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Company details

  1. Email Service Provider

Written by the company

Inbox.eu is a private, European-hosted email service with synced contacts, calendars, and file storage. It is built for personal and business users, from individuals to companies and domain owners worldwide. Inbox.eu offers a simply unbeatable price-performance balance, combining strong European-grade security, privacy, a simple and accessible user experience, GDPR compliance and a comprehensive feature set at a competitive price point. Features include web access, mobile apps in 10+ languages, up to 100 GB storage, virus protection, IMAP/POP3/APOP/SMTP access, two-factor authentication, unlimited email sending on Premium plans, and Real Human Customer Support in five languages. A free trial with full functionality is available.


Contact info

3.5

Average

TrustScore 3.5 out of 5

20 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Calendar sync problems

So far so good with the email application, both the desktop and android app. Generous amount of storage for a reasonable price. However I have been very disappointed with the calendar function. While there is a calendar function for the desktop version, there is no dedicated app for android. Instead Inbox relies on your mobile phone native calendar app. In my case this is Google. I was hoping to leave Google altogether, but because of this calendar link, I can't. This is not great. But worse, the desktop calendar and my google calendar don't sync reliably. No matter what I have tried, there remains a problem. And further, Gmail calendar invitations received can't automatically be added to the Inbox calendar when you reply that you will attend. This is very annoying and disappointing. Also, trying to invite others to an appointment doesn't work. Other providers I have used have not had any of these issues. Tech support have tried to find solutions, but sadly have failed. Has made me re-consider my wish to remain with Inbox.EU.

9 April 2026
Unprompted review
Rated 3 out of 5 stars

Interface badly needs modernising

The first time I tried to register for the trial it told me I'd attempted too many times, even though I'd never done it before. Then it asked me for a confirmation code sent to my other email, but it told me the code was wrong. I kept getting errors until somehow I actually managed to access my new account. Not a great start.

The interface looks quite cheap and basic. You get a choice of 6 colours (which don't change in the Contacts page for some reason) and no background images. On desktop there are no reading pane display options like in Outlook or Gmail. The inbox stretches across the whole page, and when you read an email it also takes up the whole page and you have to click back to the inbox. When you're writing an email, if you press tab from the email subject field, the cursor never goes to the email body - instead you have to click the body field with your mouse. The Contacts page is written in Latvian instead of English, so I had no idea what the options were on that page.

Test emails I sent to Outlook/Hotmail from Inbox.eu ended up in junk folders.

If you want to delete your free trial account instead of waiting 30 days for them to automatically delete it, you have to give them your phone number. That is a privacy issue.

During the trial you are constantly given a popup nagging you to upgrade to Premium. This happens every few clicks and is extremely annoying.

I wish I could give more stars because the price at just 9.99 euros for a year is fantastic considering you get 100gb storage. But because of the issues I experienced I cannot recommend them at present. If they updated their UI/UX it would go a long way to making this a better experience.

8 April 2026
Unprompted review
Rated 4 out of 5 stars

Reliable email service

Was searching for a privacy focused email service with European hosting. I think that this email platform satisfies my needs. Although there are some UI quirks, it does not affect functionality.

25 January 2026
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us. We’d be grateful if you could tell us more about the UI quirks you noticed and what we could improve. Please feel free to send your specific feedback to info@inbox.eu.

Rated 5 out of 5 stars

Simple setup

Setup with IMAP/SMTP was quick and painless. I appreciate that standard protocols just work, especially for my daily workflow.

12 January 2026
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

It just works

It's simple, it's cheap, everything works. It's great for those who want to transition away from bigger corporations who are happy to sell your data to whoever is interested. I truly think the future is with smaller companies (like inbox.eu) where we can still have privacy.

29 January 2026
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us.

Rated 1 out of 5 stars

Bad service and answers

I am an inbox email user, their service has been poor for 3 years and my account was closed without being told the reason.

6 January 2026
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for your feedback. We would like to clarify that no account is ever closed without a valid reason. In this case, the account was suspended due to a violation of our service usage rules.

Inbox.eu operates under strict spam prevention and security policies to protect all users and maintain service quality. These rules apply equally to everyone and are clearly outlined in our terms. You can review the full details here:
https://help.inbox.pk/?keyword=mail_disclaimer

If you believe there has been a misunderstanding or if you have any questions regarding this decision, we encourage you to contact our support team directly. We’ll be happy to review your case and provide clarification.

