

Mrs Lisa was the bomb

I am very happy with the support I received from Mrs Lisa, she was very patient with me and understanding.Very informative, easy to get in contact with and these made her very trustworthy.

1 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We are so happy to hear you had a great experience working with us!
If you ever need assistance in the future, feel free to reach out.
Thank you for choosing us!

Rated 5 out of 5 stars

I’m very happy with the service I…

I’m very happy with the service I received from Innovative Tax Relief , they relieve my stress and worries ,they made this process easy .I want to thank my case Manager Victor and Jordan job well done.

3 October 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

Thank you so much for your comments!
We are so grateful to know our team was able to provide a great experience while helping you with your situation.
Whether you have questions or concerns in the future, please feel free to reach out!

Rated 5 out of 5 stars

Innovative Tax Relief

Innovative Tax Relief, helped my wife and I with our tax issues. They were able to get us a monthly payment plan with the IRS. We thank their professionalism. The staff were great! Lisa L my case manger was great! Always kept me posted on every step. She would always return my phone calls, and text messages. Any concerns or questions that I had she would answer back with no hesitation. Thank you!

25 September 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We are incredibly humbled to hear your experience working with us.
We strive to exceed our customers expectations and deliver the best service possible while doing so.
Please don't hesitate to contact us if you need any assistance in the future!

Rated 5 out of 5 stars

Thank you for helping me ans my husband…

Thank you for helping me ans my husband setup a reasonable payment arrangement and reduce the fees. Your team was wonderful.

7 June 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We highly appreciate your comments and we are grateful to know our team was able to help you through your situation!
Please don't hesitate to reach out if you have questions or concerns in the future!

Rated 5 out of 5 stars

I had 5 yrs of back taxes to get done

I had 5 yrs of back taxes to get done. They were very helpful and got it done quickly

13 August 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We are glad we were able to bring results to you!
Please don't hesitate to contact us if you need any assistance in the future!

Rated 5 out of 5 stars

By far, more than expected.

This tax solutions conpany is very good at what they do. They have exceeded my expectations and made every step easy to comprehend and follow through was easy to follow. Mr. Jornan Diaz is knowledgeable on his field of topic and if he cannot answer a question, he certainly gets your answer immediately. He is polite, articulate and respectful of the client's tax needs as well as the client's dignity. I highly recommend this company and gave a 5-star review because it certainly deserves it. Worth every penny.

9 August 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We are incredibly happy to hear you had a great experience working with us!
We are committed to delivering the utmost positive results while also educating our clients in the process.
Please don't hesitate to contact us if you have any questions in the future!

Rated 5 out of 5 stars

Exceptional in Every Aspect of their Business

This company does exactly what they promise at your first consultation. Innovative Tax Solutions found the best solution for me. They had me moved into a hardship no collection status. Jornan Diaz was exceptional in every aspect of his job. He always responded to my texts or calls. He provided expert advice for me and I will be forever grateful. I would recommend Innovative Tax Solutions to my family and friends

8 August 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

Thank you very much for your kind comments!
We strive to exceed our customers expectations and deliver the best service possible while doing so!
Please don't hesitate to reach out if you have any questions in the future.

Rated 5 out of 5 stars

Bernice with Innovative Tax Relief has…

Bernice with Innovative Tax Relief has been absolutely amazing! She has fought for me to resolve my tax issues & I am very pleased with the communication & result! Highly recommended to anyone with tax issues!

25 July 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

We are grateful to hear we were able to deliver great results and a positive experience for you!
Whether you have questions or concerns in the future, please feel free to reach out.

Rated 5 out of 5 stars

Satisfied Customer

This company did an amazing job with a very difficult tax debt involving myself and my ex husband. Bernice, add innovative tax relief. Did above and beyond to get me the best deal ever! I am very grateful for she never gave up and left no stone unturned. All the while bernice was very professional and efficient. Her customer service skills way above the rim!

19 July 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

Thank you so much for your comments!
Our main priority is to deliver positive outcomes while providing the best experience possible!
Please don't hesitate to reach out if you have any questions or concerns.

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Innovative Tax for my tax preparation and filing needs, and I couldn't be more satisfied with the service I received. From the very beginning, the team at Innovative Tax was professional, approachable, and highly knowledgeable.

The initial consultation process was clear and detailed. They answered all my questions patiently and provided valuable insights that helped me better understand my tax situation. Throughout the entire process, the communication was excellent, keeping me informed at every stage and ensuring I understood each step.

One standout member of the team was Victor Acosta. His expertise and attention to detail were impressive. He went above and beyond to find deductions and credits that I wouldn't have discovered on my own, saving me both time and a significant amount on my taxes. Victor's friendly and professional demeanor made the experience even more pleasant.

The customer service overall was outstanding. Every team member I interacted with was courteous, professional, and always willing to help. I felt valued and well taken care of throughout the entire experience.

In summary, I highly recommend Innovative Tax to anyone in need of professional and efficient tax services. Their commitment to excellence and customer-centric approach exceeded my expectations, and I will definitely be using their services for my future tax needs.

23 April 2024
Unprompted review
Innovative Tax Relief, LLC logo

Reply from Innovative Tax Relief, LLC

Thank you very much for your comments!
We are incredibly humbled to hear your experience working with us. Providing great service to our customers is paramount to our company and we appreciate knowing you were able to experience it!
Don't hesitate to contact us in the future if you have any questions!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look