Imperial Corporate Events Reviews 763

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers had a great experience with this company. Many customers praise the staff for being amazing, helpful, and attentive, often going above and beyond to ensure a positive experience. The holidays and events organized are frequently described as fantastic, well-organized, and memorable, with many appreciating the seamless coordination and enjoyable activities. People often highlight the excellent service, accommodation, and overall atmosphere provided during these experiences. However, some people were dissatisfied with the price, feeling that the cost did not offer value for money and could have been significantly cheaper elsewhere. There were also occasional concerns regarding the organization of transport and hotel locations, with some experiencing delays, inconvenient drop-off points, or being placed in hotels far from attractions.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the excellent and seamless service,... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Location

People report ambiguous experiences with location, with some customers enjoying central and convenient hotel... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as wonderful,... See more

Price

Consumers find price to be a significant source of disappointment, with many feeling that the cost does not... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The overall organisation was exceptional. The Belmond train n experience was fabulous. A rain shower intervened to send people below decks on the river trip, but no fault ascribed! The only negativ... See more

Company replied

Rated 4 out of 5 stars

The Singapore Eastern and Orient Train trip was fantastic and would deserve 5 stars except for the time "wasted" hanging around at Marina Bay Sands Hotel waiting for room allocation or transport to a... See more

Company replied

Rated 4 out of 5 stars

Fabulous event. Pick ups and drop offs were well organised in a luxury coach. Seats at GP were excellent. We had booked one twin room but this wasn’t known by the hotel (the 3rd time this has happened... See more

Company replied

Rated 5 out of 5 stars

The events themselves are always great. The staff you provide are also consistently of high quality. In the case of Monaco GP Historique we felt there could have been more information provided. For... See more

Company replied


Company details

  1. Event Management Company
  2. Event Ticket Seller

Written by the company

For over 20 years, Imperial Corporate Events has been unlocking access to the world’s most exclusive and extraordinary events for our experience hungry clients. From the high-octane luxury of the Monaco Grand Prix to the palette-seducing splendour of Michelin-starred restaurants, we offer our clients and their guests the chance to dive into new sensory thrills together. So why not cross a few things off that bucket list in a way you never even imagined possible?


Contact info

4.1

Great

TrustScore 4 out of 5

763 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

It pains me to say

It pains me to say, that whilst the sales and platform are good, the unrelenting telephone calls chasing for money is simply to much!

20 August 2025
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Thank you for your honest feedback. We're pleased to hear that you value both our sales team and the platform itself.

We understand that our payment follow up calls can sometimes feel persistent. Please know these are an important part of our process to ensure accounts are kept up to date and service continuity is maintained. That said, we always aim to communicate professionally and respectfully, and we appreciate your patience.

Rated 5 out of 5 stars

Hands down the most amazing experience

Hands down the most amazing experience, Kind George Day hosted by Imperial Corporate Events at Ascot.
The day was part of my 40th birthday celebrations, and exceeded all expectations. Nothing was too much for the staff, the food was exquisite and The Function Band, WOW they totally made the day and were phenomenal.
Thankyou Imperial for making such a special weekend out of this world. We will 100% be booking via you guys again, you thought of every detail to make it such a memorable and next level fantastic event!!

26 July 2025
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Thank you so much for your wonderful feedback! We're absolutely delighted to hear that your experience at King George Day at Ascot was such a memorable part of your 40th birthday celebrations.

It’s fantastic to know that everything from the service and food to the entertainment exceeded your expectations we’ll be sure to pass your kind words on to the team.

We’re thrilled to have played a part in making your weekend so special and look forward to welcoming you again for another unforgettable event.

Rated 2 out of 5 stars

The third time we have been and the…

The third time we have been and the last. Food was very good . Standard of service well below average. One or two girls on the case, however food waiting staff useless but what do you expect when you employ kids with no experience . The lead singer kept shouting rather than singing. He also kept swearing as he thought he was in Oasis..what a bell…!!
Over and OUT !!

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the food, but we’re sorry to learn that some aspects of the service and entertainment did not meet your expectations. We strive to provide a consistently high standard, and we appreciate your comments regarding the staff and we will feed this back.
Regarding the band, we work with a variety of entertainers and aim to create a fun and lively atmosphere for all our guests. However, we understand that musical styles and performances can be a matter of personal taste, and we regret that this aspect was not to your liking on this occasion.

