Ininruby Reviews 267

I have made two sizable purchases from this site. The clothing to weeks to get here. Understandably, COVID has a lot to do with shipping problems, but this was SO MUCH more than the standard delays. The quality of the items was grossly misrepresented in their images online. When I finally received my packages, each item was individually wrapped. Some of the wrapping seemed very old. Various bags and labeling degraded the credibility of this company even more. The quality of fabric was flimsy, see though, and very poor. After trying on 3 items, I didn't even bother to try on any of the other 14 items I purchased. To make matters worse, THEIR RETURN POLICY IS ABSURD. You need to take multiple photos of the items at different angles in the hopes that they will accept the return. I have been told that this must be done within 30 days of receipt. I still have not gotten a resolution and will be taking steps next to dispute the charge through PayPal. DO NOT WASTE YOUR TIME OR MONEY. For 19.99 you get a MUCH better quality from Ross, TJMaxx or Marshalls.

I want everyone to know how disappointing I was with this company. I ordered two (2) coats back in September and up to now I have not received them. After several enquiries I filed a complaint with PayPal and was given a refund instantly.
This website is very unreliable and never delivers or if they do its not of good quality given the many negitave reviews that they been given.

I would've put 0 as a rating if i could....absolutely disgusted with the service i have been provided. After spending nearly $300 i still haven't received 1 item a month later after ordering it. 2 items don't even fit and no where near the quality they show us on their website. Don't even bother emailing them, since they like to come up with lousy excuses every time. SCAMMERS!!!!!

Well......
I sent you 10 emails regarding the lousy dress that doesn’t fit. It sure looked nice in the picture, but it is cut strangely at the waist. Quite frankly....if I would have know where your company was located, I would have never ordered it at all. You know...since your country has successfully killed thousands of people. 1.07 million to be exact. It would really be nice if one of your customer service reps would reply. Your company is definitely living up to your reviews. I only wish I would have read this before I spent $42 on a lousy piece of material.

I would not even give this company one star. The quality is AWFUL, the sizing is ridiculous and not even close. You cannot exchange or return anything. Please do not support this China based company.

Complete and utter disappointment!! I don't know why the pictures look so good.. Then the item comes and it's complete junk. Do not.. I repeat do not order from this company. What was supposed to be an elegant wrap top was a piece of felt that a 5 year old child could cut against a pattern.

I never send anything back so ended up cutting it up and using it as a dust cloth..

-10 CUSTOMER SERVICE AND PRODUCTS!
I was told to give the clothes away as a gift considering the high shipping fee to return! I have bought 7 in total. Received 5 and 2 is still pending at their warehouse. I requested them to refund me the money of the rest of the two items since they said they needed the items to be shipped to them for the refund. Instead of giving me a refund they keep telling me that the items are on the way. There are no way you can refund. Photos are all misleading and look nothing like the items. DO NOT BUY FROM THEM! SCAMMER!

6 months to receive my order dispatched in 3 parcels... still waiting for one!! The quality is so disappointing. Their photos look amazing but clothes look so much different in real. I have tried to contact the customer service to get a refund on the parcel I am still waiting for and they keep saying it will arrive soon. Never buy again from them.

I would rate it negative stars if I could... Terrible experience!!! The item took sooooo long to arrive, and none of the dresses look as advertised on the site. Cheap material and terrible looking dresses... Not even close to acceptable.... When I tried to return, I couldn't since there was no order number or return label or anything to use. Horrific experience!!! Instagram should block them from advertising on their site!! It is a rip off!!! A scam!!!

DONT ORDER FROM THEM!!! Merchandise came extremely late and wasn’t nothing like pictures,quality extremely CHEAP, damaged, irregular size!!!! Their address isn’t legitimate. You can’t get a refund because there’s no way to contact them ...no customer service number etc!!! I’m going to push it further legally it’s not right and clearly I’m not the only complaint!

If I could give -5 stars I would! THIS IS A SCAM DO NOT ORDER, quality is not good and customer service even worst unless you like speaking to robots!
Save your sanity and money and sop somewhere else! I had to give up on an order they say was delivered but refuse to prove where it was delivered and asking for proof from post office it hasn't arrived, the post office says they can provide a proof they have no record off. The company refuses to accept and refused to resend or refund on that basis! I am getting the same robot customer service again and again and again, STAY AWAY!!!!!!!!

This review is for InInRubyClub...They don't even get one star. This company is horrible!!I I ordered 4 beautiful blouses way over $100 dollars and I have received 3 after like 4 months, the first one fit but was not close to the description, the 2nd one was beautiful but way too small!!!!! I ordered them the same size and it is just cut wrong. The 3rd one is cheap as hell, and I havent received the 4th at all!!!! Rip off company I used paypal and I have filed a claim. my order # is 248952005058 EF order placed on 5/5/2020

They dont even get a one on there rating. This is a scam do not buy from them. All emails bounce back no way of getting a refund, your just stuck.

I had 2 orders that were returned only not to receive a refund for either one. I have contacted the USPS and they informed me that they have been having a problem with the address on the package located in South San Fransisco. Their phone numbers on the invoice do not exist. I returned these items immediately upon receiving them. I feel that I am being scammed. I saw that they are actually located in China. I am not going to allow them to keep my money when these were returned to the San Fransisco address. I am not going to pay for items I do not have. I contacted the USPS and found out more details regarding your San Fransisco address. He told me he would supply me with a letter. I will be filing a complaint with the BBB and any other on-line company for reviewing the experience I have had with this company.

WARNING:

In my opinion absolutely positively the worst company I have ever dealt with and I buy lots of merchandise online .

Reasons:
1. IninRuby Studio Merchandise not as described
2. IninRuby Studio will bill you for merchandise that they do not send
3. IninRuby Studio Merchandise quality: absolute garbage
4. Chase Visa bank Card will side with IninRuby Studio If you dispute the card charge.

I bought 4 items online. There was no delivery tracking delivered. Payment was made via Paypal. 3 of the 4 items arrived with no explanation of the 4 missing piece. Upon querying via Paypal, the responded advising there was no stock and that refund would be made after the complaint lodged via Paypal have been closed. I have not heard from them since and i am now no longer able to log another complaint via Paypal. I have subsequently written to them twice with no response. The garmets sent were of acceptable quality for the price paid. It was always going to be a copy of the images posted online.

The products were two months for delivery. The clothing is not what I ordered, it looks as if someone sewed it together in 15 minutes. The company did not send my money back. Please do not order anything from this fake company. The clothes are nothing as the advertisement shows. This is false advertisement and this company is using fashion photos to appeal to buyers. Once you receive it, it's nothing like the fashion on the photo. Once you receive your item it's just pieces of material Sewn together. I am devastated spent $190 for blouses that are horrible.

Actually Zero Rating.
A very dishonest site and do not send goods ordered.
DO NOT BUY ANYTHING FROM THIS TERRIBLE SITE.

Waiting...waiting...waiting... for three months now... horrible

Horrible cs not transparency I ordered 2 months ago and I have waisted so much time to get refunded for one item although they said to me they will for 2 on 3 bought. They reply when they want and they do it because me their policy is that if the items are shipped they don’t need to refund you. Moreover I discovered, if it’s true that the package from Vancouver where it should be shipped went to Montreal and now they say would come back... not believing it! I’m paying for their mistake and for not gave read your reviews on time.