So happy with my purchase from I love parcels . I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic . I definitely recom... See more
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Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
Company replied
Great product, well made and as described. Very pleased. UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification o... See more
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New post box was quickly delivered Loved how strong it seems Colour just as expected everything perfect
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Company details
Written by the company
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Contact info
Basin Bridge Lane, CV13 6JJ, Nuneaton, United Kingdom
- 02476 993 079
- hello@iloveparcels.com
- iloveparcels.com
4.2
Great
226 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent product exactly what we wanted
We ordered the Fulham Personalised Medium Wall Mountable Parcel Box in Black. Excellent product exactly what we wanted.
9 January 2026
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for your fantastic feedback — we’re so pleased to hear the Fulham Personalised Medium Parcel Box was exactly what you were looking for.
It’s great to know it’s met your expectations, and we really appreciate you taking the time to share your experience.
If you ever need anything else in the future, we’re always here to help.
The I Love Parcels Team
Engineered for elegance. Built for life.
Haven’t yet attached it to the wall !! but…
Haven’t yet attached it to the wall but just loving our postbox 😃 So smart. We wanted something with clean lines and modern, it’s beautiful, couldn’t be happier 👍
25 January 2026
Unprompted review
Reply from I Love Parcels
Hi,
Thank you so much — we’re thrilled to hear you’re loving your postbox already.
Clean lines and a modern finish are exactly what we design for, so it’s wonderful to know it’s hit the mark for you. We hope installation goes smoothly, and that you enjoy it for many years to come.
If you need anything at all once it’s up on the wall, just let us know.
The I Love Parcels Team
Engineered for elegance. Built for life.
Awful company
Awful company, bought a post/parcel box and I Love Parcels sent us the wrong keys so we can't open the lock. Got in touch with Tracey from customer services who suggest we buy some new keys. Avoid this company at all costs.
12 January 2026
Unprompted review
Reply from I Love Parcels
Hi,
We’re sorry this situation was frustrating.
When you contacted us regarding the keys, we reviewed the lock code provided. The code supplied did not match the lock system used on our products, which suggested there may have been some confusion with the keys in question.
We attempted to contact you by phone on two occasions and also emailed several times to try and resolve this and understand the situation fully, but unfortunately we didn’t receive a response.
We are always committed to resolving genuine issues and would never knowingly leave a customer unable to access their parcel box. If you would still like assistance, please contact us directly at hi@iloveparcels.com or on 02476 993079 and we will be very happy to help.
Really poor labelling
Was initially excited after finding through Google search. Took a lot.of time for the parcel box to arrive and when it dis the labelling was not aligned and it seems that I am being blamed for this as they 'would just never send a product with the lable misaligned'. Despite multiple emails the company refuse to correct this or refund the cost of the label. The only resolution they have suggested that I re-order and they will send it but I cove the postage. There is also no formal complaints process as it is a 'small company'. I paid £200 and the box looks cheap and ugly due to the label.
6 January 2026
Unprompted review
Reply from I Love Parcels
Hi,
We’re sorry to hear you’re disappointed with your order.
Your parcel box was ordered on 22nd December at 1:48pm. At that time, our website clearly displayed our Christmas closure dates, with dispatch resuming on 2nd January. Your order was shipped on 2nd January in line with the stated timeframe shown at checkout.
Regarding the personalised decal, this is supplied separately and is designed to be self-applied so customers can position it exactly as they prefer. We provide written application instructions with the order, include guidance on our website, and link to these instructions in our emails. We are also always available by phone or email if any assistance is needed during application.
As the decal is customer-applied, alignment is determined at the time of fitting. When you contacted us, we offered to produce a replacement decal as a goodwill gesture, asking only that the postage be covered, as we felt this was a fair resolution.
We take pride in the quality and finish of our parcel boxes and would never knowingly send a product that does not meet our standards. We’re sorry if any of our communication felt unsatisfactory.
If you would still like us to review this with you, please contact us directly and we’ll be happy to assist.
Excellent product
Very fast delivery and a very well made parcel box. Pebble is a gorgeous colour.
17 December 2025
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for your lovely feedback — we’re so pleased you’re happy with your parcel box.
Pebble is a beautiful choice, and it’s great to hear you were impressed with both the build quality and delivery speed.
