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ilumiti Reviews 

603
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, professional, and genuinely invested in their needs. People appreciate the clear, understandable explanations and detailed advice provided, helping them make informed decisions without feeling pressured. The service is frequently described as excellent, with many consumers highlighting the helpful and approachable nature of the team. Reviewers often mention feeling comfortable and at ease during discussions, appreciating the personalized approach and the time taken to ensure options were fully understood, leading to a highly professional and efficient overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and detailed... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the advice I got from Ilumiti consultant Andy Johnston about my ill health retirement option. He analyzed all the information I gave him about my case, which was somewhat complex and a... See more

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more


Company details

  1. Financial Planner
  2. Financial Consultant

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

603 reviews

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5.0

All reviews

(603)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and clear advice.

Ben was very professional and gave excellent advice guided by our information. I would have no hesitation in recommending him for financial pension advice.

19 June 2023
Unprompted review
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Reply from ilumiti

Hi Dermot, thank you for taking the time to leave Ben a review, I'll pass this onto him. Dan

Rated 5 out of 5 stars

Professional and personal service…

Professional and personal service delivered in an informative and unbiased manner. Each pension option explained to me clearly and easy to understand. The adviser spent time asking about my personal situation, my future aspirations and my response to investment risks and used this information together with my pension details to recommend the best option. He also provided estimated calculations, based on current market conditions, on annuity options and other options citing the pros and cons if I chose to leave my final salary pension scheme. He was clearly very experienced and knowledgeable in his field and able to cut through the financial jargon and explain it in a simple way. I felt confident and reassured that having taking financial advice, I had made the right choice for me.

13 June 2023
Unprompted review
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Reply from ilumiti

Hi Kim, I'm thrilled to hear you had such a positive experience and thank you so much for leaving us a review.

Rated 5 out of 5 stars

Experience

Clear and easy people to talk too.

30 May 2023
Unprompted review
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Reply from ilumiti

Thank you for taking the time to leave a review Bryan!

Rated 5 out of 5 stars

Excellent service professional advice

Excellent service professional advice, all information given easy to understand and form a decision. Thanks to Jack for providing sound financial advice.

19 May 2023
Unprompted review
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Reply from ilumiti

Thank you for taking the time to leave a review for us!

Rated 5 out of 5 stars

...clearly new his subject matter...

Jack was friendly and clearly new his subject matter. The advice he gave has been extremely helpful in helping us to make an important decision in our pension planing.

23 May 2023
Unprompted review
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Reply from ilumiti

Hi Steve, thank you for your kind feedback.

Rated 5 out of 5 stars

The adviser was very thorough in his…

The adviser was very thorough in his explanation of my pension analysis and made the complex subject very simple to understand, providing me with detailed options moving forward on retirement.

22 March 2023
Unprompted review
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Reply from ilumiti

Thank you Mark!

Rated 5 out of 5 stars

Jack Saunders talked me through my…

Jack Saunders talked me through my current pension and options. He came across as experienced, knowledgeable and very helpful.

28 April 2023
Unprompted review
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Reply from ilumiti

Thank you for taking the time to review us Emma!

Rated 5 out of 5 stars

jack explained everything around my…

jack explained everything around my pension possibilities in enough detail and clarity for me to understand all my options

14 April 2023
Unprompted review
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Reply from ilumiti

Your review is much appreciated Graeme

Rated 5 out of 5 stars

Professional balanced advise

Jack had done his homework and had all of my information to hand, he answered all of the questions that I had in a clear straightforward way. Excellent.

13 April 2023
Unprompted review
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Reply from ilumiti

Hi Justin, that's great, I'll pass on your kind feedback to Jack

Rated 5 out of 5 stars

Great team with trusted advice

The team at Lemonade gave me straightforward and practical advice regarding my workplace pension. Jack Saunders was particularly knowledgeable and guided me through the recent changes to pensions legislation and the best way forward noting my individual circumstances.

4 April 2023
Unprompted review
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Reply from ilumiti

Hi Carl, thank you so much for leaving us a review.

Rated 5 out of 5 stars

I’d like to thank Steve Clarke for his…

I’d like to thank Steve Clarke for his brilliant advice and explaining the choices I can make with my pension he explains things in simple terms that are easy to understand and such a lovely person to deal with.
Chrissie

24 March 2023
Unprompted review
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Reply from ilumiti

Hi Christine, thank you for leaving us a review.

Rated 5 out of 5 stars

Great provider

Great quality, clear advice. Richard knows his stuff and made sure I was on the right path.

17 March 2023
Unprompted review
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Reply from ilumiti

Hi Chris, thank you for your review - I'll pass on your feedback to Richard.

Rated 5 out of 5 stars

My experience was extremely positive

My experience was extremely positive. They were absolutely brilliant at explaining my pension options and I have a much better understanding and clearer vision of what I need to achieve with my pensions going forward. Can’t recommend the service highly enough and I will be following the advice given. Thank you.

23 February 2023
Unprompted review
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Reply from ilumiti

Hi Lynnes, thank you for such a glowing review!

Rated 5 out of 5 stars

Helpful, knowledgeable, efficient.

Our Chartered Financial Planner has been knowledgeable, approachable and friendly. He has explained a difficult situation in a way which makes it understandable to us. Documentation and emails/correspondence have been handled quickly and efficiently.

14 March 2023
Unprompted review
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Reply from ilumiti

Hi Jean, I'm thrilled to hear you had such a positive experience and thank you for taking the time to write us a review

Rated 5 out of 5 stars

Jack was extremely helpful

Jack was really helpful, easy to understand and explained everything in simple terms.

6 January 2023
Unprompted review
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Reply from ilumiti

Hi Kate, thank you for leaving feedback for us, i'll pass on your comments to Jack.

Rated 5 out of 5 stars

I recently had a mtg and overview of my…

I recently had a mtg and overview of my pension and financial documents with Jack. He explained everything very clearly in a manner I could understand.
Nothing was too much trouble to explain and I wasn't blinded by financial jargon.
A really well spent hour of my day.

10 January 2023
Unprompted review

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