Luke was very attentive and informative. He patiently answered all our questions and made the booking very easy. We spent a long time on the phone to him but not once did he get impatient. We have boo... See more
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Having seen our holiday advertised on Facebook, we rang up to find out more about it. Eloise was very helpful and talked us through the holiday. We booked with her and we were able to choose our cabi... See more
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Henry was excellent. Very knowledgeable about our destinations. Sorted out best flight times so no waiting about at airports. He called back within 5 minutes with quote.Everything was excellent and... See more
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I just booked another holiday with imagine cruising for March 2028 to China. I previously traveled to South Africa and Azamara cruise and had a wonderful time. The holiday went like clockwork, trans... See more
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Company details
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise.
Imagine Cruising
Written by the company
- More than just a cruise
- By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth.
- CRUISE & RAIL
- Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone.
- CRUISE & TOURING
- Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach.
- CRUISE & EVENT
- From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you.
- CRUISE & STAY
- Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us.
- RIVER CRUISING
- From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop.
- CRUISE DEALS
- If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here.
- BOOK WITH CONFIDENCE
- Your holiday is ABTA and ATOL protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Portland House, Bincknoll Lane, Interface Business Park, SN4 8SY, Swindon, United Kingdom
- 01793 856770
- customersupport@imaginecruising.co.uk
- imaginecruising.co.uk
4.8
Excellent
15K reviews
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Reply from Imagine Cruising UK
We are so pleased to hear that our team member provided such efficient, clear, and professional service. Thank you so much for sharing your wonderful feedback with us!
Booking on the telephone made really…
Booking on the telephone made really easy Morgan was patient and made everything really clear.
16 October 2026
Reply from Imagine Cruising UK
We're so pleased to hear that booking over the phone was such an easy experience for you and that our team member was patient and explained everything clearly. Thank you so much for taking the time to share your wonderful feedback with us!
Zoe was very helpful and explained all about the holiday and answered any questions I had.
Zoe was very helpful when I spoke to her yesterday about the holiday. I wanted to book the holiday but had a few question. She was amazing and very professional she knew all the answers to my questions. I spoke to my husband and we were very happy to proceed with the booking so I called again today and spoke to Zoe and booked the holiday.
20 October 2026
Reply from Imagine Cruising UK
We are absolutely delighted to hear about your wonderful booking experience. It is fantastic to know that our team member provided such professional and knowledgeable assistance, answering all of your questions and helping you and your husband feel completely comfortable proceeding with your holiday plans. Thank you so much for sharing your lovely feedback, and we hope you have an amazing time on your upcoming trip.
Sales staff are charming but what about the product.
I am surprised that so many of these reviews are based on the sales personnel rather than the product itself.
We travelled to Costa Rica and then boarded the Silverseas SIlver Shadow.
In Costa Rica we were placed in a modern corporate style hotel in San Jose and then travelled regularly 4 hours daily to sub standard attractions. None of us felt that we had really visited the country in the way it is described by so many visitors…
The Silver Shadow is an old ship and has a tired feel. The staff were let down badly by the actions of their security staff who delayed our departure at Bridgetown. I wrote to Silverseas but they did not even reply.
It is some time now since that very poor experience but I was prompted into submitting this after receiving Imagine’s glossy brochure today. These trips they put together sound so good I almost fell for it again ..
until I remembered.
12 February 2026
Unprompted review
Reply from Imagine Cruising UK
Thank you for taking the time to share your feedback about your previous travel experiences. I’ve had a look at the notes on your file and can see that we responded to the concerns you raised, including sharing a reply from Silversea.
Friendly efficient service
Friendly, knowledgeable, experienced staff, with good communication skills and a sense of humour.
The booking process was very efficient.
Meghan was terrific.
12 October 2026
Reply from Imagine Cruising UK
We're delighted to hear that our team was friendly, knowledgeable, and brought a great sense of humor to your experience. It's wonderful to know that the booking process was highly efficient and that you received such terrific assistance. Thank you for your positive feedback!
Great professional service from friendly staff.
Made an enquiry via email and received a quick phone call to discuss my holiday.
Very friendly and professional staff. After further details were exchanged.
Aimee (holiday consultant) phoned me back with a full itinerary for or holiday and a very good price.
15 October 2026
Unprompted review
Reply from Imagine Cruising UK
We are so pleased to hear that you received such a quick, friendly, and professional response to your inquiry. It is wonderful to know that our team member provided a detailed itinerary and a great price for your upcoming holiday. Thank you for sharing your positive experience with us!
Always book our cruises with Imagine…
Always book our cruises with Imagine Cruising. Good customer service and competitive prices.