We really appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Avoid - Lasts less than 6 months (unless I just had a faulty one; but can’t get in touch with customer services to find out)
Update
The company called me today (after a very roundabout way of me eventually finding a way to contact them
Via Amazon rather than their own website). Communication was then great and instant response to replace faulty combination lock with a key lock. It seems the company had some issue with their email correspondence getting blocked when using their online form, leaving customers to get frustrated unable to contact them. Hopefully once sorted it’ll be better!
Original post
As mentioned by another reviewer, for the first few months the parcel box seemed great. However, the combination lock has deteriorated so badly that it is now impossible to open, rendering an extremely expensive box useless (we’ve only had it since may). We can no longer access all our mail so have to keep the gate constantly open for deliveries- quite a big issue for us. My problem is that I have been trying in vain for a week now to get a response from customer services. They do not answer the phone and haven’t responded or acknowledged the online form I completed (their stated preferred method of communication). Very frustrating. Here’s hoping they get back to me soon before I have start down the customer rights route for selling product unfit for purpose…..
10 December 2025
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for updating your review — we really appreciate that.
We’re sorry again for the initial frustration caused by the communication issue. As you mentioned, we identified a problem with messages submitted via our online form not reaching us, which has since been resolved.
We’re pleased we were able to arrange a replacement lock promptly and get everything sorted for you.
If you need anything further in the future, please don’t hesitate to contact us directly — we’re always happy to help.
The I Love Parcels Team
Engineered for elegance. Built for life.
I Was initially impressed with the…
I Was initially impressed with the parcel box but after 3 months the combination lock was getting harder and harder to open. When I messaged the company they sent me a link to purchase another lock for £15 after I purchased the box for £285 I would have expected more. The company has been in touch since I wrote this review saying they miss read my email and when they later reread it and then offered a replacement lock. They said they were not aware of the review. However when I accepted the replacement they asked if I would consider taking the review down or amending it. So I have given another star but still question the customer service.
6 December 2025
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for updating your review, we appreciate that.
We’re sorry for the initial confusion regarding your email. When we reviewed it again, we realised the issue related to the combination lock becoming difficult to operate and we immediately offered a replacement under warranty.
Our parcel boxes are supplied with a 12-month functional warranty on components such as locks, and if a fault develops within that period, we replace the part.
Once the replacement had been arranged, we asked whether you would consider updating your review to reflect that the matter had been resolved. This was not intended as pressure, simply an opportunity for the outcome to be reflected publicly.
We’re pleased the situation was resolved and appreciate your feedback.
Reply from I Love Parcels
Hi,
That’s brilliant to hear — thank you.
We’re really glad the letterbox was straightforward to install and that it’s exactly what you were looking for. It’s always great to know our products are making life that little bit easier.
Thanks again for taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Will make the wall look perfect 👍
Exactly what I need , sturdy , perfect 👌
25 November 2025
Unprompted review
Reply from I Love Parcels
Hi,
Love this — thank you!
We’re so pleased it’s exactly what you needed and that you’re happy with the build quality. It sounds like it’s going to finish the wall off perfectly.
We really appreciate you taking the time to update your review.
The I Love Parcels Team
Engineered for elegance. Built for life.
First class company
First class company. Informative and friendly. Great product and dealt with a minor issue with speed and without fuss. I would highly recommend.
9 September 2025
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for such a thoughtful review — it really means a lot.
We’re especially pleased to hear that the minor issue was handled quickly and smoothly. Things don’t always go perfectly, but putting them right promptly and without fuss is exactly how we believe it should be done.
It’s great to know you’re happy with both the service and the product.
We truly appreciate the recommendation.
The I Love Parcels Team
Engineered for elegance. Built for life.
DO NOT BUY FROM THEM!
DO NOT BUY FROM THEM! It’s A SCAM fraudulent company, selling faulty parcel boxes that aren’t secure then refuse to refund claiming it’s been damaged in transit.
The parcel box I ordered was not secure, anyone could put their arm down and pull the parcels out, yet when I contacted the company to explain their item isn’t fit for purpose, they insisted that I pay returns costs. Only to then claim it was damaged in transit - despite the proof of delivery showing packaging in perfect condition.
