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Imaginatal Reviews 

706
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally welcoming staff and the wonderfully calming clinic atmosphere, noting that appointments always feel truly special and never rushed. People consistently mention that sonographers take plenty of time to explain everything thoroughly, ensuring parents can comfortably view and clearly understand all the detailed images shown on the large screen. Some reviewers were not happy with scheduling issues, mentioning that appointments occasionally ran late or experienced unexpected long delays. Additionally, a few visitors encountered unhelpful front desk reception staff or noted impersonal communication during their visits.

What people talk about most

Staff

Consumers find staff to be positive, professional, and welcoming during their appointments. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting professional and friendly staff... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the staff are friendly, welcoming, and... See more

Location

People report positive experiences with location, highlighting that the venues are well situated and easy to... See more

Product

Users describe ambiguous interactions with product packages, noting both delightful keepsakes and frustrating... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went for an early assesment scan. The sonographer was really wonderful and very soon put any anxiety I had to rest . Very thorough and professional, but kept things feeling very personal and friendl... See more

Company replied

Rated 5 out of 5 stars

Have visited my local branch twice now during this pregnancy - once for a reassurance 8 week scan and more recently for a NIPT test. Both visits have been incredibly special. The reception yeam and... See more

Company replied

Rated 5 out of 5 stars

Honestly the best experience ever. I went to this appointment with little to no hope. My anxiety was extremely bad because of previous concerns I had. The staff there are so welcoming and accommodatin... See more

Company replied

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!

4.8

Excellent

TrustScore 5 out of 5

706 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(706)

386 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very positive experience

I had a very positive experience with the OBGYN. The service was professional, friendly, and reassuring throughout. Everything was explained clearly and in an informative way, which helped me understand the examination and results. I really appreciated the time taken to answer my questions and make me feel comfortable. I would definitely recommend their service to anyone looking for a knowledgeable, caring, and professional OBGYN.

22 August 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for such thoughtful feedback. We’re so pleased you felt listened to, well informed, and comfortable throughout your appointment. It’s wonderful to know the time taken to answer your questions and explain everything clearly made such a positive difference. We truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff were very kind and friendly

The staff were very kind and friendly. They made me feel really comfortable and chatted with my daughter while I was in the bathroom.

22 August 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind words! We’re so pleased you felt at ease during your visit, and it’s lovely to hear our team also helped your daughter feel included and comfortable.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great experience

Great experience, lovely sonographer.

22 August 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased you had such a positive visit and felt well looked after by your sonographer.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful 4D pictures of my pregnancy were…

The 4D pictures of my pregnancy were beautiful 3 years ago and today they gave me a thorough scan with helpful insights. Rearranged appointments to suit. Would recommend!

21 August 2026
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Reply from Imaginatal

Hi,

Thank you for coming back to us after all this time! It’s wonderful to hear that both your previous 4D experience and your recent appointment left such a positive impression. We’re also glad our team could be flexible with your booking and provide the clarity you needed.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The best, as always

Second time visiting. Always had the best experience. An amazing set of staff. Welcoming and knowledgeable.

21 August 2026
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Reply from Imaginatal

Hi,

Thank you for choosing to visit us again! We’re delighted that both experiences have been so positive and that our team made you feel welcome and confident in your care. Your continued support means so much to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It was such an amazing experience…

It was such an amazing experience seeing our little girl in 4D, staff were amazing and made us feel comfortable.

14 August 2026
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Reply from Imaginatal

Hi,

Thank you for sharing such a special moment with us! We’re so happy your 4D scan of your little girl was such a memorable experience and that our team helped you feel relaxed and comfortable throughout. 💖

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Absolutely great!

We had our 10 week, 16 weeks and 27 week (4d) scan with Imaginatal. All the staff are super friendly. I highly recommend this. Me and my wife loved.

20 August 2026
Unprompted review
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Reply from Imaginatal

Hi,

Thank you for sharing your journey with us! It’s lovely to know we’ve been able to be part of so many special milestones throughout your pregnancy. We’re so pleased you and your wife have enjoyed each visit and felt so well looked after by the team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Have visited my local branch twice now…

Have visited my local branch twice now during this pregnancy - once for a reassurance 8 week scan and more recently for a NIPT test. Both visits have been incredibly special. The reception yeam and sonographer (Nina) are very friendly and professional and take the time to explain everything. The scan experiences with the sonographer Nina, have been magical. The room is spacious and beautifully decorated. The image is displayed on a large screen so both myself and my partner were able to see the baby clearly. Nina was so calm and helped me feel relaxed, explaining everything we were looking at. Would recommend this company and service to anyone. We’ve had a great experience and both visits have been worth every penny. Thank you 🙏🏽

