I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Review summary
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Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
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The package was beautifull. I really did not expect such beautifull packaging. The service was so quick. Thank you so much Infinitely Special. This was an honour doning business with you and I defin... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
292 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The fragrances are almost identical to…
The fragrances are almost identical to what they are based off. Lasts for hours and hours.
3 March 2024
Reply from Infinitely Special
Hi Aj
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you're enjoying our fragrances and that they last for hours on end. Providing scents that closely resemble their inspirations is something we take great pride in. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your support!
Jonothan
Reply from Infinitely Special
Hi Kay.
Thank you so much for your glowing review! We're thrilled to hear that you find our perfume perfect in every way. Your satisfaction is our top priority, and we're delighted that our product has met your expectations. If you ever need anything else or have any questions, feel free to reach out. We appreciate your support and hope to continue providing you with exceptional products and service.
Jonothan
Incredible quality
When I looked at the price I thought your perfumes were not going to be top quality, but I was wrong Lool. I can't believe you created such amazing quality colognes that are this affordable. They are long lasting, smell almost identical to the colognes they're inspired by and I'm still in disbelief. I'm definitely going to order again! Well done!
20 February 2024
Reply from Infinitely Special
Dear Luyolo,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you were pleasantly surprised by the quality of our perfumes. At Infinitely Special, we take pride in crafting high-quality scents that not only meet but exceed our customers' expectations.
We're delighted that you found our colognes to be long-lasting and similar to the original fragrances. Providing affordable yet premium products is one of our main goals, and we're thrilled to have achieved that for you.
We look forward to serving you again on your next order. If you have any specific scents in mind or if there's anything else we can assist you with, please don't hesitate to let us know.
Thank you once again for choosing Infinitely Special!
Best regards,
Jonothan
Reply from Infinitely Special
Hi L.M
Thank you for your glowing review! We're delighted to hear that you had a seamless experience and love our products. Your satisfaction is our priority, and we look forward to serving you again soon!
Super quick responses and service
Super quick responses and service! REALLY great product!
9 February 2024
Reply from Infinitely Special
Dear Miki
Thank you so much for your fantastic review! We're thrilled to hear that you appreciate our super quick responses and service. Providing excellent customer service is a top priority for us. We're delighted that you find our product REALLY great. If you ever have any questions or need further assistance, feel free to reach out. We appreciate your support!
A 5 star shopping experience!!!
My second purchase from Infinitely Special - excellent service and beautiful products both times; and Jonathan really goes the extra mile to help.
19 January 2024
Reply from Infinitely Special
Dear Lynne Herd
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that your second experience with Infinitely Special was just as delightful as the first. It's our priority to provide excellent service and offer beautiful products, and we're delighted to know that we've met your expectations.
We truly appreciate your kind words about Jonathan. We take pride in our team's commitment to going the extra mile for our customers, and it's always rewarding to see their efforts recognized.
Your satisfaction is our greatest achievement, and we look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Thank you again for choosing Infinitely Special!
Best regards,
Infinitely Special
Reply from Infinitely Special
Hi Nick
Thank you so much for your kind words! We're thrilled to hear that you're having a great experience with us. Keeping open lines of communication and providing timely updates are top priorities for us. If you ever need anything else, don't hesitate to reach out!
Amazing service
Amazing service, in love with your beautiful wax melts. French Vanilla is simply the best I've ever smelt. Burn them both at home and on my salon.
Thank you
13 January 2024
Reply from Infinitely Special
Dear Danni
Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear that you are enjoying our wax melts, especially the French Vanilla scent. It warms our hearts to know that our products have found a place in both your home and salon.
We strive to provide amazing service and high-quality products, and your positive feedback is truly rewarding for our team. If there's anything else we can do to enhance your experience or if you have any specific scents you'd like to see in the future, please feel free to let us know.
We appreciate your support and look forward to continuing to bring delightful fragrances to your spaces. Thank you again for choosing our wax melts!
Warm regards,
Infinitely Special
Goid and fast Service
16 January 2024
Reply from Infinitely Special
Hi Sechaba
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. We appreciate your feedback and look forward to serving you again.
Reply from Infinitely Special
Hi Natasha
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with our staff and service. It's always our goal to provide excellent customer service, and we're delighted that we met your expectations. We truly appreciate your support, and we look forward to serving you again in the future. If you have any further comments or suggestions, feel free to let us know. Thank you for choosing our product and for being a valued customer!
Quality products and always beautifully…
Quality products and always beautifully packaged.
16 December 2023
Reply from Infinitely Special
Hi Marisa
Thank you so much for taking the time to share your positive experience with our products and packaging! We're thrilled to hear that you appreciate the quality of our items and the care we put into presenting them beautifully. Your satisfaction is our top priority, and we look forward to continuing to provide you with exceptional products and service. If you ever have any questions or need assistance, feel free to reach out. Thank you for being a valued customer!
I loved everything about this purchase
I loved everything about this purchase. Great UX on the website, quick and efficient support with collection for the order. The packaging was beautiful! And the car diffusers are perfect. Definitely going to restock. Thank you so much!
16 December 2023
Reply from Infinitely Special
Hi
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you loved everything about your purchase, from the smooth UX on our website to the quick and efficient support during order collection.
We take pride in providing a seamless and enjoyable shopping experience, and it's rewarding to know that our efforts have made a positive impact. The compliment on our packaging is especially appreciated, as we believe that presentation is an integral part of the overall customer experience.
