InCharge Debt Solutions Reviews 2,270

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

As you know, asking for debt assistance is embarrassing and personally stressful. The staff I have had the pleasure of talking to did everything right when helping me. They were kind, patient and und... See more

Company replied

Rated 3 out of 5 stars

Over all it is a good service. I have have a few issues with your company. Had one of my accounts that was consolidated get took it off the program and wasn’t picked up for several months. And most re... See more

Company replied

Rated 5 out of 5 stars

They held my hand thru the process, and reduced high interest cards to 6.9% interest, set easy to afford monthly pmts and were available by phone, offered classes and education articles for sound fina... See more

Company replied

Rated 5 out of 5 stars

I am halfway through a 4- year debt management plan. Insight made it easy to enroll by dealing with creditors. The awfulness of large debt eased from fear, panic, and shame into a steady, doable lean... See more

Company details

  1. Debt Relief Service
  2. Financial Consultant

Written by the company

Debt Relief Solutions: Nonprofit Credit Counseling, Debt Management and Debt Consolidation. Helping Millions Become Debt Free Since 1997.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had been using In charge debt…

I had been using In charge debt solution two or three times now and I love their customer service and never late on my payment they dramatically cut my interest rate and get my credit cards paid off quickly

5 October 2024
Rated 5 out of 5 stars

The best and honest!

I was ready to file bankruptcy when this group came into my life. They are a very honest hard working non-profit company and didn’t cost me a dime. My bills were taken of over a few years with so much less worrying on my bart. Hopefully others will think about this instead of going through the embarrassment and cost of filing bankruptcy. Thank you In Charge. .

28 August 2024
Rated 5 out of 5 stars

Probably the best debt solution out there

InCharge Debt solutions is a simple, straightforward way to consolidate and eliminate debt, and also offers amazing rates that will save you huge sums of money. I tell everyone who mentions being in debt, that InCharge is the way to go.

29 August 2024
Rated 1 out of 5 stars

You haven’t helped my credit at all

You haven’t helped my credit at all I still have all my bills on my credit and it’s been over a year

19 August 2024
InCharge Debt Solutions logo

Reply from InCharge Debt Solutions

Hello Christina,

Thank you for leaving us a review. We understand how important credit improvement is and would be happy to discuss your concerns in more detail to see how we can better support you moving forward. Please contact us at the telephone number that was left in your voicemail box. We are hoping to speak with you soon.

Sincerely,

InCharge Debt Solutions

Rated 5 out of 5 stars

Efficient and kind

They were efficient and kind during setting up process and continue to be so. They were there when I needed them and would highly recommend them.

15 August 2024
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. No empathy or understanding and very judgemental. The supervisor kept interrupting me, and would not let me finish talking. Their hours are impossible - 9 to 5 EST? So, if you are in CA, good luck. They will not accommodate your hours - you will have to take time off to speak with someone? they promise the world upfront, and then things change... The supervisor was also telling me how to lead my life, and how to drive and talk on the phone (which I don't). Seriously?

13 August 2024
Unprompted review
InCharge Debt Solutions logo

Reply from InCharge Debt Solutions

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced. We truly value your time and understand that flexibility is important, especially when you’re managing multiple responsibilities. We are committed to finding a solution that works for you. We’ve made several attempts to reach out, but we haven’t yet connected. Please know that we’re here to help and will do our best to accommodate your needs. Your concerns are important to us, and we would like to discuss how we can better assist you. Please give us a call at the telephone number we’ve left in your voicemail box.

We are hopeful to connect with you soon.

InCharge Debt Solutions

Rated 3 out of 5 stars

This is the first time I’ve ever been…

This is the first time I’ve ever been asked this question

9 August 2024
InCharge Debt Solutions logo

Reply from InCharge Debt Solutions

Hi Lynnette, thank you for your review! We value your input and are committed to making sure you have the best possible experience with us. We’d love to discuss how we can enhance your experience. An attempt was made to speak with you however, we could only leave you a message. At your convenience, please call us at the telephone number that was left in your voicemail box. We look forward to speaking with you.

Kind regards,
InCharge Debt Solutions

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