12 August 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a thoughtful review. We’re delighted that both of your visits have felt so meaningful and that Nina helped create such a calm and memorable experience for you and your partner. We’ll be sure to pass your lovely words on to her and the reception team. It means a great deal to know you’ve felt supported, informed and comfortable throughout.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I felt really comfortable

I felt really comfortable, he explained everything so clear with details. Best experience I've ever had before

19 August 2026
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Reply from Imaginatal

Hi,

Thank you for your wonderful feedback! We’re so pleased you felt completely at ease and that everything was explained clearly and thoroughly throughout your appointment. Knowing this was such a standout experience for you means a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Gender Scan

We had a gender reveal scan and it was such a lovely experience! We were able to have our toddler with us which made it even more special. Our baby was being shy but staff were very patient and able to confirm gender. Can’t recommend them enough!

18 August 2026
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Reply from Imaginatal

Hi,

Thank you for sharing such a special moment with us! We’re so happy your little one could be part of the appointment too, making the occasion even more memorable for your family. Our team will be delighted to hear their patience helped you get the exciting news you were hoping for.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

They was brilliant and the baby scans…

They was brilliant and the baby scans were very clear and reassuring would definitely recommend

16 August 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind recommendation! We’re delighted the scan gave you such clear views and helped you feel reassured throughout your visit. It’s lovely to know you had such a positive experience with our team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Abdominal ultrasound

Excellent service from start to finish.
Very nice and helpful staff

13 August 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased you felt supported throughout your visit and that our team made everything feel easy and reassuring from beginning to end.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Would highly recommend

Really lovely service, everyone is so friendly and welcoming. You leave very well informed and they are extremely gentle and generous.

13 August 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for such thoughtful feedback! We’re delighted to hear you felt so well cared for and comfortable throughout your visit. Knowing you left feeling informed and supported means a great deal to our team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Quick and easy and the staff were…

Quick and easy and the staff were friendly. Clean and peaceful environment

13 August 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind feedback! We’re so pleased your visit felt smooth and comfortable, and that our team helped create a welcoming experience from start to finish.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much! We’re delighted you had such a wonderful visit with us and truly appreciate you sharing the love. 💖

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very lovely and friendly staff

Very lovely and friendly staff, got our children involved in the scan too, and respected our wishes of not wanting to find out the gender. Highly recommend!

13 August 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely feedback. We’re so pleased your whole family felt included and comfortable during such a special appointment. It’s also wonderful to hear that your preferences were carefully respected throughout the scan. We really appreciate your recommendation and hope to welcome you all again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great service

I went for an early assesment scan. The sonographer was really wonderful and very soon put any anxiety I had to rest . Very thorough and professional, but kept things feeling very personal and friendly too. They were also very kind and welcoming of my daughter and spoke to her during the appointment too. Was a really wonderful place to go and I would definitely return.

12 August 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for sharing such a thoughtful review. We’re so pleased that your early assessment scan helped you feel calmer and more reassured. It’s especially lovely to hear that your daughter was included and made to feel welcome too. Knowing you felt genuinely cared for throughout your appointment means a great deal to our team, and we’d be delighted to welcome you back in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Receptionists were very chatty and polite , helpful made us feel welcome.
The sonographer was also amazing she took her time to check baby’s health. She also told us what every part was as she was going along. Lovely chatty and bubbly. Would highly recommend. Definitely will be going back for a wellbeing check

6 August 2026
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Reply from Imaginatal

Hi,

Thank you so much for such a thoughtful review! We’re delighted that you felt at home from the moment you arrived and enjoyed the friendly atmosphere created by our team. It’s especially lovely to hear how much you appreciated the care and attention during your scan, with everything talked through as your baby was checked. We’ll be very happy to welcome you back for your wellbeing scan!

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Top staff, top place

Had a couple of ultrasounds on here, and I was impressed how friendly and professional all the staff are and how nice is the consultation room!! Also they have competitive prices, so highly recommended. Thank you very much!

6 August 2026
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Reply from Imaginatal

Hi,

Thank you so much for your wonderful recommendation! We’re delighted that your visits have left such a positive impression and that you’ve felt comfortable and well looked after by our team each time. It’s also great to hear you enjoyed the consultation space and found our services good value. We really appreciate your continued support!

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Perfect Service

Easy to book, just a two day wait, thorough abdominal scan with findings clearly explained. Put my mind at rest. Thank you!

4 August 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback! We’re so pleased you were able to arrange your appointment quickly and that the scan gave you the clarity and reassurance you needed. It’s wonderful to hear everything was explained clearly and that you left feeling more at ease.

Best wishes,
Imaginatal Team

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