Rated 5 out of 5 stars

Great experience

Great experience, can’t thank Imperial enough!
Highly recommend

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your recommendation truly means a lot.

Rated 5 out of 5 stars

My recent experience at Ascot king…

My recent experience at Ascot king George day organised by imperial corporate events was an unbelievable day from start to finish. I received a full itinerary explaining the day, I was welcomed by the imperial team and looked after fabulously all day. The function band were simply outstanding creating a brilliant atmosphere. We are already looking forward to next year.

26 July 2025
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

We're delighted to hear that your day at Ascot for King George Day was such a memorable experience. It’s great to know the itinerary, hospitality, and entertainment all hit the mark we’ll be sure to pass on your kind words to the team and the band. We’re already looking forward to welcoming you back next year for another unforgettable day!

Rated 5 out of 5 stars

Wow what a fantastic event

Wow what a fantastic event! Well organised, great facility, Best day of the year. The function band are a must see

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your wonderful feedback. We’re delighted to hear you had a brilliant time and you enjoyed the function band.

Rated 1 out of 5 stars

Overcharged by £20K – Unethical Business Practices – Avoid at All CostsI’ve worked with many hospitality…

I’ve worked with many hospitality providers over the years, both professionally and personally, and I can confidently say Imperial Events has been the worst experience by far.

Their sales tactics are relentless and aggressive. I received repeated calls—including weekends—from different phone numbers to bypass call screening. The representatives are trained to apply constant pressure, pushing for on-the-spot commitments with phrases like “last chance” or “extremely limited availability.” It’s a hard sell environment that leaves no room for reflection or due diligence.

One Saturday, while admittedly not in the best shape (hungover), I was pressured into securing a Glastonbury package with a 10% deposit. Most hospitality firms I deal with are understanding and flexible, especially given our history of regular bookings. Not Imperial. When I later explained that I could no longer attend due to my sons’ A-Level and GCSE exams, they dismissed it outright—and threatened legal action to pursue full payment, regardless of attendance.

Eventually, I was allowed to swap for what they called a “comparable experience” at the Wimbledon Men’s Final. We paid £35,866.20 for two tickets—booked back in October for a July event, so definitely not last-minute.

When we attended, it became obvious that others in the same package had paid £7,000–£8,000—£20,000 less than us. When I raised this, the response was shocking: no explanation, no credit, no goodwill gesture. Nothing.

This isn’t just unethical—it’s short-sighted business. Had they acted with integrity, they would have earned far more from our future bookings. Instead, they chose to squeeze every last penny out of one deal.
There are plenty of reputable, transparent hospitality providers out there. I think you should look elsewhere.

Don’t just take my word for it—read the many other reviews that echo the same concerns.

13 July 2025
Unprompted review
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Reply from Imperial Corporate Events

We are disappointed to read this review, which presents a one sided and misleading version of events.
At the time of booking, all clients are required to complete and sign our booking form, which clearly outlines our terms and conditions including the non-refundable nature of deposits and payment obligations once a booking is confirmed. These terms are industry standard and are designed to protect both the client and the business in relation to premium hospitality inventory that is secured in advance.
It is important to clarify that no client is ever pressured into making a booking. Our team operates professionally at all times. We engage with clients through follow-ups to assist with enquiries and availability, which is often limited due to the high demand for premium events. A deposit was voluntarily paid by you, confirming acceptance of the booking and our terms.
Despite the contractual obligations in place, we went above and beyond by accommodating the request to change the original booking to an alternative event this was done entirely as a gesture of goodwill and not something we were obligated to offer.
As for the pricing concerns raised, we categorically reject the implication of unethical practice. Pricing for hospitality experiences can vary significantly based on package inclusions, availability at the time of booking, and market demand. Comparisons made with other guests without full knowledge of their package details or booking conditions are speculative and misleading.
We stand by the quality of the service we delivered, and while we understand that not every outcome will meet every expectation, our actions in this case were in full accordance with our terms and more flexible than contractually required.
We take all feedback seriously and will continue to strive for high standards, but we will also correct public inaccuracies where necessary.

Rated 5 out of 5 stars

Fabulous Day at Ascot King George

What a day.. From start to end this fabulous day was amazing. Just entering into Ascot the experience started. Music was electric and gave a perfect vibe. The food was just outstanding, best steak ever!!! Staff looked after you nothing was to much trouble, I was smiling from the word go. Definitely would recommend this to anyone. A day to remember.

