Independent Mortgage Brokers Reviews 

245
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and clear explanations, making complex processes feel simple and stress-free. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach and the team's dedication to securing great deals. Reviewers are particularly impressed with the quick response times and the efficient handling of their queries, often receiving detailed advice promptly. Many customers noted that the team goes above and beyond, providing continuous support and guidance throughout the entire process, even when facing external delays.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(245)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Previous to Sarah arranging my mortgage…

Previous to Sarah arranging my mortgage for me i had been ringing her for advice many years before and she is always so polite , professional and more than happy to help , she is very prompt at answering the phone i will always call you back if she is unable to answer . If your looking for a personal and professional service then look no further.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I was referred to Lee by another…

I was referred to Lee by another mortgage broker who has retired. Lee has been really helpful in getting me a mortgage pronto no nonsense and straight up advice, he got me an approval for a mortgage in an afternoon which was amazing. I recommend this company with full confidence.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

This is the second time that I have…

This is the second time that I have used Independent Mortgage Brokers (Sarah Devine) and it’s safe to say that Sarah has yet again gone above & beyond with my remortgage, it has been stress free and so quick and easy.

I cannot recommend enough ⭐️⭐️⭐️⭐️⭐️

Thank you Sarah.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

This is the second time that Sarah has helped me re-morgage and she once again made the process simple, kept me informed and got me a great deal. She also helped me get a better deal on my life insurance. Will definitely be using IMBs service again and would absolutely recommend them to others.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, I had no idea what to do. Lee was extremely helpful and supportive throughout this whole process. All my questions have been answered and thoroughly explained. I could not be any happier with Lee and his team.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

We are in the process of buying our…

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice back straight away and know we can ask questions at any time and receive a detailed response. Thank you so much, you are both amazing at what you do xx

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth and took time to ensure we had an understanding of the process. Couldn't recommend Lee highly enough and we will be reaching to him again for our remortgage.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

2nd Remortgage with IMB

This is the 2nd time that we have used IMB to remortgage and can't thank Sarah enough. The whole process was fast, professional and painless. I really can't fault IMB and wouldn't hesitate to recommend them or use them again in the future

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Independent Mortgage Brokers are the best. The get you sorted with less stres

Independent Mortgage Brokers is very reliable and good at what they do. They are good in getting fantastic deals and giving you the best options.when we bought our house ,when we thought all hooe was lost and a friend reffered us to independent Mortgage Broker and they sorted is out within couple of hours. You can never go wrong with Independent Mortgage Broker.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Lee is amazing 😍

Lee is amazing 😍. From start to completion he was highly skilled and experienced couple that with compassionate, patient and understanding and you have a combination that is just a pleasure to work with. He offers a five star personal service that is second to none, I honestly couldn't find you a negative word to say about the assistance that I received. I will be recommending him to anyone that I know who needs any kind of help with their mortgage.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended, they help me through the process of my application. Help me to contact the seller, which speed up the application more quicker. Even when my solicitor where very lacking and slow. They are really good. They get in touch very quick.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Highly Recommended Mortgage Broker - IMB - Independent Mortgage Brokers Ltd

I've worked with Lee & Sarah for about five years and couldn't be happier. They’re knowledgeable, reliable, and always put my needs first—whether securing great deals or offering sound advice. A true professional who makes the complex feel simple.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Lee and Sarah are wonderful

Lee and Sarah are wonderful. They are always responsive, great communication. They answer all my questions. They take care of the client with attention and interest. They find the best and most profitable deal in the interest for their clients.I have used them several times now and I will not replace them ever .I will recommend to anyone who wants to buy they dream home.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

100% recommended

Lee and sarah have been great every step of the way in sorting out mortgage as first time buyers. Sorted any issues straight away, and have kept us updated with everything, as well as explaining everything. Would 100% reccomend.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Mortgage application

Lee has been fab sorting out my mortgage, I didn’t think I’d be able to get a mortgage, a friend recommended IMB and I’ll be sure to recommend moving forward.

7 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look