Fortunately my credit card company refunded as I had enough proof the parcel box sent out wasn’t secure - therefore not fit for purpose.
🚨 They even reported this review in a bid to control the narrative!! 🚨
I WOULD NOT RECOMMEND EVEN MY WORST ENEMY TO BUY FROM THIS SCAM COMPANY.
29 July 2025
Unprompted review
Reply from I Love Parcels
Hi,
We strongly reject the allegation that we are a scam or fraudulent company.
The parcel box was returned to us and arrived significantly damaged during return transit. We hold photographic evidence of its condition upon arrival. Responsibility for ensuring goods are safely packaged and insured when returning them rests with the sender.
We advised that a claim should be made with the courier used for the return, as the damage did not occur prior to dispatch from us.
A chargeback was subsequently processed by your card provider. A chargeback decision is not a determination that a product was “unfit for purpose”, but part of a card provider’s dispute process.
We report reviews to Trustpilot only where they contain serious allegations of criminal conduct. Protecting our business from defamatory claims is not an attempt to “control a narrative”, but standard practice.
We are a legitimate UK business with published policies, warranties and full contact details. We consider this matter closed.
The I Love Parcels Team
Engineered for elegance. Built for life.
Recommend this company
Very pleased with our parcel box, which is substantial and has been sitting outside for two winters and none the worse for wear. It isn’t clunky, everything works smoothly as it should.
I later ordered a house name transfer, this has gone on very easily, is clear, looks good.
Highly recommend this company.
24 May 2025
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for such a detailed review — it’s fantastic to hear how well your parcel box has held up over two winters.
We design our boxes to cope with the British weather, so it’s great to know yours is still looking and working exactly as it should. And we’re really pleased the house name transfer went on smoothly and finished it off nicely.
Thank you again for the recommendation — it genuinely means a lot.
The I Love Parcels Team
Engineered for elegance. Built for life.
NON STICKY STICKERS
I ordered a house name sticker and no junk mail sticker for my parcel box. Sadly the stickers do not stay stuck on so I find myself in a sticky non-sticky situation. I keep having to smooth them down every 2 days which is not what I was expecting to have to do. I contacted the company but did not get a reply. I asked for a refund or replacements as the stickers are not fit for purpose.
17 April 2025
Unprompted review
Reply from I Love Parcels
Hi,
We’re sorry to hear you’ve had difficulty with the decals.
The vinyl we use is commercial-grade exterior vinyl, the same material used across our products, and when applied correctly it adheres securely without lifting. For best results, decals must be applied to a clean, dry surface at an appropriate temperature, as applying to a cold surface can affect adhesion. Full application guidance is provided with the order, on our website, and linked within our emails.
We checked our inbox and couldn't locate a message from you, so it’s possible it didn’t reach us. Please do contact us again at hi@iloveparcels.com and we’ll look into this promptly.
We’re always happy to review any concerns and provide replacements or advice where appropriate.
Great Service and great product
Great Service and great product. Delivery was quick and easy. Orginaised a day. The driver helped with the delivery. We ordered the largest Box. Not heavy just awkward. The box was easy to install and set the lock. I would advise buying a sign. Although it has parcels etc.. written on it Amazon still don’t understand so we will be buying a sign for the front door ‘Parcels in Parcel Box’ etc.. They have to walk past it !
28 March 2025
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for such a detailed review — we really appreciate it.
We’re pleased delivery went smoothly and that installation and setting the lock were straightforward. The larger boxes are definitely a bit awkward to manoeuvre, so it’s great to hear it was installed without issue.
And yes… sometimes even when it’s clearly labelled, delivery drivers still need a little nudge! A small sign on the door can certainly help reinforce the message.
Thanks again for the recommendation — it means a lot.
The I Love Parcels Team
Engineered for elegance. Built for life.
ZERO CUSTOMER SERVICE
I bought a Manilla letterbox from i love parcels on 17th December 2024. The door hinges were faulty when i opened the box on 21st December. They had shut for christmas so i filled in the online form. After christmas i returned the faulty postbox and again filled in the online form. Rung on countless occasions and have had no refund or heard nothing from the company. Customer service sucks - DO NOT USE THIS COMPANY
9 March 2025
Unprompted review
Reply from I Love Parcels
Hi,
We’re very concerned to read this, as we cannot locate any record of an unresolved return or outstanding refund relating to a Manilla letterbox from December 2024.
