The Singapore Eastern and Orient Train trip was fantastic and would deserve 5 stars except for the time "wasted" hanging around at Marina Bay Sands Hotel waiting for room allocation or transport to a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous event. Pick ups and drop offs were well organised in a luxury coach. Seats at GP were excellent. We had booked one twin room but this wasn’t known by the hotel (the 3rd time this has happened... See more
Company replied
Great trip to Barcelona with ICE to sample a couple of the Michelin restaurants on offer. The event co ordination was very well organised and managed, herding cats sprung to mind after the wine pairin... See more
Company replied
The events themselves are always great. The staff you provide are also consistently of high quality. In the case of Monaco GP Historique we felt there could have been more information provided. For... See more
Company replied
Company details
Written by the company
For over 20 years, Imperial Corporate Events has been unlocking access to the world’s most exclusive and extraordinary events for our experience hungry clients. From the high-octane luxury of the Monaco Grand Prix to the palette-seducing splendour of Michelin-starred restaurants, we offer our clients and their guests the chance to dive into new sensory thrills together. So why not cross a few things off that bucket list in a way you never even imagined possible?
Contact info
Floor 3, Mercury Place, 11 St George Street, LE1 1QG, Leicester, United Kingdom
- 01162 695979
- info@imperial.events
- imperial.events
4.1
Great
762 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Okay trip to Monaco, terrible hospitality.
The ICE staff were great and Monaco is always a good place to visit, BUT the hospitality at the tennis was the worst we have ever experienced, anywhere! Tables crammed together in a passage way, we could hardly get to or from our tables, could not get served, and the waiters could not even clear our plates, which is fine as I did not want to eat a seafood starter that had been sitting on the table for sometime before we arrived. We found it claustrophobic, with no view, no room to move, and occasional smell of the toilets, just awful.
Also, I wish ICE would just make an expensive trip slightly more expensive, and book business class flights and decent transfers.
I do not think we will be booking any more overseas trips with ICE.
13 April 2025
Reply from Imperial Corporate Events
Thank you for sharing your feedback. We’re pleased to hear that you had a positive experience with the ICE staff and enjoyed Monaco. We understand your concerns regarding the hospitality at the tennis event and will certainly take your comments into account as we continue to improve our offerings. We aim to provide a seamless and enjoyable experience for all of our guests, and your insights are valuable in helping us enhance future trips. We hope to welcome you back on another adventure with ICE in the future.
We were booked into the Gulf Hotel…
We were booked into the Gulf Hotel understanding it to be a 5star hotel when we arrive it was actually a 4 star and to be honest it should be rated as a 3 star, it was built in 1969 and was very tired, We also flu with Gulf Air who have a Trustpilot rating of 1.6 just shows how bad they were, there was no Tea or Coffee available on the flight, at least Ryan Air has a higher rating, To me if they are charging top dollar then we should expect a lot better than this.
16 April 2025
Reply from Imperial Corporate Events
Thank you for taking the time to share your feedback, and we’re truly sorry to hear that your experience did not meet your expectations.
We understand how disappointing it can be to arrive at a hotel that feels below the standard you were expecting, especially when traveling for a special occasion or after a long journey. While the Gulf Hotel has a rich history since opening in 1969, we acknowledge that parts of the property may show signs of age but is still a 5-star resort.
We also regret to hear that your experience with Gulf Air was not up to par. While we are not directly affiliated with the airline, we understand how an underwhelming flight experience can affect the overall impression of your trip. We appreciate your feedback, and we will ensure it’s shared with the appropriate teams.
Your comments are valuable to us, and we sincerely hope you’ll consider giving us another chance in the future, as we work towards delivering the quality and service our guests expect and deserve.
Hotel excellent.Hospitality tickets for…
Hotel excellent.Hospitality tickets for racing disappointing.Not a good view from section of grandstand.Too many people for food and beverages.(No seating available,drinks ran out)
Have previously discussed frustration at not being able to upgrade to business or premium economy seats
10 April 2025
Reply from Imperial Corporate Events
Thank you for taking the time to share your feedback with us. We're really glad to hear you enjoyed the hotel — it’s always great to know our accommodations hit the mark.
