Informdirect Reviews 12

I needed some information, so I called the customer care team—and actually got to speak to a real person! I had a great experience talking to James, who answered all my questions clearly and confidently. It was so refreshing to speak with someone who is both knowledgeable and has excellent customer service skills.

Informdiretc offer a great product. I have a small company and was fed up paying my accountants exorbitant amounts for filing basic information with companies house, or creating a new company, or changing share classifications, etc. Everything an accounting firm charges you huge amounts for, informdirect does for a very modest fee. In fact, I discovered my accounting firm used informdirect themselves and just charged me a huge markup!

I needed to submit ltd co accounts to Companies House.
The range of chancers out there exploiting the need for the specific program is terrible, figures up to £300.
There are decent companies such as Informdirect who make it easy, once signed up, it's a case of populating the drop downs but anyone doing it previously direct to Co House will know what to do.
Very easy and good value, definitely will use again

I've been using Inform Direct for 7 years now, for multiple business and the platform works very smoothly. Whenever I reach out to the support team with a question they reply very quickly and there is clearly a lot of knowlegde in the team. Recently I made a mistake and some transactions had to be amended in their data base, which the fees were waived for. Thanks for this great customer service!

I've been using Company Secretarial software since the 90s and have used various programs large and small. I can without any hesitation say this is one of the easiest and most intuitive to use. The pricing is also extremely reasonable. There are limitations, but interestingly I have found these have reduced over time, for example, "people" are now shared across the database. I'd be very reluctant to give up a system that now makes life so much easier for us, has a large number of free template documents and a friendly and knowledgeable support team.

You have to be really careful - they sneakily charge you extortionate fees for "prepopulating" forms that you could have gotten for free from Companies House, then you have to pay the Companies House fees on top, when the whole idea of "Inform Direct" is to do everything online.

Having read some of the knowledge articles on the website, I attempted to sign up so that I could review some of the further resources (such as "free" templates).

However, the very first step when registering your email address is to also hand over the security keys to your Companies House registration. These are very sensitive and should not be shared lightly.

Alarm bells. Good bye.

Do not use stay away. I now have fines from HMRC for using these people to file my tax return.

Been a customer for a few years now and never had any problems. Recently the system has been a little slower than normal between screens (nothing intolerable but noticeable) so I posted on an industry website to canvas and see if anyone else had noticed (or if it was just local to me). I am so impressed from my posting Chris from Inform Direct had identified my customer record and called to see if there was anything he could help with. Now that is what I call proactive customer service! Definitely a thumbs up from me, it would be 5 stars only for the system having slowed down recently.

Registration process requires you to potentially open your company up to fraud!

This MIGHT well be a trustworthy company but it breaches the fundamentals of information security.

Inform Direct appears to have a portfolio of services which would make company secretarial work easier BUT the signup process requires you to enter your company house authentication code even if you don't intend to have Inform Direct file with Companies House on your behalf.

After getting stuck at step two of 'setup' The web chat person eventually confirmed that there is no way to proceed without giving them free and unrestricted access to your company house account - precisely the thing that PROOF is designed to prevent.

Like almost every organisation that has ever been hacked they claim they have "very robust and strict security measures" (a quote from the web chat person) unfortunately the experience of businesses that have been hacked suggests that they are robust right up to the point that the hack takes place.

One of the biggest risks in information security is providing information/access beyond the minimum required. Inform Direct appear to demand far more access than is necessary to use their services unless you wish them to file at companies house on your behalf. The code will be needed if that is the case, but at that stage you might have built trust in their capabilities.

The authentication code for companies house is like a credit card (but without the protection the card companies provide) only a fool would allow a company/individual you have just met to store credit card details including the cvv code. Yes, you might eventually build trust and provide that information (to speed up checkout in the future) but to require the information as a requirement to evaluate the service beggars belief.

Don't waste your time signing up unless you are prepared to potentially give a stranger the ability to change your registered address and appoint /
remove directors without your knowledge/consent.

Charged £2.40 for failed identity check which means I was not able to complete formation of a company.

I provided my passport, residential address and used the camera on laptop to take a selfie. Should have passed, no idea why it did not and no way to get back my money. The check is "non-refundable".

They should at least provide it as credit for their system.

I went on their website and paid £54.00 for their urgent 'same day' company formation service. Unfortunately, my website data entry experience was awful; there is no guidance and their system ended up putting the village name instead of the street name for the business addresses, and a business address instead of a required residential address. The application was then rejected because the addresses were wrong. Inform Direct did not bother checking the data entered at all, so I was left with the question "What did they do for their fee?". I phoned Inform Direct to ask them to re-submit and they flatly insisted that I would have to re-register and re-apply and PAY AGAIN because their system had not kept my details. When I tried to re-register on their website their system said I was already registered, I phoned again was told "sorry we forgot to delete you" and they promptly deleted me while I was on the phone. Evidently their system DID have my details (until they deleted them!). I was so fed up that I decided not to use a formations service and formed the company myself online instead; in comparison, this was a much more user-friendly, easier, and cheaper option and it only cost me £12.00. I recommend that you do this too as in my experience Inform Direct were just interested in taking my money again and again and all I got in return was stress, hassle, and a lot of wasted time.