Independent Mortgage Brokers Reviews 

249
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and patient. The service provided is frequently described as excellent, with many appreciating clear explanations and detailed advice. Exceptional customer service and quick response times to all queries are often highlighted. People consistently found the company reliable and knowledgeable, making complex processes feel simple and stress-free. Many consumers were particularly impressed with the ability to secure great deals and provide the best options, often achieving quick results. The overall experience is frequently described as efficient, professional, and supportive from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers had positive experiences with response times, frequently praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

249 reviews

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1-star

No recent history of asking for reviews

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5.0

All reviews

(249)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I contacted Lee in order to start the process of buying my first house, Lee was very proactive in starting my mortgage journey and helping me seek a solicitor, everything was explained very thoroughly and he has kept me up to date throughout the process, he has went above and beyond by staying in contact with my solicitor and providing me with updates. I would highly recommend Lee.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service by Lee and Sarah

Great service by Lee and Sarah. I would recommend them to sort out your mortgage needs.
Lee sorted my mortgage for my new build house purchase in 2019 and he has just sorted my remortgage.
Thanks again guys!

1 November 2024
Unprompted review
Rated 5 out of 5 stars

My husband and I had a wonderful…

My husband and I had a wonderful experience working with Lee Maynard in helping us getting a mortgage offer. From beginning to end, after been rejected from other lenders but Lee gave us assurance of getting an offer for us. he was informative, extremely thorough and attentive with our circumstances needs, thus making sure that we were getting the best deal possible. We would highly recommend Lee and his company to everyone. They are the best.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

"We can't thank Lee and his team enough…

"We can't thank Lee and his team enough for their amazing help in securing our mortgage. After facing financial challenges and life throwing us some curveballs, they went above and beyond to make the entire process much easier and less stressful. Lee and his team are approachable, honest, and made us feel at ease every step of the way. Their dedication and expertise truly made a difference during what could have been a very stressful time. We would highly recommend Lee and his team to anyone looking to get a mortgage—they genuinely care and deliver exceptional service!"

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Sarah has been Fantastic

Sarah responded to my Husband and I very swiftly after our initial contact. Sarah has been really clear in explaining everything and got us sorted with a great new mortgage deal within 2 days. Fantastic service ! Very much appreciated.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Lee was fantastic

Lee was fantastic, i needed to release some funds for Home Improvements. Lee made the process so simple and efficient, with me receiving the funds i needed in a couple of days. Lee liaised with the mortgage company to understand exactly what i needed to send and was very pro-active in ensuring this was processed due to the urgency, couldn't thank him enough for all he did.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend Sarah Divine

Highly recommend Sarah Divine, she has guided me through the whole process,I honestly didn’t think I would be able to get a mortgage I explained my situation and she has worked her magic. Completely hassle free she takes all the stress away, I still can’t believe how quickly she got me my offer, she is definitely the best in the business and I can’t thank her enough, her patience and professionalism is just first class

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Awesome time with Lee

I want to say a very big thank you to Lee the hard work,the efforts,I really feel lucky to work with you as you are very innovative,accommodating,I really appreciate the time and effort you have put in for my mortgage process you are just an amazing person to work with....I give it to Lee all the way

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Sarah made the whole process of switching our mortgage over so easy. For those who need a bit of guidance in these matters, Sarah is the woman for the job! From start to finish the service provided has been professional and friendly. We will definitely use sarah again in the future

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Made the whole process a breeze

Sarah made the whole process an absolute breeze. I was walked through each step of the process and Sarah always made herself available when I had questions or concerns. Will be recommending Sarah and IMB without hesitation to any friends or family who are looking to go through the process in the future.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

hmmm!!

hmmm!
Lee & Sarah Thank You for making it possible.

We probably would have still been going in circles if you had not come our way.

I remember before I spoke to you, Lee, I had spoken to 2 different mortgage advisors who appeared to be very popular, with one of them, known to help Professionals from NHS get on the property ladder quickly, they told me, my partner's payslip was fine but I had to wait for a few months before, due to how my payslip presented itself. (I felt completely discouraged, again) but I decided to find another opinion on Bark and here you were.

You have been, Amazing, great customer service, you knew what you were doing with finding a good mortgage deal.

I am sure if you were the solicitor 😁 as well, things would have moved much faster than they did 😊.

Anyway overall. You were great and I will recommend your services to first-time buyers, Right to Buy etc.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Perfect remortgage

This year we make remortgage. Sarah worked hard to find the best deal for us. There wasn't any qwestion without answer, any asking without acting.
Perfect profesionalist!
Defenetely, recomend Independent Mortgage Brokers to my friend
Thank you Sarah!
hope to see you after 5 years for another remortgage.
Tsvetan & Vili

2 April 2024
Unprompted review
Rated 5 out of 5 stars

First ever mortgage!

We are currently in the process of buying a house which didn’t seem possible until we were recommended Lee by a friend. He’s been absolutely amazing right from the start, constantly keeping us updated and making the whole process seem effortless. I would highly recommend him to anyone who is looking into getting a mortgage, and will be recommending him to friends and family in the future. Brilliant!

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Sarah helped me obtain a mortgage as a first time buyer. She communicated clearly, calmly and effectively, making the whole process a lot easier. She revised my mortgage options twice in the week before exchange and completion to ensure I got the best possible rates - I would highly recommend working with her and plan to do so again in the future.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Thank You

Thanks so much to Lee and Sarah.
I found the need to re mortgage stressful and the prospect of doing this using online 'portals' daunting,
They were both understanding of my concerns and through their support and patience we now have completion confirmed. I am delighted and would certainly recommend their services.
Ruth

14 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Amazing service!! 5 stars Lee and Sarah have been absolutely fantastic I thought buying a house was stressful it hasn’t been the stressful at all thank you both! 😊

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Second time, same fab service!

We first used Sarah and Lee two years ago to get us on the property ladder. They helped us to achieve what we thought would be impossible. Fast forward two years, we thought we were in for another rough ride given the mortgage but they’ve worked their magic again and we’re all sorted.
The whole process has been clear and progressed nicely. Would definitely recommend! Thank you

26 September 2023
Unprompted review

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