Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Richard is pleasant and professional. He lets me know if there are any problems with the waste bags. When we had an issue with meds returns last week, he made some phone calls and got everything sorte... See more
Company replied
I highly recommend Initial for waste collections. It is a worry free experience with collections always made in line with the schedule. They offer a very friendly service with my collector Jack Smith... See more
Company replied
James is always super friendly and helpful! He always arrives when we are expecting him and always has a kind word or joke to brighten our day! He is quick, efficient, thoughtful, and always helps us... See more
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Company details
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4K reviews
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Reply from Initial Medical
We're happy to hear that you had a fantastic experience! We appreciate your kind words and are grateful for your 10/10 rating. Thank you!
Stan is amazing
Stan is amazing, always a smile on his face and nothing is ever a problem for him. An asset to your company
22 April 2026
Reply from Initial Medical
We're happy to hear about the positive experience you had. It's great to know that his helpfulness and positive attitude made such a difference. We appreciate your feedback!
THE GENTLEMAN THAT VISITS US IS ALWAYS…
THE GENTLEMAN THAT VISITS US IS ALWAYS FRIENDLY AND HELPFUL ~ A LITTLE RAY OF SUNSHINE ON A MONDAY MORNING!
20 April 2026
Reply from Initial Medical
We are so happy to hear that our team member's friendliness and helpfulness made your Monday morning better. Thank you for sharing your positive experience!
Great service
We never have any issues with the service from Initial.
Jude is always very efficient, friendly and polite.
8 April 2026
Reply from Initial Medical
Hello Margo,
Thank you for the excellent five star review. We're happy to hear that you consistently receive efficient, friendly, and polite service from our team.
Totally amazing driver
Our driver who collects the waste is totally lovely, He is always smiley, happy and always has the time to stop and say hello. Never change our driver please. He is always willing to help when needed as well with the bins
9 April 2026
Reply from Initial Medical
Hello Happy Days Nursery,
We're happy to hear that our driver is providing such excellent service! Thank you for taking time to review our services, we will ensure to share your review with our team.
Lovely staff
It is always a pleasure to see Richard! He is professional, kind and always smiling.
30 March 2026
Reply from Initial Medical
Thank you for your excellent review Sandra, we appreciate you taking the time to share your positive experience with us. We will ensure to share with our colleague Richard and the rest of the team.
The contractors that attend site are…
The contractors that attend site are always professional, polite and courteous.
They are friendly, approachable and helpful and perform the collections of our offensive and hygiene waste to a high standard.
1 April 2026
Reply from Initial Medical
We appreciate you taking the time to share your positive experience. We're happy to hear that the team is professional, polite, and performs their duties to a high standard. Thank you for your feedback.
Another year of excellent service from…
Another year of excellent service from Jude, who always goes above and beyond in her work. Thank you.
2 April 2026
Reply from Initial Medical
We appreciate you taking the time to share your wonderful experience. We are happy to hear that you are pleased with the dedicated service you received. Thank you!
Totally reliable
Totally reliable - Always on time, always helpful, always friendly. John is the best! He’s taken our waste for nearly 5 years now!
30 March 2026
Reply from Initial Medical
We appreciate your long-term patronage and are so glad that you've consistently had a reliable, helpful, and friendly experience with our service. Thanks for sharing!
Reply from Initial Medical
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff was helpful and friendly!
Service provision is always good
Service provision is always good, always polite and helpful.
25 March 2026
Reply from Initial Medical
We're happy to hear that you find our service provision to be good, polite, and helpful. We appreciate your positive feedback very much!
Missed collection of medical waste…
Missed collection of medical waste where I work on the 24th March. Phone call with details promised of collection on 26th March. Just phoned to be told our site was closed and a collection not possible. We have 24/7 access to our bin compound. In the meantime the pile of medical waste grows ever higher.
24 March 2026
Unprompted review
Reply from Initial Medical
We've forwarded your review to our customer service team for investigation. We have requested your contact details via Trustpilot so we may contact you directly about the complaint.
Great service from Matthew
We have a really great waste collector Matthew, he is so reliable, helpful and professional and we are grateful for his great service.
25 March 2026
Reply from Initial Medical
We're happy to hear that you're pleased with the waste collection service you received. We appreciate you taking the time to share your positive experience; thank you for your feedback.
John is amazing we all love him in our…
John is amazing we all love him in our practice he brings us so much joy.
19 March 2026
Reply from Initial Medical
We are so happy to hear that this person brings joy to your practice! We appreciate you taking the time to share your positive experience with us.
Clinical waste collection is very…
Clinical waste collection is very efficient. Our driver, Sam Knight, is always polite, helpful and cheerful. Top marks!
26 February 2026
Reply from Initial Medical
We're happy to hear that our clinical waste collection service is efficient for you. We appreciate your positive feedback regarding our driver's helpfulness and cheerfulness.
Lynsey is fantastic
Lynsey is fantastic, very helpful and always goes above and beyond to ensure we have what we need!
18 March 2026
Reply from Initial Medical
We are happy to hear that you had such a positive experience! It's wonderful to know that our team member was so helpful and went above and beyond for you. Thank you for your feedback!
Initial are great
Initial are great! So speedy on their emails, very efficient with clinical waste and sharps collections, everyone is very friendly and I highly recommend!
30 April 2025
Reply from Initial Medical
We're happy to hear that you had a great experience! We appreciate your kind words regarding our speedy emails, efficient collections, and friendly team. Thank you for your recommendation!
Always on time and professional
18 March 2026
Reply from Initial Medical
We are happy to hear that our team is punctual and professional. Thank you for your positive feedback; we appreciate it.
Reply from Initial Medical
We're glad you found our team member to be punctual and kind. Thank you for your positive feedback; we appreciate it greatly.
Great service
We always receive a great service from Initial Medical. Steve, from Haydock Branch is always extremely courteous and friendly when he delivers and collects from our clinic.
12 March 2026
Reply from Initial Medical
We're happy to hear that you consistently receive great service. It's wonderful to know that our Haydock branch provides courteous and friendly interactions during deliveries and collections at your clinic. We appreciate your positive feedback.
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