We’re sorry to hear that the view from your section of the grandstand didn’t meet your expectations. While the facility is positioned at the finish line — one of the most sought-after spots — we understand that personal experience can vary depending on the crowd and the layout of the day. Your comments are valid, and we’ll be taking them into account as we look at future improvements.
We also understand the frustrations around seating, food and beverage availability, and crowd levels. Dubai World Cup Day is an incredibly popular event, and while we aim to ensure smooth service throughout, we recognize there’s always room to improve during peak times.
As for flight upgrades, we know how important comfort is when traveling. While upgrade options were available, they were unfortunately limited and often come at a premium once a package is confirmed. We’re continuing to work with our partners to see how we can offer more flexibility and better value in the future.
Thanks again for your honest feedback. We truly appreciate it, and we hope to have the chance to give you a more enjoyable experience next time.
Be careful
Be careful - pretty unscrupulous and uncaring, tried to charge me £7500 per head for just tickets for US Open which I have since secure for a fraction of this price !
Imperial took my commemts seriously and investigated the issue and have agreed - " the individual will receive re-training" I am going to upgrde the review to 2 stars as a result
26 March 2025
Unprompted review
Reply from Imperial Corporate Events
Thank you for sharing your feedback. We take all comments seriously and strive to ensure our clients have the best experience.
We’d like to clarify that our pricing is based on providing more than just event tickets. We specialize in offering premium hospitality experiences, which include exclusive access, top-tier seating, gourmet catering, and personalized services. These added benefits make our packages more expensive than standard day tickets, but we believe they offer excellent value for those seeking an elevated event experience.
Reply from Imperial Corporate Events
Thank you for sharing your feedback. We want to let you know that our Sales Manager, Emma is taking care of your complaint. We are committed to fixing this situation and hope to meet your expectations from now on. Once the process has been completed, we would appreciate it if you could consider updating your review. We truly value your input and appreciate your patience as we work towards a solution.
Great really enjoyed
22 March 2025
Reply from Imperial Corporate Events
Hi Mark,
Thanks for your review!
We're pleased you enjoyed your event and hope to see you again in the future!
Point of contact...Ashleigh was great…
Point of contact...Ashleigh was great with all information need for the day.
Great organised day
15 March 2025
Reply from Imperial Corporate Events
Good morning,
Thank you for taking the time to leave us a review.
We're thrilled to hear that Ashleigh was able to provide you with all the information required for your event. We hope that you enjoyed the event and look forward to hosting you again in the future!
I’ve already uploaded a review and no…
I’ve already uploaded a review and no one has taken the time to contact me to discuss.
22 March 2025
Reply from Imperial Corporate Events
Thank you for sharing your feedback with us.
We're sorry to hear that the pre-match hospitality atmosphere did not meet your expectations. We strive to provide an enjoyable experience for all our guests, and it's disappointing to learn that we fell short during your event.
Your comments are invaluable, and we will take them into account as we continue to improve the overall atmosphere and service for future events. We understand that the pre-match experience sets the tone for the day, and we're committed to ensuring it’s engaging and enjoyable for everyone.
We hope you'll give us another chance to provide a better experience during your next visit. If you have any further thoughts or suggestions, please don't hesitate to reach out to us directly.
Thank you again for your feedback, and we look forward to welcoming you back soon.
The telephone manner and organisational…
The telephone manner and organisational on the ground is very good
21 March 2025
Reply from Imperial Corporate Events
Hi Chris,
Thank you for taking the time to leave a review.
We're pleased to read that you have had an overall positive experience with Imperial. We would love to learn more about how we can provide a 5-star experience.
As always first class venue and service…
As always first class venue and service well done and thank you
20 March 2025
Reply from Imperial Corporate Events
Hi Chris,
Thank you for leaving us some valuable feedback.
We're thrilled to hear you enjoyed your recent event with us and hope to see you again in the future!
A sea of Green
A fabulous day at the Cheltenham festival on the Thursday, St Patrick’s day ☘️
A great event, epic racing and so much more to do at the venue, a fabulous table in the Platinum suite, amazing hospitality, good food, drink and well organised to get in an out. We’ll be back next year.
