I used innocent driver for a non fault accident I had in my GTI. From start to finish I was kept informed via email on progress, made aware of 3rd party insurance perspectives and provided with courte... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Chris has been fantastic throughout this whole process. Having never been involved in a car accident I wasn’t sure where to start, but he immediately took everything off my hands and has provided cont... See more
Company replied
Totally professional approach made our claim very easy to deal with. Lots of communication & follow through on various issues that needed to be dealt with. Special thanks to Bex who assisted us all th... See more
Following the accident, I phoned this company. Amazing service, they listened carefully and made me feel at ease because I was the innocent driver. The communication was fantastic and they were extre... See more
Company replied
Company details
- Accident Insurance Company
- Auto Body Shop
- Car Repair and Maintenance
- Legal Services
- Personal Injury Attorney
- Small Claims Assistance Service
Written by the company
We take the pain out claims for non-fault drivers. If you’ve been in a road traffic accident that wasn’t your fault, Innocent Driver is here to make the process simple, fast and stress-free. We’ll arrange the repair of your vehicle, provide a like-for-like replacement car to keep you on the road, and manage the full claim on your behalf. Our service is completely free to use – we recover the costs directly from the at-fault insurer, meaning you don’t pay an excess and your no-claims bonus should not be affected. We also work with a panel of experienced injury solicitors who can support you if you’ve suffered an injury as part of your accident. From your first call through to completion, our focus is on clear communication, expert handling and outstanding customer service – so you can get back to normal as quickly as possible, without being left out of pocket. We help passengers, motorcycle riders, pedestrians and cyclists too. So if you're involved in an accident on the road, make us your first port of call.
Contact info
227 Sauchiehall Street, G2 3EX, Glasgow, United Kingdom
- 08003688928
- info@innocentdriver.com
- innocentdriver.com
4.9
Excellent
736 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a pleasure to find an honest hard…
What a pleasure to find an honest hard working company who grasped my claim from the 1st phone call and took charge of a slightly complicated case .
They communicated everything crystal clear so I could understand it and got me a positive result.
Thankyou Chris.
17 April 2026
Unprompted review
Reply from Innocent Driver
Really great to hear we could take control of things from the first call and help get a positive result for you Stephen, especially with a more complex case. Our team are dogged when it comes to getting results for our customers.
Chris will really appreciate your kind words, I’ll be sure to pass them on. Clear communication is something we take seriously, so it’s great to hear that came through so clearly in your experience.
😇🚙
Help me with a claim
Help me with a claim. Great Service. Trust worthy. Anyone need. To get a claim do . They do it right.
15 April 2026
Reply from Innocent Driver
Thanks Catalin, we really appreciate your kind words and are glad we were able to help you.
😇🚙
Jenny handled my claim extremely well…
Jenny handled my claim extremely well and promptly which helped massively for the quick and easy repair.
20 March 2026
Unprompted review
Reply from Innocent Driver
Alan, really glad to hear Jenny handled everything so well and kept things moving quickly for you.
Great to know the process felt straightforward and your repairs were sorted without any hassle.
😇🚙
Amy has been really helpful
Amy has been really helpful, she has updated me regularly without the need for me to chase.
13 April 2026
Unprompted review
Reply from Innocent Driver
Thanks Jennifer, we really appreciate you taking the time to leave a review 😇🚙
They were professional, responsive, and truly empathetic
“I had an outstanding experience with innocent drivers . After my accident, their team guided me through every step, from dealing with insurance companies to ensuring I received the compensation I deserved. They were professional, responsive, and truly empathetic. I can’t recommend them enough—if you need help after an accident, this is the team I trust.”
15 January 2026
Unprompted review
Reply from Innocent Driver
Manuel, really great to hear you felt supported every step of the way.
I’m pleased the team were able to guide you through everything, from dealing with the insurers to getting the right outcome for you. Being responsive and empathetic at a time like that is exactly what we aim for.
Thanks for the recommendation, it means a lot.
😇🚙
Took me through the whole and process…
Took me through the whole and process and kept me updated throughout the whole claims. Would use again
8 April 2026
Reply from Innocent Driver
Edward, great to hear the team guided you through the whole process and kept you updated throughout.
Really pleased everything felt straightforward for you, and we’re here and delighted to assist you again if you need us.
😇🚙
Amazing service
Following the accident, I phoned this company. Amazing service, they listened carefully and made me feel at ease because I was the innocent driver. The communication was fantastic and they were extremely helpful. Thank you so much
I would definitely recommend this company again
7 April 2026
Unprompted review
Reply from Innocent Driver
Ellis, really glad we could put you at ease after the accident and make things feel a bit more straightforward.
Great to hear the team took the time to listen and kept communication clear throughout, that can make a big difference in situations like this.
Thanks for the recommendation, it’s really appreciated.
