incerunmen.com Reviews 115

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, most reviewers were unhappy with their experience overall. Many customers reported issues with their orders, including items not being received or being incorrect, and some experienced difficulties with refunds, requiring them to contact their bank. A significant number of people were dissatisfied with the company's return policy, finding it extremely difficult to return products or get a refund, despite advertised free returns. Reviewers also consistently noted poor response times from customer service, often receiving no replies to emails regarding returns or missing orders. Regarding product quality, some customers found it to be extremely poor, describing the clothing as cheap, thin, and not matching website photos. However, some people were satisfied with the product quality, mentioning comfortable fabrics, good fit, and unique, stylish designs, with some even praising the warmth and practicality of items.

What people talk about most

Product

Users describe ambiguous interactions with product quality and accuracy, with some reviewers expressing... See more

Order

Customers had ambiguous experiences with order, with many reporting not receiving their orders or order... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the price for quality, fit, and feel,... See more

Return policy

Reviewers express strong dissatisfaction with the return policy, with many stating that it is practically... See more

Response time

Customers consistently note negative experiences with response times, with many reporting a lack of replies... See more

Reviews shaping this summary

Rated 3 out of 5 stars

BE CAREFUL: The products are not bad but if you need to return them for any reason, they make it so difficult, most people would just not bother. Shameful! I would avoid this company completely

Company replied

Rated 1 out of 5 stars

This website is a scam please do not order they have taken my money you will neaver get your item .iv had to call my bank to try and get money back .I have also emailed them a number of times and just... See more

Company replied


Company details

  1. Men's Clothing Store

Written by the company

Incerunmen is a website with professional designers. Our team of desingers identify all the latest fashion trends each month and examine every detail of product to ensure the quality and comfort of the product.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

115 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

This is the worst rip off company ever…

This is the worst rip off company ever ! I paid for leather pants nothing turns up, hope they go broke awful 😞 experience

9 September 2023
Unprompted review
incerunmen.com logo

Reply from incerunmen.com

Dear Richard Eden,We look forward to your order ID as we couldn't locate the order through your name.Please send your questions and order ID to service@incerunmen.com and we will try our best to deal with any questions you have.

Best Regards
service@incerunmen.com

Rated 1 out of 5 stars

It is a scam

It is a scam. I realised it is the same fraudsters from another site veriko. They are the same, they steal photos from other websites and sell them at cheap prices but they send out complete different products which you will be shocked upon receiving and they do not do refunds even they claim they do. When I ask for return, they simply sent a return address in China which is fake with a fake number. My return courier eventually returned the item to me after two months of failed delivery. Their tactic is to delay your time so it goes past your credit card 90 day charge back. What I suggest you do is simply call your bank and don’t even bother to go thru this vendor s support. Just claim as a fraud and screenshots what you ordered (order confirm page - make sure u print a pdf with images) and photos of products you received. The bank will see it’s a fraud and instantly charge back. This vendor is from China and operates many similar sites. Very disgraceful.

23 November 2023
Unprompted review
Rated 1 out of 5 stars

They don’t deserve 1 start more of half…

They don’t deserve 1 start more of half a star. I’m trying to send my 2 item back and they’re not responding which is really bad. I sent another email saying that I’m willing to buy the same time just different size I just need my money back for the first purchase. What’s going on Incerunmen!!!

10 August 2023
Unprompted review
Rated 1 out of 5 stars

Found myself on their pics

Well, I haven't bought from this place, but was concidering it until I found myself on one of their pictures with my own clothes from a small and private company from Tulum... Incerunmen is definately a scam!!! Whatever they can deliver it is NOT the same garment.

25 July 2023
Unprompted review
Rated 1 out of 5 stars

Bad quality and illfitting

They 5 pieces I ordered quite fast but the quality was horrible and the cuts were even worse! I measure everything and ordered according to their size chart and everytime was so illfitting. Do no order there the quality is so cheap. You money is better spend anywhere else!

21 July 2023
Unprompted review
Rated 1 out of 5 stars

A complete SCAM avoid!!

A complete SCAM avoid!!! I placed an order , having created an account. Shortly thereafter they sent a confirmation saying my order was shipped. When I took the link to see where the order was, it gave an error, no such page existed. After several attempts I went to my oriinal order on their site to see if I could get more information but....my account had been deleted and no such order number existed. I tried to email them and guess what??? Yep, not able to deliver the email. Good luck with sending any email to incerunmen.com!

17 June 2023
Unprompted review
incerunmen.com logo

Reply from incerunmen.com

Dear customer, I'm sorry that you have an unpleasant shopping experience. This is our customer service email:service@incerunmen.com. You can send us any order questions and we will try our best to handle it for you as soon as possible.

Best Regards
service@incerunmen.com

Rated 1 out of 5 stars

Worst company ever

Worst company ever ! I tried to order some items one month ago and I didn’t receive them yet . I contacted with them and they said that I have to wait extra 10 working days to investigate. In the meantime I asked my refund and they are not responding !

25 May 2023
Unprompted review
Rated 1 out of 5 stars

Similar experience as many others

Similar experience as many others. Was not given order confirmation for weeks. However I did receive my sweater, but the fabrics are two different colors of white. The base layer is very yellowish-white compared to yarn frills at the outseams. Not at all like it was portrayed. And the fabric quality does not make up for it either. It is quite poor and uncomfortable

13 April 2023
Unprompted review
incerunmen.com logo

Reply from incerunmen.com

DearJaidyn Luna, If you receive an item that you are not satisfied with, please contact us with your order ID, this is our email: service@incerunmen.com. We are here to help.

Best Regards
service@incerunmen.com

Rated 2 out of 5 stars

How to get a refund from these fraudsters

I'm giving them 2 stars rather than 1 because they eventually agreed to refund me.

My order with them was placed in late November last year. The tracking code never worked and by January, it still hadn't come.

First they asked me to wait a little while longer, which I did, then I started asking for a refund.

They did refund me eventually, after 2 weeks of back and forth, when I told them I would take the following actions:
- Report them to my bank for fraud
- Ask my bank to block them from the UK payment network
- Report them to Instagram and Meta for fraud
- Ask Meta to block them from their ads platform
- Pursue them for damages under UK consumer law

There's little doubt in my mind that these people are scammers doing just enough to avoid getting shut down for good.

29 January 2023
Unprompted review
Rated 1 out of 5 stars

PLEASE DO NOT BUY ON THIS WEBSITE

PLEASE DO NOT BUY ON THIS WEBSITE - I AM PRETTY SURE YOU WILL REGRET IT!!
I bought some clothes on January 15th, but today is February 16th and I have not received any tracking code, I do not know where my clothes are and worst I could lose my money. They do not answer any of my emails. I am going to consult my lawyer to sue the company for moral damages - THIS WILL BE HUGE! I do not have anything to lose. I have already lost 250 USD. WORST CLOTHES STORE EVER.

15 January 2023
Unprompted review
Rated 1 out of 5 stars

Total Scam

I placed an order and waited almost a month before receiving confirmation that my order has been processed. Being patient, I waited another month to receive tracking or delivery info, just to get a notification saying “your order has been cancelled”. I tried reaching out to their customer service but to no avail I eventually had submit a claim through PayPal to get a refund.

23 January 2023
Unprompted review

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