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Rated 5 out of 5 stars

My first purchase from 'Innes' has been a great experience. The lamp was delivered within a couple of days of placing an order. I had a telephone call from Innes the day before dispatch just to confim... See more

Rated 1 out of 5 stars

Having never heard of this company before and planning to invest in a substantial design project, I decided to test their service with a smaller order first. At firs... See more

Company replied

Rated 5 out of 5 stars

I hadn’t heard of Innes so checked here before ordering - it was an absolutely first class experience - they called after ordering to check the delivery day (and to check I knew what I’d ordered as... See more

Rated 5 out of 5 stars

Placed an order for cutlery. Excellent personal service. I got a phone call confirming the order and delivery times. When ready for delivery I was asked before dispatch if the timing was suitable.... See more

Company details

  1. Furniture Store

Written by the company

Innes is a third generation, family run business that specialises in retailing beautifully designed authentic contemporary furniture, lighting, gifts and art prints. We has been established for 75 years and have a beautiful gallery that showcases a wide selection of Bauhaus classics by design houses such as Knollstudio, Vitra, Fritz Hansen, Carl Hansen, Kaiser Idell, Flos, Louis Poulsen, sitting alongside modern designs from B&B Italia, String, HAY, Skagerak and Kinto.


Contact info

3.9

Great

TrustScore 4 out of 5

23 reviews

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Rated 5 out of 5 stars

Superb communication and overall service

Placed an order for cutlery. Excellent personal service. I got a phone call confirming the order and delivery times. When ready for delivery I was asked before dispatch if the timing was suitable. A fantastic level of communication. Everything went really well and the price was good.
I would highly recommend and given their extensive range of products, I shall buy from them again.

23 September 2020
Unprompted review
Rated 5 out of 5 stars

Good price and attentive service

Offered a good price for my office chair, free delivery, and very attentive customer service who kept me up to date throughout the ordering and delivery process.

17 July 2020
Unprompted review

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