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

We're absolutely thrilled to hear that your day at Ascot was so memorable from start to finish. We truly appreciate your recommendation and hope to welcome you back for another unforgettable experience soon!

Rated 5 out of 5 stars

Perfect day out.

Had the most amazing experience on king George day at Ascot. The venue was brilliant, with great views of the racecourse. the staff were so professional and friendly. Food and drinks 10 out of 10. And what made the day even more special, was the live band playing around the room, and giving everyone the perfect lift for a fantastic day.

26 July 2025
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Thank you so much for your kind words! We're delighted to hear you had such an amazing experience on King George Day at Ascot. It’s fantastic to know the venue, views, food, drinks, and especially the live band all helped make the day so special. We’ll be sure to pass your lovely feedback on to the team. We hope to welcome you back again soon for another unforgettable day.

Rated 5 out of 5 stars

King George day

The whole day
Great hospitality
Lovely food. Lots of drink variety
Horse racing and a live band

What more do you need

Thank you imperial

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your great review! We're so pleased to hear you had such an enjoyable day .We're so glad we could be a part of your day and really appreciate your kind words.

Looking forward to welcoming you again soon!

Rated 5 out of 5 stars

Superb day out

Superb day out, really well organised. Staff are friendly and efficient. You just have to turn up on the day and enjoy yourself.

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your wonderful feedback. We’re delighted to hear you had a great time

Rated 5 out of 5 stars

Just attended king George day at Ascot…

Just attended king George day at Ascot with Imperial, without a doubt was the best day of my summer, the function band were amazing as always and the hospitality was amazing! Always a smooth sailing experience with Imperial

26 July 2025
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Thank you so much for your wonderful review! We're thrilled to hear that King George Day at Ascot was the highlight of your summer. It’s always a pleasure to welcome you, and we're so glad the function band and our hospitality made the day extra special.

Rated 5 out of 5 stars

What a fantastic day we had at Ascot…

What a fantastic day we had at Ascot with Imperial Corporate Events. I’d go as far as saying the best day I’ve ever had at the races.
The food, service, and atmosphere created in the marquee was first class.
Can’t wait till next year.

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for such an amazing review! We're absolutely delighted to hear that your day at Ascot with us was one of the best you've ever had at the races. We truly appreciate your kind words and can’t wait to welcome you back next year for another unforgettable day!

Rated 5 out of 5 stars

King George’s Day at Ascot 2025

Went to King George’s Day at Ascot on 26th July 2025. OMG! Amazing! I come every year and love it. I even feel this was the best one yet. The function band is amazing (a great variety of songs and lots of dancing), the food is excellent and the betting is awesome. Fantastic service from all the ICE staff and waiting staff at Ascot. Will most definitely be booking this again next year.

26 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for such an incredible review! It means so much to us that you return year after year, and we’re glad the atmosphere, food, music, and service all made it a standout experience. We’ll be sure to pass your kind words on to the ICE team and Ascot staff. We can't wait to welcome you back next year for another unforgettable day.

Rated 5 out of 5 stars

🌟 An Unforgettable Day Thanks to…

🌟 An Unforgettable Day Thanks to Imperial Corporate Events & the Amazing Dan! 🌟

Wow — where do I even begin? Our recent day out with Imperial Events to see Sabrina Carpenter live in Hyde Park, London was nothing short of magical, and it’s all thanks to Dan, our phenomenal host who turned a great event into a truly unforgettable family experience.

From the very first interaction, Dan was a total superstar — professional, welcoming, and bursting with positive energy. He went above and beyond every step of the way to make sure we were not only looked after, but that we felt like VIPs from start to finish. Whether it was organising the smooth entry, guiding us to the best spots, or checking in to make sure we were all having the time of our lives — Dan handled it all with a smile and genuine care. Honestly, it felt more like being looked after by a close friend than a host!

The event itself? Incredible. Sabrina Carpenter was phenomenal (as expected!), but what truly made the day special was how effortless and joyful Imperial made the whole experience. No stress, no queues, just pure enjoyment and the freedom to soak up every moment.

It’s rare these days to come across a service that not only meets but exceeds every expectation, and for that reason, I’ll absolutely be back to book future events with Dan and the Imperial Events team.

