Initial Medical Reviews 3,662

Great communication from John
Fantastic service

Darren who picks up our clinical waste is excellent

Carl was brilliant as always, rerouting his collection so that he could get to us when we were open. Always efficient and friendly, thanks Carl

Jude is friendly, very reliable and always listens to any concerns we might have. She provides any information and extra yellow bags when requested. She is fabulous.

Chris our regular driver/collector is very polite thorough and friendly, nothing is too much trouble, a credit to your company.

Reliable, professional and friendly staff.

Kamil is always very friendly when he comes to our practice and does a really good job!

I have been using this service for less than a year and have already had to make more than seven complaints regarding missed collections and poor communication.
The first time this happened, the failure to collect my clinical waste forced me to close my business for almost a month. After raising the issue, I was assured that procedures would be put in place to ensure it would never happen again. Despite these assurances, collections continued to be missed.
After discussing the situation with Holly, who arranged the contract, I was informed that my contract would be cancelled without penalty due to the ongoing service failures. However, later that same day, this decision was reversed, and I was given conflicting information.
Overall, the service has been extremely disappointing. The repeated missed collections, lack of communication, and inconsistent information provided by staff have caused significant disruption to my business. I would not recommend this company based on my experience.

Dave is fantastic very helpful always on time always polite

Peter is always friendly and communicative. Can't fault the service.

I’ve always had a great service from Initial. Being self employed means you can be working different day, meaning to change times last minute to fit around my schedule and Peter at initial is always very understand of this.

Dave is lovely very friendly and efficient. Gives good advice about the products and advises us when we need to replace items .

Jude McCarton is so efficient, knowledgeable and wonderful to deal with - her information about products and services is invaluable - we would be lost without her

We have been with initial for many years now. We recently had a change in driver but the new driver is great and so helpful all the time. The collections are never late I would highly recommended intial.

Jude consistently provides exceptional service. She is friendly, approachable and willing to help, always with a positive attitude. No matter how busy she is she always makes sure we feel valued and supported and will do whatever she can if we ask for anything.
Jude's professionalism and dedication really stands out and it is clear to see she genuinely cares about doing a great job and building a good rapport with the customers she works with.
She is one of a kind a definitely deserves recognition for the effort she puts in on a daily basis

Our usual technician is Jude. She's always efficient, helpful and cheerful!

Pick ups are normally the same time each time, Richard who does our collections is always happy and polite

David is superb, his customer service skills are excellant and he always communicates well with us to ensure we know what collections are due each week!