Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
Company replied
Always an efficient and great service ! Carl is an asset to the company and is consistently friendly and engages in conversation ! Never have an issue or any problems with initial, and we have... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carl is a real gentleman and a real…
Carl is a real gentleman and a real asset to your company.
He is always polite and nothing is too much trouble.
Keep up the good work thank You
23 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're so glad to hear that our team member is polite and helpful. Thank you for your kind words and feedback.
Raymond always comes in cheery and does…
Raymond always comes in cheery and does a grand job! He explains what he is in to do that day and any changes to the service.
20 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a wonderful experience! It's great to know that the service was well-explained and performed to your satisfaction. Thank you for your positive feedback!
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that you found the service efficient and the team member friendly.
Friendly and professional service from
Friendly and professional service from
Colin, always greeted with a smile nothing is too much trouble.
22 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback. We are so happy to hear that you experienced friendly and professional service and that nothing was too much trouble.
Excellent service
Colin is fantastic, always going the extra mile for us if we need him to.
22 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had a fantastic experience! It's great to know that our team member's efforts are appreciated. Thank you for your positive feedback.
A quick efficient service with staff…
A quick efficient service with staff who always smile when they come to visit. Minimal fuss, always getting the job done :) Kevin has been particularly delightful on his last few visits. Always stopping for a chat!
22 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you found our service quick and efficient! It's great to know that our staff's positive attitude and dedication to their work made a difference. We appreciate your kind words.
Excellent Service Friendly service from people who…
Friendly service from people who respect our work place and always show patients and kindness to our staff and pupils.
22 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our team provides friendly service and treats everyone with respect, patience, and kindness. Thank you for your positive feedback!
Great Customer Service
We always have a nice experience when your staff come to our school. Your staff are always pleasant, happy and efficient.
22 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your kind words! We're so glad to hear that you consistently have a positive experience with our pleasant, happy, and efficient team at your school.
Excellent Service
When Colin visits he is very friendly and professional.
Very efficient service every time. Thanks Colin.
22 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that you find the visits friendly and efficient. Thank you for your feedback!
We pay for logo mat they have using the…
We pay for logo mat they have using the old normal mat
we still paying for it i couldnt get any answer from the customer service
18 February 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
Hello, Thank you for bringing this to our attention. This is not the level of service we strive for, and we are incredibly sorry for any inconvenience caused by this situation . We would like to rectify this immediately; please share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com
Initial Washroom Hygiene.
Reply from Initial Washroom Hygiene UK
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; it means a lot to us.
Reply from Initial Washroom Hygiene UK
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; it means a lot to us.
CARL IS A TOP BLOKE ALWAYS POLITE WHEN…
CARL IS A TOP BLOKE ALWAYS POLITE WHEN COMING IN OUR SHOP
20 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team member was polite during your visits!
Always top class and friendly service…
Always top class and friendly service from Carl. Very quick, honest and funny. Thanks Carl! You’re the best!!
20 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us this fantastic review. We are so happy to hear that you consistently receive top-class and friendly service.
Karl is always super friendly and kind.
14 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you found our team member to be friendly and kind. We appreciate your positive feedback!
Our nappy bin man does a great job
Our nappy bin man does a great job. Always efficient and service with a smile.
14 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We're happy to hear that you find our service efficient and appreciate the positive attitude of our team.
Consistent and Reliable
Inital have been providing a service to my work place for some time now. There’s never an issue with the service they provide. Our driver Craig is consistant and. very reliable. Good service.
13 April 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience with our services. We're happy to hear that the consistency and reliability of our team member are valued. Thank you!
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a positive experience with our friendly service. Thank you for your awesome feedback!
Excellent Service
We’ve been really impressed with the service provided for our bin collections. Michael is always reliable, punctual, and professional. The bins are emptied regularly and kept to a high standard of cleanliness, which makes a huge difference to our day‑to‑day environment.
Communication has also been great, any queries are dealt with quickly and politely. It’s clear they take pride in what they do, and it shows in the quality of the service.
12 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you're impressed with our bin collection service! We appreciate your positive feedback regarding the reliability, punctuality, and professionalism of our team, as well as the cleanliness of our bins. It's great to know our communication has been effective and that you recognize the pride we take in providing a high-quality service.
Tomo professional as always when he…
Tomo professional as always when he comes in, friendly and always eager to help with any questions. Asked about air freshener to have this replaced and done with no hesitation, toilets now smelling a lot freshers. Thanks again!
14 April 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the service was professional and helpful. It's great to know the air freshener replacement addressed the restroom's scent effectively. Thank you for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.