Imagin Reviews 

Completely useless services, in terms of access, configuration and options (e.g., limit increase) through the app. I would never ever recommend its services to anyone.

After experiencing several of these problems, I'm moving immediately to a different company.

Continues breakdowns in the app service . 10 calls in which everybody gave a different answer for the app not allowing me to transfer money to myself ! Nervous breakdown, calls to my lawyer, etc
Finally the 10th person from la caixa told me there was an app problem. To start using your card you need to go to the bank ! in 2023 !!!!

Opened account in May 2023. Couldn't access it via app.
Seven visits across 2 branches until I finally had access. Then the card failed to work so another visit for that. took 30 minutes for the director to fix this today (7 July 2023)

Now I see a debit of 25 € for a non resident certificate! They took copies of my TIE residency card at least 5 times, yet still they rob me of 25 €, knowing that I have been a resident since November 2021

No way on the app to reclaim the charge they are not entitled to make. So it seems I must waste more money, diesel and lose time to visit a branch AGAIN.

I have never in my life seen such incompetence from a bank. Their IT "systems" suck too. I think they must be 20c or reliant on smoke signals.

I was trying to open an Imagin Bank account for a few months without any luck. For a while, the application stopped before "generating contracts" and got stuck there. I had access to the application, but could not open an account.
Recently I tried again - the application went to the end, doing an online interview, etc., but I received an email, "Your information cannot be verified at this time, try later". Tried again multiple times with the same result, and they do not give me any information about what exactly cannot be verified. Went to the Caixa bank branch - a representative tried to help me, but the result was the same. He suggested calling Imagin Bank phone support.
Well, yesterday I called 3 times - ALL 3 calls were dropped in the middle of the conversation (it was probably too close to the end of their shift).
Called today, and the representative told me to make screenshots and email them to the bank (I did that twice a few months ago without any response or result).
I explained that to him, and his answer was literally: "It is what it is, and I cannot help you, goodbye".

Please open an Imagin Bank account if you would like to be treated as a nuisance. My impression of their customer support - they are absolutely not caring, not qualified, not knowledgeable people the only goal they have is to get rid of you as fast as possible.

As an expat, I would not recommend.
I set up the account 31/01. At the time I did not have my NIE. On the 17/02 I sent my NIE via email as evidence that I was now a Spanish resident. I never received a response.
On the 31st of May I was charged €25 which was a “non-resident” charge for a background check.
When I called to question the charge on multiple occasions I was told the following by four different people:
Person A) all non Spanish people pay the fee, regardless of resident status.
Person B) My NIE was never applied to account therefore the charge should not have been made and I was allowed a refund.
Person C) This fee is only exempt if you show your NIE at the time of opening the account, not afterwards.
Person D) The only way to provide the NIE is in person at the branch not via email.

If the consultant had firstly explained that there would be a fee if I did not provide the NIE on the spot I would have understood.
If the consultant had answered my email and explained that I needed to attend the branch to upload the NIE then I would have done so.

As I have to close the account, I will never see that money again. Working for €9 an hour in Spain means I worked 3 hours for nothing. This could have been rectified if the consultant had just responded to my email saying that this needed to be shown in person.

In comparison. With Santander, it was the first account I opened upon arrival on the 4th of January. Then I provided my NIE via email on the 17th which was then accepted by the consultant.

As an expat, if you don’t know something, you rely on the staff to provide you with correct information.
I am out €25 for nothing and not one of the four people have been able to explain to me the reason for the fee or an apology for the inconvenience. I look like an idiot to these people, when in fact, if someone had responded to me question correctly this review would not have been written.

It was great that every person spoke English to help me, it’s just a shame, not one person actually knows why I was charged the fee or how to reverse it.

I called them 19:55 because they made a mistake with my data, i wanted to change. The agent 19:59 just hang on me the phone. I understand they are working until 20:00 but if she say me okay we are closing please call us one another time, i understand. But like this for she is acting like she is trying to help one moment and after pput me down the phone unacceptable...

I would not recommend Imagin to anyone. Extremely poor customer service, overall poor customer experience and continuous issues encountered. Nightmare!

Awful service, super rude. Apparently caixa and imagin are not working together anymore. I cant transfer money outside spain all of a sudden. They are not willing to change my settings. I called imagin a couple of times, even 1 person hung op on me.

The Imagin App is the worst online banking app I have ever used. I also use Monzo and Revolut so I understand how a good banking app should be and Imagin is NOT it.

The "Help Bot" is literally just a useless robot on repeat with the same advice for anything and Customer Service is just as bad.

La Caixa are trying to be "trendy" and "up to date" by having this online app but they have no idea how to actually create something that is technologically advanced. You still need to go into your physical branch if you want to do anything remotely "complex" like change your phone number.

I've been trying to change my number for the last 3 weeks to access my online account. I currently live 4000km away and the only solution they have given me is to "pop-in" to the local branch...there is none. Even if I was stupid enough to think this is the only solution, I cannot even buy my flights back to Spain because I cannot authorise any online payments because I cannot access my account!!!!

If you want to use an online bank then go for the more established ones like Monzo, Revolut, or N26. Don't waste your time with this.

I gave the 1 star for the ok "on-hold" music you've made me spend about 2 hours listening to.

