I have ordered the mont blanc explorer perfume and i must say i am amazed by how it smells alomst exactly to the original and the service is superb it was less than 12 hours after i orderd that i reci... See more
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Review summary
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Infinitely Special is my absolute go-to! I’ve been ordering from them for some time now and I’ve never been disappointed. The scents are incredibly close to the original perfumes, and I’m constantly g... See more
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I just have to share how infinitely special this brand truly is 💫 From the moment you receive your order, you can see the care and attention that goes into every detail. The packaging is alway... See more
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The package was beautifull. I really did not expect such beautifull packaging. The service was so quick. Thank you so much Infinitely Special. This was an honour doning business with you and I defin... See more
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Company details
Written by the company
Welcome to Infinitely Special! We are a premier online retailer offering a wide range of exquisite products to enhance your living spaces and embrace your unique style. Specialising in Soy Wax candles, wax melts, room mist, Reed diffusers, and designer-inspired perfumes, we curate an extraordinary collection to elevate your sensory experience. At Infinitely Special, we believe in the power of natural ingredients. That's why our Soy Wax candles are hand-poured with love, using only the finest quality soy wax and infused with captivating fragrances that will transport you to a world of serenity and tranquility. Our wax melts provide a convenient way to enjoy enchanting aromas throughout your home, while our room mist effortlessly revitalizes any space with a burst of freshness. Indulge in the sophisticated elegance of our Reed diffusers, which combine artistic design with carefully selected scents to create a lasting impression. For those seeking a touch of luxury, our collection of designer-inspired perfumes offers a wide range of captivating scents, meticulously crafted to match your discerning taste. Customer satisfaction is our top priority, and we take pride in providing exceptional products and excellent service. We invite you to explore our diverse range of offerings and discover the perfect products to enhance your personal sanctuary. Join our community of delighted customers and let Infinitely Special transform your space into a haven of elegance and refinement
Contact info
35 Letchworth Drive, 7441, Cape Town, South Africa
- 0735259777
- Info@infinitelyspecial.co.za
- infinitelyspecial.co.za
4.8
Excellent
292 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great customer service
Great customer service, perfume last long and smells exactly like the original.
30 June 2024
Reply from Infinitely Special
Dear Yugeshan Pillay,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service and that you love the perfume. It's always our goal to provide products that not only meet but exceed our customers' expectations. Your kind words about the lasting fragrance and its authenticity mean a lot to us.
We look forward to serving you again soon!
Best regards,
Jonothan
Director
Infinitely Special
Reply from Infinitely Special
Dear Georgia,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service fast, efficient, and accommodating. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations.
If there’s anything else we can assist you with or if you have any suggestions for us, please feel free to reach out. We look forward to serving you again in the future!
Warm regards,
Jonothan
Director
Infinitely Special
I was helped by Jonothan via WhatsApp…
I was helped by Jonothan via WhatsApp and the service was ecmxcellent. I received my order within 2days of placement. I love my products. Thank you so much.
19 June 2024
Reply from Infinitely Special
Hi Meredith,
Thank you so much for your wonderful review! We're thrilled to hear that Jonothan provided excellent service via WhatsApp and that you received your order so quickly. We're delighted that you love your products!
If you need anything else, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Infinitely Special
Excellent quality
Excellent quality. Bottles are a bit leaky at the top but cannot fault the quality of the contents.
17 May 2024
Reply from Infinitely Special
Thank you so much for your 5-star review, Warren! 🌟 We're thrilled to hear you love the quality of our products. We appreciate your feedback about the bottles and will look into this issue to improve our packaging. Your satisfaction is our top priority. Enjoy your fragrance, and thank you for choosing us!
Beautiful packaged
Excellent value for money , beautifully packaged and smells like the original perfumes!
Five stars from me !
16 May 2024
Reply from Infinitely Special
Thank you so much, Kay! 🌟 We're thrilled to hear you loved the value, packaging, and scent of our perfumes. Your five-star review means the world to us! Enjoy your fragrances and we look forward to serving you again soon.
Reply from Infinitely Special
Thank you so much for your 5-star review, Sonette! 🌟 We're thrilled to hear you love our fragrance oils and had an excellent experience with our service. Your support means the world to us!
I love the products that I have bought…
I love the products that I have bought and the packaging is also great! Love the fresh smell in my home! Thanks so so much 🤍
1 May 2024
Reply from Infinitely Special
Thank you so much, Karin! 🌟 We're thrilled to hear that you love our products and the packaging. It's wonderful to know the fresh scents are bringing joy to your home. Your support means the world to us!
Its always exciting receiving my…
Its always exciting receiving my package. I love the new labels and it makes easier to read. Thank you for making every purchase a pleasure to receive.
25 April 2024
Reply from Infinitely Special
Dear Dee,
Thank you so much for your wonderful review! We're thrilled to hear that you find our new labels not only attractive but also easier to read. Making your shopping experience enjoyable is always our top priority, and we're delighted that we could contribute to that with your recent purchase. We appreciate your support and look forward to delighting you with every package you receive from us in the future.
Warm regards,
Jonothan
My first order was in September 2023.
My first order was in September 2023.
And I was impressed by how communicative they are and always assure you that your order is on the way you mustn’t worry.
Their perfumes are affordable and incredibly makes a statement always.
Since then I’ve been buying from then.