We're delighted that the car diffusers met your expectations and that you're planning to restock. Your satisfaction is our priority, and we look forward to serving you again in the future.
Once again, thank you for choosing us, and if you ever have any further feedback or inquiries, please feel free to reach out. Happy shopping!
The perfume smelled exactly like the…
The perfume smelled exactly like the original. I definitely would recommend buying from Infinitely Special.
16 December 2023
Reply from Infinitely Special
Hi Zama
Thank you so much for taking the time to share your experience with our perfume! We're thrilled to hear that you found the fragrance to be an exact match to the original. Your recommendation means a lot to us, and we're grateful for your trust in Infinitely Special.
Ensuring that our customers receive high-quality products that meet their expectations is our top priority, and it's rewarding to know that we've succeeded in delivering an authentic and satisfying fragrance experience for you.
Should you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.
Efficient and professional service
Efficient and professional service, arrived on time.
8 December 2023
Reply from Infinitely Special
Hi Mpho
Thank you so much for taking the time to share your positive experience with our service! We are delighted to hear that you found our service to be efficient and professional. Ensuring a timely arrival is a key aspect of our commitment to customer satisfaction.
Your feedback serves as a tremendous source of motivation for our team, and we genuinely appreciate your kind words. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know.
We look forward to serving you again in the future and appreciate your trust in our services.
Really excellent service
Really excellent service.
Alot of care went into the packaging.
4 December 2023
Reply from Infinitely Special
Hi Adrian
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had such a positive experience with our service. Our team is dedicated to providing excellent service, and we're delighted to know that you felt the care we put into packaging your order.
At Infinitely Special, we understand the importance of ensuring your items arrive in perfect condition, and we strive to go above and beyond in our packaging process. Your kind words inspire and motivate us to maintain our commitment to exceptional service.
If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.
Im so disappointed i found that my…
Im so disappointed i found that my perfume was leaking but otherwise the smell is so great and strong.
3 December 2023
Reply from Infinitely Special
Hi Princess
We appreciate your feedback, and we sincerely apologize for any inconvenience caused by the leakage of your perfume.
After reviewing our correspondence, we couldn't find any emails or messages alerting us to the issue.
To ensure your satisfaction, we would be happy to provide a refund for the damaged bottle.We will promptly process the refund for you, we are also able to provide you with a credit for your next purchase with us for the item that was damaged.
We value your business and want to make sure you have a positive experience with our products.
Thank you for your understanding, and we look forward to resolving this matter for you.
Best regards,
Infinitely Special
Good Quality products.
Good Quality products.
Smells amazing, the roll on perfumes are incredibly and the delivery was fast.
4 December 2023
Reply from Infinitely Special
Hi Duncan
Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you are enjoying our products. It's always a pleasure to know that our efforts in providing high-quality items are being appreciated.
We're delighted that you find the fragrances amazing, especially with our roll-on perfumes. Creating scents that captivate our customers is a priority for us, and your positive experience reassures us that we're on the right track.
Also, we understand the importance of timely delivery, and we're glad to hear that our shipping process met your expectations. We strive to provide a seamless and efficient delivery service to ensure your satisfaction.
Thank you once again for choosing our products. We truly value your support and look forward to serving you again in the future. If you have any further comments or suggestions, please feel free to share them with us.
Scents crafted with love
To be honest I was doubtful ordering from them ,i wasn't sure if they are legit but decided to take a leap of faith and ordered because I have been looking for the Tom Ford black orchids perfume ever since i received a sample of it last year and it was costly at all the stores that sold it i even gave up because i couldn't afford it .... during the black Friday weekend I started searching for it again hoping that maybe it will be on sale , thankfully i came across Infinitely special website and saw that they sell it at bargain price. I loved the way the product was wrapped,I could smell the scent of the perfume even before opening the courier bag, I thought it's leaking but it wasn't.The scent last for days.
7 December 2023
Reply from Infinitely Special
Hi Portia
Thank you so much for taking the leap of faith and choosing Infinitely Special for your Tom Ford Black Orchid perfume purchase! We truly appreciate your trust in us.
We're thrilled to hear that you found the perfume at a bargain price during our Black Friday weekend sale. We understand the hesitation when trying a new online store, and we're delighted that we could exceed your expectations.
It warms our hearts to know that you enjoyed the careful packaging of your order and that the scent of the perfume was already captivating before you opened the package. Rest assured, we take great care to ensure that our products are delivered to you in perfect condition.
It's fantastic to hear that the scent of the Tom Ford Black Orchid perfume lasts for days, providing you with a long-lasting and enjoyable experience. We strive to offer quality products that bring joy to our customers.
If you ever have any questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and look forward to serving you again in the future.
Thank you once again for choosing Infinitely Special!
Reply from Infinitely Special
Hi Munyaradzi
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you are satisfied with your purchases and that our service met your expectations. Providing excellent service is our top priority, and we truly appreciate your continued support.
If there's anything else we can assist you with or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to serving you again in the future.
Thank you once again for choosing us!
Great service Jonathan was amazing and…
Great service Jonathan was amazing and swift to respond.
25 November 2023
Reply from Infinitely Special
Hi Ayanda
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our service and that Jonathan was able to assist you swiftly. Providing excellent customer service is our top priority, and we're delighted that Jonathan's efforts made a positive impact on your experience.
We truly appreciate your feedback and your business. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again!
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