Michael is our point of contact twice weekly when he comes into our Early Years Setting. Always friendly and polite, Michael greets all the children warmly (they often see him coming, speak to him wh... See more
Company replied
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Review summary
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Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
Steve is always friendly, reliable and professional. He comes in regularly to service and change the nappy bins and always gets the job done without any fuss. He’s polite, approachable and clearly tak... See more
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A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
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Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
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This company invites their customers to review, whether positive or negative
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Use Cathedral Hygiene
Despite being a contract customer for 6 years, the sanitary bins are overflowing, air fresheners are not being refilled, mats are not being changed and we've ran out of toilet rolls because promised contract deliveries did not arrive. They said they would do an emergency drop during service, but that did not arrive as well and no one called, so we had a full restaurant but had to close 4 out of 6 cubicles as it was too late to fetch Andrex. No ones picking up the phone to resolve. Just give you a case number, it's logged in the system etc....... Use Cathedral Hygiene instead. They pick up, whwn they rarely get it wrong.
11 June 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your concerns regarding our service delivery and communication. We are truly sorry for the issues with our service.
This is not the level of service we strive for, and we are incredibly sorry for any inconvenience caused by this situation . We would like to rectify this immediately; please share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com
Initial Washroom Hygiene.
Reply from Initial Washroom Hygiene UK
We're so glad you enjoyed our service. Thank you for your kind words!
Initial staff member conducting work…
Initial staff member conducting work within school, always arrives during his allocated time, conducts his work timeously and is professional and friendly with janitorial staff on site.
8 June 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear about your positive experience! We appreciate your kind words regarding our team member's punctuality, efficiency, and professionalism. Thank you for your feedback.
Reply from Initial Washroom Hygiene UK
We are so glad you enjoyed our service. Thank you for your kind words!
We always get amazing service from…
We always get amazing service from Craig Thomson. He’s friendly and always smiling when he comes in.
8 June 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive feedback! We are delighted to hear that you consistently receive such friendly and amazing service.
Great services
Angela is always on time, friendly, and helpful. She is very flexible and always has a smile on her face. I really appreciate her positive attitude and the excellent service she provides. Thank you, Angela!
8 June 2026
Reply from Initial Washroom Hygiene UK
We are so happy to hear about your positive experience! We truly appreciate you sharing your kind words and excellent feedback.
Colin in Kirkcaldy....!
Colin comes into the Fife Council building as regular as clockwork. Always chatty, cheery and helpful. Nothing is too much bother for him and he is a good advertisement for his company.
8 June 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such positive feedback about our team member. It's wonderful to know they are providing excellent service. Thank you for sharing!
Initial staff who visited on…
Initial staff who visited on 05/06/2026(JOHN Carr) very knowledgeable and able to explain the product well. Advantages and disadvantages. Completely aware of health and safety. Well being
8 June 2026
Reply from Initial Washroom Hygiene UK
We are so pleased to hear about your positive experience with our team member. We appreciate you highlighting their knowledge and clear explanations.
The young man who attend the facility…
Gary Smart who attend the facility is so pleasant and polite.
Due to confidential sensitivity he is always mindful in considering the people using the building
He is very diligent and efficient in his role
8 June 2026
Reply from Initial Washroom Hygiene UK
We truly appreciate you sharing your positive experience. It's wonderful to hear that our team member is so pleasant, polite, and mindful of others. We value knowing their diligence is recognized.
Great Service always reliable
Great Service always reliable
Craig comes in and keeps all our toilets in very clean condition
8 June 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear you consistently receive great and reliable service. We appreciate your kind words about our team.
Friendly and helpful
13 May 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your kind words! We're so glad to hear you find our team helpful and enjoy our visits. Thank you for your continued support.
Great service every week from Adam
Great service every week from Adam. Also helpful fixes everything when needed. Always has a smile and happy to help us.
2 June 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your kind words! We're so glad to hear you find our team helpful and enjoy our visits. Thank you for your continued support.
Leoni is excellent
Leoni is excellent. Always friendly & has a very high work standard. She is a credit to your organisation.
Keep up the good work 😁
From the Management team at Spence Street Sports Centre
28 May 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We are so pleased to hear such positive feedback about a member of our team. We truly appreciate you sharing your experience and kind words.
Reply from Initial Washroom Hygiene UK
We appreciate your feedback. We are happy to hear that our service was friendly, polite, and informative.
Reply from Initial Washroom Hygiene UK
We're so glad you had a reliable and friendly experience with us! Thank you for your kind words.
Colin is a great guy always cheerful…
Colin is a great guy always cheerful and polite. He is also very professional and has a great work ethic.
28 May 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We're so glad to hear that you experienced cheerful, polite, and professional service.
Pleasant and always on time.
The operator is always prompt and courteous. Has followed our requested times for visits making things easier for all concerned.
27 May 2026
Reply from Initial Washroom Hygiene UK
We're so glad to hear our operator is prompt and courteous, making visits easier. Thank you for your kind feedback!
Our operative Michael is splendid
Our operative Michael is splendid. Always finds me, reports any issue and informs me of any upcoming changes or / holiday. His communication with the customer service and building management team is greatly appreciated
7 May 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear that our operative provides such excellent service, keeping you informed and communicating effectively. Thank you for your wonderful feedback!
Carl yarranton gives us an excellent…
Carl yarranton gives us an excellent service from burgeons
27 May 2026
Reply from Initial Washroom Hygiene UK
We're delighted to hear you received excellent service. Thank you for your kind words.
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're glad you consistently receive efficient and friendly service.
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