16 October 2026
Reply from Imagine Cruising UK
Thank you so much for your continued loyalty. We are delighted to hear that you always enjoy our great value and helpful support when booking your holidays.
Reply from Imagine Cruising UK
We are glad you enjoyed our quick, helpful, and knowledgeable team. Thank you.
Reply from Imagine Cruising UK
We're so pleased to hear that you found our team member to be supportive and the process straightforward. Your wonderful feedback is greatly appreciated!
Meghan was extremely professional
Meghan was extremely professional, addressing all queries. Booking process simple.
19 October 2026
Reply from Imagine Cruising UK
We are so pleased to hear that our representative was highly professional and answered all of your questions, making the reservation process simple and straightforward. Thank you so much for taking the time to share your wonderful feedback with us!
Very good service from Aimee in booking our cruise
Aimee was very helpful during the booking process. Aimee did advise that due to the offer they would be very busy and it did take a long time for a callback which is the only reason it has not 5 stars , it should not detract from the service that AImee provided when we did connect up.
29 September 2026
Unprompted review
Reply from Imagine Cruising UK
We are so pleased to hear that our team member provided such helpful service during your booking process. We appreciate your patience regarding the delay in getting back to you during our busy promotion, and we are glad that the support you received made such a positive impression once you connected. Thank you for sharing your feedback and for the wonderful four-star rating!
Vincent was extremely helpful answering…
Vincent was extremely helpful answering all of my many questions.
We were happy to proceed with our booking , many thanks to him
19 October 2026
Reply from Imagine Cruising UK
We are so pleased to hear that our team member was extremely helpful in answering all of your questions, making you feel confident to proceed with your booking. Thank you so much for sharing your wonderful feedback with us!
Sharon was very helpful answered all…
Sharon was very helpful answered all our queries & helped us achieve a very nice holiday adventure. Thank you Sharon.
19 October 2026
Reply from Imagine Cruising UK
We are absolutely delighted to hear that our team member was so helpful in answering all of your questions and assisting you in planning a wonderful holiday adventure. Thank you so much for sharing your lovely feedback with us!
Easy booking process
Painless booking, great knowledge of my destination and nothing too much trouble. Got exactly what we wanted. Would definitely use again and highly recommend. Thanks Harvey for arranging our special holiday.
19 October 2026
Reply from Imagine Cruising UK
We are delighted to hear that you had such a seamless booking experience and received exactly what you wanted for your special getaway. It is wonderful to know that our team member's extensive destination knowledge and helpful attitude made the process so effortless. We truly appreciate your high recommendation and look forward to assisting you with your future travels.
We had really helpful advice and…
We had really helpful advice and support from Zoe before making our booking. It felt personalised and full of detail. She gave us time and was knowledgable to answer queries
19 October 2026
Reply from Imagine Cruising UK
We're delighted to hear that our team member provided such thoughtful, tailored support and took the time to answer all of your questions thoroughly before you booked. Thank you so much for sharing your wonderful feedback!
Very happy
Brad was very courteous, helpful, and very knowledgable. He didn’t rush me, listened and answered all my questions. I felt very happy after my booking.
19 October 2026
Reply from Imagine Cruising UK
We are so delighted to hear that your booking advisor was courteous, knowledgeable, and took the time to address all of your questions. It is wonderful to know that you left the experience feeling so happy with your travel arrangements. Thank you for taking the time to share your kind feedback!
Reply from Imagine Cruising UK
Thank you for your feedback. We’re pleased to hear that our team was professional and helpful, listened carefully to your needs, and provided a personal service rather than simply reading from a script.
Booking was easy
19 October 2026
Reply from Imagine Cruising UK
Thank you for your lovely feedback! We’re delighted to hear you found the booking process easy and straightforward. We look forward to helping you plan your next holiday with Imagine Cruising.
Easy to book, quick and helpful
Danielle was courteous and friendly. She reassured us Cathy Pacific was a good airline (3rd best airline).
Our concern was economy might be cramped and we didn’t want to pay to upgrade.
She was informative and booking was easy. She did speak quite fast so I did mention this. Otherwise I found it easy to book this holiday.
16 October 2026
Reply from Imagine Cruising UK
We are delighted to hear that your booking experience was smooth and that you received helpful, reassuring information about your flights. Thank you for your honest feedback regarding the pace of the conversation, as it helps us improve our service. We hope you have a wonderful holiday!
Very friendly & helpful team member
Very friendly & helpful team member, Brad, who kept me informed every step of the booking process. Easy to deal with & all queries nswered.
19 October 2026
Reply from Imagine Cruising UK
We're delighted to hear that our team member was friendly and helpful, keeping you informed throughout your booking. It's wonderful to know that you found the process easy and that all of your questions were answered. Thank you for sharing your positive feedback!
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