We take faulty items seriously and would not leave a return unprocessed without communication.
It’s possible there has been a breakdown in correspondence or that the return was not received, so please contact us directly at hi@iloveparcels.com with your order number and any return tracking details. We will investigate this immediately.
We are committed to resolving genuine issues quickly and fairly.
The I Love Parcels Team
Engineered for elegance. Built for life.
Product great, customer service: none
First, the parcel box I bought from this company is very good. Fitting a heavy box to a wall is never going to be easy but the pre-drilled holes made it as painless as it could have been. I used anchor bolts rather than the supplied fixings for additional strength but the supplied fixings would have worked on hard masonry. The box is a really useful thing to have in this era of online ordering.
However customer service was non-existent. I had intended delivery to a different location from the billing location but when the order was confirmed both addresses were shown as the billing address. This might have been my error so I do not hold them responsible for that. I tried calling Ilove parcels to get this changed but they did not answer the telephone. The message reccommended using the web form so I did that. There was never any reply at all. I received a courier notification of delivery to the billing address on a day when i would not be in. I completed the courier's form to change delivery date. This was ignored by the courier who then proceeded to delivery on the original date. Fortunately I was able to speak to the driver via doorbell camera and make an arrangement for a safe place to leave it. I subsequently had to take the box 120 miles by car to the intended destination. So although the product was good there was simply no customer service at all.
21 February 2025
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for taking the time to leave such detailed feedback. We’re genuinely pleased to hear you’re happy with the parcel box itself and that installation went smoothly.
We’re sorry to read about the difficulty you experienced trying to amend the delivery address. If the delivery and billing addresses are entered the same at checkout, we’re unfortunately unable to amend this once the order has been processed without direct contact. That said, you absolutely should have received a response to your enquiry.
There was a period where messages submitted via our web form were not reaching us due to a technical issue, which has since been resolved. We understand how frustrating that would have been, particularly given the distance you then had to travel.
We appreciate your balanced comments and take feedback like this seriously.
The I Love Parcels Team
Engineered for elegance. Built for life.
Reply from I Love Parcels
Hi,
That’s wonderful to read — thank you.
We’re delighted you’re pleased with both the product and the service. That combination is exactly what we strive for.
We truly appreciate you taking a moment to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Good product but let down by poor customer service
Good product let down by poor customer service. Want to order personalisation decal sticker for box but communication from the company stopped, and phone never answered. Very frustrating.
29 October 2024
Reply from I Love Parcels
Hi,
Thank you for your honest feedback. We’re pleased to hear you’re happy with the parcel box itself, but sorry that your experience trying to order a personalised decal was frustrating.
You should absolutely have received a response. We did experience a technical issue for a period where messages submitted via our online form were not reaching us, which may explain the lack of communication. That issue has since been resolved.
If you would still like to order a personalised decal, please contact us directly at hi@iloveparcels.com and we’ll ensure it’s handled promptly.
We appreciate you taking the time to leave feedback and apologise again for the inconvenience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Fast delivery
30 October 2024
Reply from I Love Parcels
Hi,
Thank you — we’re really pleased your order arrived quickly.
We work hard to get everything dispatched promptly, so it’s great to hear it reached you without delay.
We appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
Milan Letterbox - not secure
Bought a Milan Letterbox this year - service and delivery is fine but the box is not secure. It is quite easy to slide a hand in the top and extract the mail. Renders the lock pretty redundant. Also the newspaper holder is not quite large enough to keep the paper dry. Just buying a different one now.
6 November 2024
Unprompted review
Reply from I Love Parcels
Hi,
Thank you for your feedback. We’re pleased delivery and service were satisfactory, but sorry to hear the Milan hasn’t met your expectations.
The Milan is designed with a larger mail aperture so it can accept bulkier items, and the opening dimensions are shown on the product page to help customers assess suitability. As with many larger-capacity letterboxes, there is a balance between accepting bigger items and restricting access through the slot.
It should not be possible to easily remove contents once they have dropped fully inside, so if you’ve found that to be the case we would genuinely welcome further detail. Please feel free to contact us at hi@iloveparcels.com and we’ll review this properly.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
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