Innago Property Management Software Reviews 443

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness and intuitive design, making property management significantly easier and more organized. Many appreciate how it centralizes various tasks, from rent collection and lease management to tenant screening and communication, saving them considerable time and stress. The payment system is also frequently highlighted as efficient and straightforward for both landlords and tenants. However, some customers also noted that the ACH payment processing speed can be slow, with funds taking several days to clear, which can cause issues for timely mortgage payments. A few people mentioned experiencing difficulties with customer support when payment-related problems arose, describing it as unresponsive. Additionally, a small number of users found the website hard to navigate or encountered occasional login issues, and one reviewer noted the inability to sign leases from a phone.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently praising its ease of use and intuitive... See more

Payment

Reviewers highlight positive aspects of payment. Customers appreciate the ease of online rent collection,... See more

Website

Reviewers mention positive feedback about the website, highlighting its user-friendliness and intuitive... See more

Service

People report positive experiences with the service, finding it a game-changer for property management. Many... See more

Application

Customers had positive experiences with the app. Many reviewers praise its comprehensive features, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Innago has truly been a game-changer for us at JustWalk Enterprises, LLC. The platform makes managing our properties so much easier — from collecting rent online to keeping track of leases and tenant... See more

Rated 5 out of 5 stars

Innago has made rental payment collection and tracking easier than ever for us. It’s also made all things lease management simple and easy. We have 10+ properties on Innago, and we couldn’t recommend... See more

Rated 5 out of 5 stars

Innago is a comprehensive tenant management app. It was easy to implement and I am amazed at its comprehensive feature list every day. Tenants love it and even an 80 year old tenant who just got her... See more

Rated 5 out of 5 stars

I have two units and this has worked well so far to manage the aspects I need help with. There are features I don't use since I already have a built-in network to support (i.e. maintenance requests th... See more


Company details

  1. Software Company

Information provided by various external sources

Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. With Innago, users can collect rent, manage leases, collect signatures and manage tenants. From day one, we’ve met and collaborated with these small-to-mid-sized landlords to produce an application they actually want to use. We’ve avoided unnecessary features and focused on saving you time. Too many property management applications are overwhelming, bloated with features that drive up the cost and turn their software “solution” into a software problem. If you feel you’ve lost a competitive edge to larger landlords with modern features, or you simply want to streamline your rental management process, you’ve come to the right place. Our mission is to make renting simple, accessible, and affordable for landlords of any size.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Innago is a great property management…

Innago is a great property management software that I have been using for over 2 years. It is very easy to use and my tenants love convenience of the payment portal. It also has a great maintenance ticketing system that most paid for programs can't match.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Easy-to-use PM software for novices & pros alike

Innago is easy-to-use and easy-to-implement property management software where you can track everything from maintenance work requests to rent payments due and even run your tenant background checks. Love the ease of use, all in one place for multiple properties. Highly recommend.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

All in one app!

I use Innago for my property management and it has been great! The application process is easy, the app takes my tenants rents each month and send them directly to my bank account, and sends invoices to each of my tenants when they pay or I document they paid me directly. The app also published my listings in 5 different rental sites for easy advertising. And all of this has been free to me! I would highly recommend.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

really helpful!

Using Innago to collect rent from my tenants has really simplified things. I used to have to monitor money coming in as checks, Zelle payments, wire transfers, and then hassle people when their rent was late. Now Innago tracks all that and then sends ME an email notifying me when someone’s rent is late as well as reminding the tenant. Way easier.

The only thing that is a little clunky is that the way the system handles scheduled rent increases that are built into the lease. You have to add the increase as a repeating fee on top of the usual invoice. None of my tenants could figure out how to get autopay to update to the right amount. I had to terminate the old lease and then put in a new one with the new amount. Even so, it’s a fantastic service for the price.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Small, but COMMITTED!

The company is very responsive to customer needs and is committed to teaching its users how to get the most of the software. They offer webinars on each feature and updates, they have robust help references and chat support as well.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Innago is an excellent property management portal


Innago is an excellent property management portal designed specifically for landlords, making it an ideal choice for those managing a smaller portfolio of properties. Its user-friendly interface simplifies tasks such as tenant management, rent collection, and maintenance tracking. Notably, the platform includes features like maintenance tickets, allowing landlords to efficiently address repair requests, and a chat function that facilitates seamless communication with tenants. Additionally, Innago offers great customer support for landlords who have questions, ensuring that users can get the help they need when navigating the platform. Overall, Innago provides a comprehensive and efficient solution for landlords looking to manage their rental properties effectively.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Best choice I’ve ever made!

I’ve been using Innago to manage my rental properties, and it has been a game-changer. The platform makes rent collection seamless, with easy online payments that save me time and reduce the hassle of tracking down payments. I also love the maintenance request feature—tenants can submit requests directly through the portal, making communication and issue resolution much smoother. The interface is user-friendly, and the automation features help simplify property management tasks. Overall, Innago has made my life as a landlord so much easier, and I highly recommend it to anyone managing rentals!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Best & Most Affordable Property Management Software

Innago has made managing my rental properties incredibly easy and efficient! The platform allows me to effortlessly track tenant contracts, schedule rent payments, and stay on top of maintenance requests. I love how I can schedule and track all maintenance tasks in one place, ensuring nothing gets overlooked. Plus, my tenants appreciate the ability to set up autopay, track their lease contracts, and submit maintenance requests seamlessly. The user-friendly interface and automation features have saved me so much time. I highly recommend Innago to any landlord looking for a hassle-free property management solution without the need to spending thousands developing your own software solution. Innago does everything you can think of to offer both landlords and tenants a superb platform, similar to any custom solution that a big corporation would have at super affordable cost.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

This app has saved me so much time!

This app has saved me so much time!!

As a new Commercial Land Lord, Innago has made my job easy! I love the ability to incorporate the communications with my tenants directly in the app. Keeping my email and text message inbox clean and tidy!

26 February 2025
Unprompted review

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