😇🚙
Cathy ensured that the whole process…
Cathy ensured that the whole process was streamlined and stress free
9 March 2026
Unprompted review
Reply from Innocent Driver
Thanks for your review Matthew, we really appreciate it.
Chris has been fantastic throughout…
Chris has been fantastic throughout this whole process. Having never been involved in a car accident I wasn’t sure where to start, but he immediately took everything off my hands and has provided continuous updates. Very grateful for the service
2 April 2026
Unprompted review
Reply from Innocent Driver
Really glad to hear Chris was able to take the stress out of things for you Sally, especially when it was all new and you weren’t sure where to start. That's where our team does its best work.
Chris is actually one of our newest team members, so your feedback will mean a lot to him. I’ll be sure to pass this on.
Thanks again for taking the time to share your experience 😇🚙
Great communications
Great communications, kept me informed from the start. Really grateful for Abbie's courteous and efficient assistance.
2 April 2026
Unprompted review
Reply from Innocent Driver
Thanks for sharing Craig. Great to hear you were kept informed from the start and that everything was handled clearly for you.
I’ll be sure to pass your kind comments on to Abbie, we love her too!
😇🚙
Excellent experience and…
Excellent experience and professionalism. They took care of all the requirements and very easy to deal with and scheduled all the work related to repairs, lawyers etc.
Very much recommended.
19 March 2026
Unprompted review
Reply from Innocent Driver
Great to hear everything was handled professionally and made easy for you.
I’m really pleased the team were able to take care of everything from repairs through to the legal side and keep things straightforward throughout.
Thanks for the recommendation too, it’s very much appreciated.
😇🚙
Jenny was amazing so helpful
Jenny was amazing, went through everything with me such a quick smooth process
24 March 2026
Reply from Innocent Driver
Really glad to hear Jenny looked after you so well and made everything feel quick and straightforward.
I’ll be sure to pass your kind comments on to her, she’ll be really pleased to hear them.
😇🚙
The whole process from start to finish…
The whole process from start to finish was nothing short of excellent.
I received regular updates from yourselves and the repair garage, the replacement car was delivered and ready and waiting for me when l dropped my own car off, I cannot praise innocent drivers or the repair garage enough.
You did all this for me when l thought it was a lost course.
With in a few days of recieving my claim you had tracked down the other drivers insurance and got the ball rolling.
I will have no hesitation to recommend your firm to anyone.
Again thank you for an excellent job.
15 March 2026
Unprompted review
Reply from Innocent Driver
Nothing better than hearing everything was handled so smoothly from start to finish.
I’m really pleased the team were able to get things moving quickly, keep you updated throughout and make the whole process feel straightforward, especially when it initially felt like a lost cause. It’s also great to hear everything lined up well with the repair garage and your replacement car.
Thanks for the recommendation Michael, it means a lot to the whole team.
😇🚙
Easy process from start to finish.
Easy process from start to finish.
Innocent driver handled each element of the claims process and kept me informed of progress with regular updates.
23 March 2026
Unprompted review
Reply from Innocent Driver
Great to hear everything was handled smoothly and that you were kept informed with regular updates throughout.
Keeping things clear and straightforward is exactly what we aim for, so it’s lovely to hear that reflected in your experience.
😇🚙
I had Abbie to help me and was such a…
I had Abbie to help me and was such a lovely straight forward process, and Abbie was very helpful
23 March 2026
Unprompted review
Reply from Innocent Driver
Really glad to hear the process felt straightforward Olivia, and that Abbie looked after you so well.
I’ll be sure to pass your kind comments on to her, she’ll be really pleased to hear them 😇🚙
Reply from Innocent Driver
Great to hear everything was nice and straightforward for you Marc, that’s exactly what we aim for. Thanks for taking the time to leave a review, it's appreciated.
Great help
Amy helped with my claim, and kept me updated throughout.
15 December 2025
Unprompted review
Reply from Innocent Driver
Thanks for your feedback Cameron. Really appreciate you taking the time to rate us, it means a lot to the team 😇🚙
Best for no fault accidents
I have received outstanding service from a very professional team especially Abbie and Olivia who have been very patient and helpful in every way. I would recommend this company to anyone who has been in a no fault accident.
16 March 2026
Unprompted review
Reply from Innocent Driver
Thanks for your feedback Rose. Delighted to hear you received such a positive experience and that the team looked after you so well. I'll be sure to pass your comments on.
Great job by all the staff they…
Great job by all the staff they supported me through the process efficiently to get my car sorted and also to get my compensation. Highly recommend.
13 March 2026
Reply from Innocent Driver
It’s great to hear the team were able to support you through the process and get everything sorted with both your repairs and compensation.
Thanks for the recommendation too, it means a lot to the whole team 😇🚙
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