If you’re thinking about booking — don’t hesitate. Just do it. You’ll come away with memories to last a lifetime, just like we did.

⭐️⭐️⭐️⭐️⭐️
10/10 — Amazing day, amazing host, amazing experience!

5 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for your incredible review! We’re absolutely delighted to hear your day at Hyde Park was such a magical experience. It’s fantastic to know Dan made such a lasting impression he truly is a superstar, and your kind words mean the world to him and the whole team.

Thank you for choosing Imperial Events we can’t wait to welcome you back for more unforgettable moments!

Warm regards,
The Imperial Team

Rated 1 out of 5 stars

Monaco Grand Prix…

I recently joined a Monaco Grand Prix trip booked through Imperial Corporate Events. It was sold as a luxury experience for two people at a so-called “discounted” rate of £6,000 — but the overall delivery didn’t come close to justifying the cost.

The hotel was far from premium. The decor was strange and out of place — including mannequins dressed in what looked like old Michael Jackson and Elvis costumes — which made the space feel more like a themed attraction than luxury accommodation. The in-room amenities were also lacking, with a broken fridge and phone among the issues.

The “chartered flight” we were told to expect turned out to be a regular low-cost airline with group-booked seats — no exclusivity, no added comfort, and very different from how it was initially presented.

On-site support was minimal, and due to the overall quality of the trip, we decided to pay for alternative accommodation ourselves just to make the experience bearable.

Since returning, we’ve tried multiple times to raise these concerns directly with Imperial, but they’ve stopped responding to our emails. We also requested a breakdown of the package costs and still haven’t received any transparency.

This experience was not what was promised, and the lack of post-trip accountability has been very disappointing. I would advise others to approach with caution and ask for detailed, written confirmation of what’s included before committing to any booking.

23 May 2025
Unprompted review
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Reply from Imperial Corporate Events

Please note that you have been contacted directly regarding the concerns you raised. We appreciate all feedback, as it helps us to continually assess and improve the experiences we offer.

Rated 1 out of 5 stars

Paid over the odds for a tacky experience

We booked a Monaco Grand Prix package through Imperial Corporate Events, sold as a luxury experience at a ‘discounted rate’of £6,000 for two people. It wasn’t even worth £2,000. The reality fell far short of what was promised.

The hotel was well below expected standards , the decor was tacky with fake Michael Jackson costumes and that felt more like a novelty display than a premium environment. In-room facilities were not fully functional, with a broken fridge and phone among the issues.

The “chartered flight” that was promised was simply a standard low-cost airline with bulk-booked seats. It lacked any exclusivity or special service, which contradicted what we were led to believe during the sales process.

On the ground, support was minimal. We ended up booking and paying for our own accommodation just to salvage the experience. Since returning, we’ve made multiple attempts to raise our concerns directly with the company, but they are no longer responding to our communications.

We have asked for a breakdown of what was paid for but have received no clarity. The lack of transparency and post-trip engagement is extremely disappointing.

23 May 2025
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Please note that you have been contacted directly regarding the concerns you raised. We appreciate all feedback, as it helps us to continually assess and improve the experiences we offer.

Rated 5 out of 5 stars

I had a brilliant time at Zach Bryan

I had a brilliant time at Zach Bryan, organised by Greg at Imperial Events.
The whole process was incredibly smooth, and Greg made sure to give us a 5 ⭐️ experience 💫

28 June 2025
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Thank you for your wonderful feedback. We’re delighted to hear you had a brilliant time at Zach Bryan and that Greg helped make the whole experience so smooth and enjoyable. We’ll be sure to pass your kind words on to him and we look forward to welcoming you to more events soon!

Rated 5 out of 5 stars

We had THE BEST time at Zack Bryan

We had THE BEST time at Zack Bryan! Imperial events hooked us up with amazing tickets (special thanks to Greg) - I have already recommend to friends and will continue to do so!

28 June 2025
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

We’re so glad to hear you had an incredible time at Zach Bryan. It’s great to know the tickets hit the mark and we’ll be sure to pass your thanks on to Greg. We really appreciate the recommendation and look forward to helping with your next event.

Rated 5 out of 5 stars

We have used Imperial for many events…

We have used Imperial for many events over the last 10 years and they have always delivered great service.

25 June 2025
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Thank you for your continued trust over the past 10 years. We're delighted to hear that the service has consistently met your expectations and we look forward to delivering many more great experiences for you.

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