ilMarchesato Reviews 1,193

Reply from ilMarchesato

Apr 10, 2026

Dear Customer,

Thank you for taking the time to share your feedback, and we are truly sorry to hear that your umbrella arrived with a damaged gold component.

At Il Marchesato, every piece is carefully handcrafted and thoroughly checked before shipment, so it is very important for us to resolve situations like this with the utmost care and attention.

All our shipments are fully insured. Should the package have been impacted during transit, we will of course take full responsibility and ensure a prompt solution. We kindly invite you to contact us at info@ilmarchesato.com
, sending us a few photos of both the external packaging and the product. This will allow us to proceed quickly with a replacement.

Your satisfaction is extremely important to us, and we will personally follow your case to ensure everything is resolved in the best possible way.

Warm regards,
Customer Service
Il Marchesato

Reply from ilMarchesato

Mar 17, 2026

Dear Kenneth,

We are sorry to read your 3-star review and to hear that the product did not fully meet your expectations.

We would like to clarify that the length of the product is always clearly specified in the description of each item on our website, and the piece you received corresponds exactly to those indicated measurements.

Regarding the chain, it is not a low-quality component: it is a fully welded chain, designed to ensure strength and durability, and finished with 24k gold plating.

Should you wish to proceed with a replacement or any modification, please feel free to contact us directly and we will be glad to assist you.

We remain at your disposal.

Kind regards,
Il Marchesato

Reply from ilMarchesato

Mar 13, 2026

Dear Customer,

Thank you for your review. We are pleased to hear that you found the umbrella beautiful.

We would however like to clarify the point regarding the $80+ charge mentioned in your review. This amount was not related to shipping. The transportation from our workshop in Italy to the United States was fully covered by us.

The amount requested by DHL refers to import duties and taxes applied by the United States government on goods entering the country. As indicated in the payment receipt issued by DHL, these are customs duties, collected by the courier on behalf of U.S. customs authorities.

This information is clearly stated in our Delivery Rates Policy and is also specified during the checkout process, where it is explained that international orders may be subject to local import duties and taxes depending on the destination country.

While these charges may not be pleasant, they are government-imposed taxes and therefore completely outside of our control, which means they cannot be included in the product price.

Thank you again for your feedback and for choosing our craftsmanship.

ilMarchesato

Reply from ilMarchesato

Mar 10, 2026

We are sorry to see a rating based on customs duties applied in the destination country, rather than on the umbrella itself or the service provided by our company.

The amount mentioned refers to import duties requested by customs authorities when the parcel enters the country. These charges are not set by us and are collected by the courier on behalf of local customs.

As indicated in our Delivery Rates Policy, international shipments may be subject to duties or local taxes depending on the destination country:
https://www.ilmarchesato.com/pages/delivery-rates

For clarity, we cover the shipping costs from Italy for orders over €239, while customs duties are determined exclusively by the destination country’s regulations and remain outside our control.

ilMarchesato

Reply from ilMarchesato

Mar 7, 2026

Thank you for your comment.

However, we would like to clarify that your review is not based on a direct experience with our company or our products, as you explicitly mention that you decided not to place an order.

For many years Il Marchesato has proudly handcrafted umbrellas in Italy and served customers all over the world, receiving thousands of positive reviews from clients who appreciate the quality, craftsmanship, and service behind our products.

We would also like to correct an important misunderstanding mentioned in your comment. We do not replace refunds with gift certificates. When a return is eligible under our policies and international consumer regulations, the refund is issued directly to the original payment method.

The only items that cannot be refunded are gift cards and personalized items, which is a standard international policy clearly stated in our terms and commonly applied in e-commerce.

For this reason, we believe it is important that reviews reflect real purchasing experiences, so that other customers can rely on accurate information when making their decisions.

ilMarchesato