20 March 2025
Reply from Imperial Corporate Events
Hi Gareth,
Thank you so much fo leaving us a 5-star review. We're so pleased to hear that you enjoyed your time at Cheltenham Festival and we look forward to welcoming you next year!
Reply from Imperial Corporate Events
Hi John,
Thank you for leaving us some positive feedback. We're most pleased to read that you enjoyed your recent experience.
We look forward to welcoming you again soon!
Fantastic event and Gee was excellent…
Fantastic event and Gee was excellent as always.
21 February 2025
Unprompted review
Reply from Imperial Corporate Events
Hi Nick,
Thank you for leaving a 5-star review. We're so pleased you enjoyed your recent event with us! Your kind words have been passed on to Gee.
We hope to see you again soon!
6 Nations rugby
Thanks to Gee Kaur and Chloe at Imperial for sorting us out great tickets plus food and hotel for 6 nations rugby in Cardiff. A fantastic time, thank you!
15 March 2025
Unprompted review
Reply from Imperial Corporate Events
Hi Ken,
Thank you for taking the time to leave us some feedback. We're really pleased to read that you enjoyed your experience at the Six Nations.
We are interested in learning more about how we could improve next time to ensure you have a 5-star experience.
We hope to welcome you to a future event with us!
Really disappointed with the service
Really disappointed with the service - Turned up at the event to find that the promise of provided food and drink was not the case. We hugely overpaid for our tickets when chatting with other people in the box we shared. No one from Imperial was there to host either - Won't be using Imperial again.
22 February 2025
Reply from Imperial Corporate Events
Good Morning,
Thank you for taking the time to share your feedback—we truly appreciate it. We're sorry to hear that your experience did not meet your expectations. Upon reviewing your event summary, we wanted to clarify that your purchase was for a 'Ticket Only' package, and the inclusions were outlined in your event details, which did not include food or drink.
Additionally, your event summary specified that no team members would be present on-site, but all relevant contact details were provided should you have needed any assistance.
We sincerely apologise for any inconvenience this may have caused and hope to have the opportunity to welcome you back in the future.
A pleasure to deal with and will use again
Great communication and great experience overall
1 March 2025
Reply from Imperial Corporate Events
Good Morning Ricky,
Thank you for taking the time to leave us a review.
We're most pleased to hear that you enjoyed your experience and we look forward to welcoming you back with us soon!
Great event
Great event - well executed. We had an outstanding trip which had been extremely well organised - every little detail had been considered. Gee is an outstanding sales person - thank you for helping make this happen.
31 January 2025
Unprompted review
Reply from Imperial Corporate Events
Good afternoon,
Thank you for taking the time to leave us a 5-star review. We're really pleased to read that you enjoyed your recent experience with us. Your kind words have been passed on to Gee and we hope to welcome you again soon!
Thank you Gee Kaur
Thank you Gee Kaur for arranging our trip in your usual efficient and friendly manner. We had a great trip to Paris for Valentines Day, meeting superb people and indulging in lots of champagne and laughter. The show at the Moulin Rouge was superb and our table was next to the stage, giving a brilliant view.
Thank you to the Imperial girls in Paris, who were always on hand if you needed them
13 February 2025
Unprompted review
Reply from Imperial Corporate Events
Hello Dawn,
It sounds like you had a fabulous time in Paris! We're so glad to hear it. Thank you for taking the time to leave us a 5-star, your feedback has been passed on to Gee & the team.
We look forward to welcoming you again to a future event with us!
Nearly 5 stars, room for improvement
It was a great event, both the Restaurant and the show. Shame there wasn’t transportation in between events.
14 February 2025
Reply from Imperial Corporate Events
Hi Steve,
Thank you for your feedback. We're so glad you enjoyed the restaurant and the show! We’re sorry for any inconvenience caused by the lack of transportation between events. Your comments have been passed on, and we truly appreciate your input.
We hope to see you at a future event with us!
From Initial Booking with Matt Law to…
From Initial Booking with Matt Law to the end of the event Imperial Corporate Events provide an excellent service and ensure that all parties enjoy the occasion
1 February 2025
Reply from Imperial Corporate Events
Good Morning,
Thank you for leaving us a 5-star review! We're pleased that you enjoyed your recent experience with us and hope to welcome you again soon.
Your feedback has been passed on to Matt and the team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.