Thank Infinitely Special 🙏🏽😊❤️❤️
3 May 2024
Unprompted review
Reply from Infinitely Special
Thank you so much for your kind words, Lehlogonolo! We're thrilled to hear that you've been impressed with our communication and our range of affordable perfumes. Making sure our customers feel informed and confident about their orders is always a top priority for us. We're delighted to have you as a loyal customer, and we look forward to continuing to provide you with quality products and excellent service. Your support means the world to us! 🙏🏽😊❤️❤️
Thank you
Jonothan
Such beautiful packaging
Such beautiful packaging, it felt like my birthday 😊 the items were perfect and well priced. I’ll definitely be ordering from here again 😊
19 April 2024
Reply from Infinitely Special
Dear Gina,
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed our packaging and that your experience felt like a special celebration. It means the world to us to know that you found our items perfect and reasonably priced. We can't wait to welcome you back for your next order! 😊
Warm regards,
Jonothan
Director
Infinitely Special
I'm totally disappointed with your perfumes. Its like a mixture of bad chemicals. Smells like insect killing chemicals
☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️☹️
1 April 2024
Reply from Infinitely Special
Hello Mbuyiseli,
We take your feedback seriously and would like to address your concerns. If you're unsatisfied with your purchase, please feel free to return the products for a refund. At Infinitely Special, we believe in our high-quality products made with premium ingredients at a fraction of the cost of other brands. We offer a quality guarantee on all our products, and if you are not happy with your purchase, you can log a return. Our perfumes are crafted from all-natural ingredients, and we're committed to ensuring your satisfaction. We're disappointed that you chose to leave a negative review without giving us the opportunity to resolve the issue first. We value your feedback and would appreciate the chance to make things right.
Regards
Jono Infinitely Special
I use their colognes and they are…
I use their colognes and they are amazing. They also offer great service apart from their products
1 April 2024
Reply from Infinitely Special
Hi Obakeng
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you love our colognes and appreciate our service. It's our pleasure to provide you with the best experience possible. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for your support
Jonothan
Not the same as before.
The perfumes don't last anymore, after few minutes is like you've put nothing on
22 March 2024
Reply from Infinitely Special
Dear Lorraine,
I trust this message finds you well.
I wanted to follow up on our recent communication regarding your experience with our perfume. Your feedback is incredibly important to us, and I want to express our sincere apologies for any inconvenience or disappointment you've encountered.
As mentioned earlier, your satisfaction is our top priority, and we are committed to resolving this issue to your satisfaction. We've offered either a refund of your last order or a replacement shipment, whichever option works best for you.
We understand that you have declined both the refund and the offer to exchange the product, but we would like to reassure you that the offer still stands. We are here to assist you in any way we can.
We genuinely value your understanding and patience throughout this process. Your support means a lot to us, and we're eager to have the chance to restore your confidence in our products.
Looking forward to your response.
Warm regards,
Jono
Infinitely Special
Such a pleasure.
It's a pleasure dealing with this team. The perfumes are amazing at such an affordable price.
28 March 2024
Reply from Infinitely Special
Hi Candice
Thank you for the wonderful review! We're thrilled to hear you enjoyed our perfumes and found them affordable. It's our pleasure to provide top-notch products and service. We look forward to serving you again and appreciate your support. Have a fragrant day!
Thank You
Jonothan
Quality perfumes
Enjoyed the fragrance, quality of the perfume very good, long lasting
21 March 2024
Reply from Infinitely Special
Hi Aubrey
Thank you for your feedback! We're thrilled you enjoyed the fragrance and quality of the perfume. It's great to hear it lasts long for you. We appreciate your support and look forward to serving you again soon. Let us know if there's anything else we can do for you!
Thank you
Jonothan
Parcel not received almost 10 days
Awesome service & feedback from Waathiq, received a full refund from Infinitely Special.
Parcel to be re-send with a new courier
After a let down with the first courier.
27 March 2024
Reply from Infinitely Special
Hi Tas
Thank you so much for your feedback! We're thrilled to hear that you had a positive experience with our service and with Waathiq's assistance. We apologize for any inconvenience caused by the initial courier let down, but we're glad we could resolve the issue for you by providing a full refund and arranging for your parcel to be resent with a new courier. Your satisfaction is our priority, and we appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future!
Jonotahn
Perfect products
I love the way they wrap the parcel. Their oils and perfumes are super. They're communicative and hands on. I love Infinitely Special 😘
25 March 2024
Reply from Infinitely Special
Hi Thapelo
Thank you so much for your glowing review! We're thrilled to hear you love our packaging and products. Your kind words about our oils and perfumes mean a lot. We're always here to help and make your experience special. Thank you for choosing Infinitely Special! 😘
Thank you
Jonothan
Efficient and professional service
Efficient and professional service, speedy delivery. Affordable products.
Will definitely order again.
16 March 2024
Reply from Infinitely Special
Hi Helena
Thank you so much for your glowing review! We're delighted to hear you enjoyed our efficient and professional service, along with our speedy delivery. We take pride in offering affordable products. We can't wait to serve you again on your next order!
Thank you
Jonothan
Reply from Infinitely Special
Hi Michael
Thank you for your 5-star review! We're thrilled to hear that our on-time service and presentation exceeded your expectations. It's our goal to provide top-notch experiences, and your feedback confirms we're on the right track. We look forward to serving you again soon!
Thank you
Jonothan
Reply from Infinitely Special
Hi Sibusiso
Thank you so much for your kind words! We're thrilled to hear that you found our product/service simply good. It's our goal to deliver quality and satisfaction to all our customers, and we're delighted to have met your expectations. If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!
Jonothan
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