INF | infplans.com Reviews 921

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and polite demeanor, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the detailed explanations provided when choosing plans. The service is often described as efficient, with consumers noting quick response times and a seamless process from inquiry to purchase. However, some reviewers were not happy with the claim process, mentioning significant delays and a lack of payment for approved claims. These customers reported poor support and confusing communication when attempting to resolve their claims, leading to frustration.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their extensive knowledge and helpfulness in... See more

Customer service

People report positive experiences with customer service, highlighting the attentive and thorough support... See more

Service

Users describe positive interactions with service, highlighting prompt, clear, and efficient communication,... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting prompt and efficient... See more

Claim

Customers consistently note negative experiences with claim, citing slow and confusing communication, making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is great! Lexel was super helpful and responsive. Waked me thru the process step by step and troubleshoot everything for me. Haven't actually filed any claim or uses their serv... See more

Rated 5 out of 5 stars

I was having trouble obtaining the documents for a policy I had bought for my elderly sister in the UK who is visiting me in November. After a few failed attempts I was connected to Keigh who solved... See more

Rated 5 out of 5 stars

I was looking for some more details around the plans for my grandma visiting with her health case, Erwin from Helpdesk provided excellent service, identified the best plan and provided all the informa... See more

Rated 5 out of 5 stars

Claire, the agent, was outstanding. She is well-informed and thorough. It's refreshing to see such knowledgeable, yet graceful and polite, customer support staff in this day and age!


Company details

  1. Travel Insurance Company

Written by the company

At INF Plans, we believe your international travel experience should be defined by happy memories, not worries about healthcare. As a specialized provider of travel medical insurance for visitors to the United States, Canada, and Mexico, we are dedicated to offering a level of protection that standard market options simply cannot match. While many generic plans restrict coverage for older travelers or those with medical history, we stand out by designing inclusive insurance solutions that fill these critical gaps. We are one of the few providers in the world to offer truly comprehensive coverage for pre-existing medical conditions, going far beyond the limited acute onset of pre-existing conditions benefits found in typical policies. Our commitment to inclusivity means we proudly cover travelers up to the age of 99, ensuring that parents and grandparents can visit their loved ones with the dignity and security they deserve. We combine this robust protection with modern convenience, featuring direct billing with major provider networks, integrated telehealth services, and accessible digital tools. With honest pricing and 24/7 multilingual support, we don't just sell insurance; we ensure quality healthcare is accessible and affordable. At INF Plans, we value and respect every traveler, genuinely caring that you are fully taken care of so you can focus on what matters most.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

921 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

JANE was great

JANE was great, very helpful and to the point. I was able to narrow down to a couple of plans and then pick one. Also, the web site info was dated and JANE quickly sent me latest.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good pre-sales support

For the last 3 days, I have been chatting with customer support executive by the name of Ellie. I have been asking her a lot of questions since I have no knowledge of how medical insurance works at USA. I compliment her for her patience and returning back with clear, detailed answers. Thanks to her, I am almost at the point of buying my travel insurance from INF.

Edit: I have bought the Safevista Comprehensive. I had some post-sales questions which were answered by Chlarisse very well. Thanks Chlarisse!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Great online support

Yhong patiently and accurately answered all my questions regarding the travel insurance plans offered by INF. It enhanced my confidence in selecting a plan for my parents who are travelling to the US.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

i have used them twice and absolutely…

i have used them twice and absolutely amazing service! i am always skeptical of everything and except much of nothing from them but they have exceed my expectations everytime. every person i have spoken to, most recently Keigh, i have had a great response.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Very prompt response, helpful information and easy to communicate. Thank you for the great support

28 April 2025
Unprompted review
Rated 5 out of 5 stars

CHLARISSE helped us and very…

CHLARISSE helped us and very knowledgeable, patient, and understanding. Asked few and pointed questions and responded back quickly with the quotes and provided the next steps. Great service!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

I was helped by Fatima

I was helped by Fatima, one of the team member of INF team. She was knowledgeable, patient and was very helpful in answering all my queries related coverage for pre existing diseases. Amazing service.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

I was helped by KAEZER

I was helped by KAEZER, one of the team member of INF team. He was knowledgeable, patient and was very helpful in answering all my queries related coverage for pre existing diseases. Amazing service.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

SYRA was amazing

SYRA was amazing, kind, courteous and made sure I had all the questions answered. I walked out of the conversation with so much clarity and confidence that I am choosing the product offering that fits all my buckets. It was very informative and would absolutely recommend in future

16 April 2025
Unprompted review
Rated 5 out of 5 stars

YHONG was a great help..!!

YHONG helped me during the purchase process when I was filling out the form. She was patient, and very knowledgeable. Answered all my questions and concerns , and I was able to purchase the plan peacefully.

14 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look