From signing up to performing simple tasks, this app is bare bones of what a banking app should be able to do. The sign up process was so buggy that to even find the right buttons to click and proceed was hard to do. Then after finally opening an account, I needed to get an official bank statement for documentation in Spain.... to realize the app can't even provide that. You have to go to a Caixa bank in person, which the app claims to say that you can perform all bank operations from the comfort of the app alone.

Got scammed by a digital company,only for 94 euros,but a bank is supposed to protect you,I will take the matter as high as it can go,Ivan at camposol branch thinks he is above the law and protected by a rubbish bank,no replys no assistance,I'm paying your wages and being treated like sh#t,get your act together,I feel that the bank are predudice towards the British people,not a problem,but just have my 35 thousand in cash because I don't feel safe with la caixa anymore

Almost three weeks trying to open an account with this bank. Customer service is none existent. They keep telling me to visit the Caixa Offices, and La Caixa said they have no relationship with them.

Very frustrating, and waste of time. Please stay away from this bank, to save yourself the stress!

What do you expect from anything connected to Caixabank, the most expensive, incompetent, greedy, vindictive bank known to man. I’ve never applied to Imagin but I’m not surprised by the dreadful reviews. With Caixabank, over the years they have: 1. cancelled a mortgage offer the day before a property signing; 2. refused a mortgage after satisfactory valuation, legal and financial checks after three months of assurances that all was well - and after committing to construction costs; 3. refusing to release a portion of a completed mortgage until forced by my legal action. In each case I was accepted without fuss by other banks. Don’t touch Caixabank, and obviously from the reviews here Imagin

Worst customer service I have ever experienced. I'm working in Spain and I am required to have a Spanish bank account to receive my salary. Because of the pandemic I'm currently residing in Switzerland and around two weeks ago my bank account has been blocked for "security reasons". The online customer service of Imagin bank as well as Caixa bank have both told me to contact the branch directly. I have called them repeatedly, but no one ever picks up the phone. The mailbox message instructs you to leave your name and phone number so they can call you back, I have left my information several times, in spanish and english. No one ever calls me back. I have the phone number and email address of the director of the bank and - surprise surprise - no one answers my emails, picks up the phone or calls me back.

Wouldn't recommend to anyone.

Imagin Bank is 100% without question the worst bank quite possibly in the entire world... I, like many others, worked in spain for two years prior to the pandemic. My employer created an Imagin Bank account for me to receive money in order to get paid. Due to the pandemic, I was forced to leave and return back to America with my money left in the Imagin bank account. In order to transfer the money that I desperately needed in order to survive this pandemic, they required me to "update my mobile phone number". This is impossible because for over one year now, Imagin bank has not answered 1 phone call, 1 email, and can only update mobile phone numbers physically in person. However, they are not accepting any appointments for me to fly across the world to try to update my mobile phone number so I can have access to my money. This bank as well as CaixaBank have offered 0 help over the last year and have been the most unprofessional business I have ever dealt with. To offer no solutions, help, or assistance during one of the worst times our world has ever seen is criminal. I highly suggest never using this bank. They have kept my money and have done absolutely nothing to help me. I have messaged them on every form of social media, I have called every possible phone number, and I have tried to contact every branch possible. Not 1 single solution!

I had several problems with the account, I couldn't receive a transfer from another bank, so I needed to open another account in another bank to receive it.

The worst experience I ever had with a bank after several very bad experiences with other Spanish banks... We had issues opening the account at the beginning because of the app but I waited.
When decided to leave Spain permanently after a few months and asked the help of the agents through WhatsApp to close the account they said that I could do it through the app, their help pages on their website direct you to the app to apply for the cancellation of the account which I did... After a week I didn't receive the confirmation email and contacted again, we reapplied and then I reapplied another 2 times until they told me to visit my local branch... BUT I LEFT SPAIN!!!! This is nonsense... I cannot close an account I don't want to have, I no longer live in Spain, we are in the middle of a pandemic and they are telling me to go to a branch when I am 4000km away from Spain!!!! Unbelievable treatment and zero customer service from them....! AVOID AT ALL COSTS as you will face major hassle with them.

they obligate you to open every consumer this account. if not they want to charge 240euro yearly. so Spain is one of the most big robber country.
even they not inform you , they just start take money from your account and when you ask for you less money. then they informe you. open imagin app account. and then you no pay again for account...go far way the spainish banks

Do not entrust your money to this bank.
If you are a foreigner they ask you to register with a NIE and then to verify your identity through passport to then give you an autnetication error message.

The customer service is non existent, they give automated responses only or stop answering if they cannot help you.

Although they claim to be endorsed by Caixa Bank the latter refuses to deal with any problem concerning Imagin.

I do not want to think what will happen if you have important sums with them.

It is a shame that this company is allowed to operate in this line of business, they lack the minimum standard requirements.

NO RECOMMENDED!!! Awful experience and customer service. I started the process Like a moth ago or so and everything went well until the verification of my DOB that was captured wrongly from my ID scanner. The system doesn’t allow you to modify the date, so I continued with my application. Then I informed to customer service through WhatsApp (I think is a machine) about the error. They mentioned that I should go in person to one of their offices. Anyway, as a result my application has been denied. So I contacted to CS on WhatsApp looking for advice and they told me to apply again. The issue is that they already have my details and didn’t allow me to amend anything. Therefore my second application has been also denied! The Customer service phone numbers don’t work, WhatsApp is a machine and don’t offer any helpful support.