Rated 1 out of 5 stars

***BUYER BEWARE***!!! INBOX.EU

In my opinion, this is ***THE*** absolute worst email service provider on the planet. Not only is their software full of bugs and wierd behhaviors but, in spite of my insistence, they continue to bill me monthly for this useless "service"!!!

30 May 2025
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Dear LGD,

We’re very sorry to hear that you’ve experienced technical issues — that’s certainly not the experience we want anyone to have.

Our team is always ready to investigate and resolve any problems as quickly as possible, but we’ll need a few more details to look into your case. Please contact us directly at info@inbox.eu, and we’ll be happy to assist you personally.

We appreciate your feedback and the chance to make things right.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

There are often technical problems

There are often technical problems, and support is unhelpful. Not recommended for use.

21 November 2024
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Dear Armands,

We regret to hear about your experience. Our team works hard to ensure reliable service and responsive support. Please contact us at info@inbox.eu so we can review your situation and offer a proper solution.

Rated 4 out of 5 stars

LACKING previous addressee list in the reply e-mail

Not a compliment this time.

An important function is lacking there.
In other email services than Inbox, when you reply to group email, usually all the next recipients will be able to see the previous recipients in the form of previous addressees list.

In Inbox this is not the case (only the first addressee is written, like the email was addressed solely to him). This possess a communication obstacle when communicating with groups of people.

I consider this a bug. Which should be solved in order to align Inbox emails with standard practice, accepted by many email services, e.g. google.

16 September 2023
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for taking the time to describe this issue in detail. We’ve noted your feedback regarding reply behavior in group emails and understand how the missing addressee list can create a communication obstacle.

This is something we’ve identified and are actively reviewing as part of our ongoing improvements. Your input helps us better align Inbox.eu with established email practices while maintaining reliability and clarity.

We appreciate you pointing this out and sharing your perspective - thank you for helping us improve the service.

Rated 5 out of 5 stars

Super

Super, all work great

16 September 2024
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

Affordable and easy email service

Best price for quality and functions email service for a small company.
Covers all my needs (pretty basic), based in EU, easy to use. Don't push additional services that I don't need and don't want to pay extra for.
Have been using them for 1.5 years already and so far had no problems.

16 September 2024
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

We truly appreciate you taking the time to share your experience with us, and we’re very glad to hear that Inbox.eu works well for your needs. Thank you for your kind feedback and for being with us.

Rated 5 out of 5 stars

Great service at very good price

Great service at very good price. I suppose best price performance in the market.

16 September 2024
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for your kind feedback. We truly appreciate you taking the time to share your experience with us.

Rated 5 out of 5 stars

In my view

In my view, this service provides all the necessary basis for effective daily work with e-mails. Personally, no less important point is that e-mail has very good spam filters, unlike the big service providers. Sending large files as attachments is a nice feature too.
Overall, a very robust email provider with about 100GB storage at a very competitive price (was 9.99 eur/year I guess)

4 July 2024
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for sharing your view and experience with Inbox.eu. We’re glad to hear the service supports your daily email work well, and that features like spam filtering and large attachments are making a difference for you. We also appreciate your feedback on the value and storage. Thank you for choosing Inbox.eu.

Rated 1 out of 5 stars

Dont ever make you're workmail at…

Dont ever make you're workmail at inbox.eu. Honestly. They just dont care about their customers..

24 May 2023
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Dear Christian,
We’re sorry to hear about your experience and assure you that we do care deeply about our customers. Our team works hard to provide reliable service and responsive support. Please reach out to info@inbox.eu so we can look into your case personally and resolve any issues.

Rated 5 out of 5 stars

Switched from ProtonMail

Switched from ProtonMail. Looking for a secure, encrypted service? Try this. Instead of $5 per month, Inbox.eu is $3-9 annually and hosts your domain email from Latvia, outside of 14 Eyes jurisdiction. You can subscribe without your own domain and use their proprietary inbox.eu address as well. Like the color options and layout choices. 2 Factor Authorization too.

5 March 2022
Unprompted review
Inbox.eu logo

Reply from Inbox.eu

Thank you for sharing your experience and for choosing Inbox.eu. We’re glad to hear the transition went smoothly and that you value the focus on security, pricing, and flexibility with domains and addresses. It’s also great to know the customization options and two-factor authentication are working well for you - we really appreciate your feedback.

Show reviews in all languages. (20 reviews)

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