ilMarchesato Reviews 1,193

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the outstanding craftsmanship and high-quality materials. Many people highlight the unique and eye-catching designs, often receiving compliments and inquiries about their purchases. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in perfect condition. Reviewers also appreciate the excellent service, including personalized touches like monograms and prompt resolution of issues. However, some customers expressed dissatisfaction with the price, particularly due to unexpected additional costs such as customs charges and tariffs upon delivery. A few people also reported receiving damaged products or incorrect items, though some noted that the company promptly resolved these issues. There were also isolated comments about certain parts of products feeling less luxurious than expected, such as plastic components on an expensive item.

What people talk about most

Product

People report positive experiences with product. Many customers praise the exceptional quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the exquisite design, craftsmanship,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick and excellent... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report unexpected additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering umbrellas and canopies from them for years, simply because they're so unique and eye-catching. People always ask me where I bought my umbrella or canopy. They say it's beautifully d... See more

Rated 5 out of 5 stars

I am an avid walking sticks/canes collector (and user). Over the years I bought many sticks/canes from USA, Ukraine, Ireland China, Taiwan, France and Italy. Without hesitation, I can say that ilMa... See more

Rated 5 out of 5 stars

What incredible products this company makes! I’ve ordered several umbrellas for myself and as gifts, all very well received. I’ve also ordered two shoe horns. Again, beautiful. I highly recommend them... See more

Rated 5 out of 5 stars

I ordered a beautiful parasol/umbrella just under 2 weeks ago to Australia. I added embroidery of my initials. I received the carefully packaged umbrella today. This was a very fast delivery time. The... See more


Company details

  1. Notions Store
  2. Handicraft

About ilMarchesato

Written by the company

Il Marchesato

Il Marchesato is a family Company founded in 1978 in Saluzzo, a tiny town in the North West of Italy, not far from Turin.

Il Marchesato

The name is after the old name of the area, and it means “The land of the Marquis”, a common way in the ancient times to define places according to the nobles in charge. From the beginning Il Marchesato makes hand made luxury umbreallas, walking sticks and shoehorns with a vast array of high quality materials.

Il Marchesato

Every single piece is mounted by hand, precious textiles cut by hand, sticks and handles are worked by the family members and porcelain handles painted by local artists working with the Company since longtime. Even the top notches and runners of the umbrellas are mounted and tested internally one by one.













Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy

Great product, just click what you want and a few days later. It's at your residence. That's easy!!

17 December 2025
Rated 5 out of 5 stars

A Proper Umbrella, Made Properly

This is a superbly made umbrella—solid, balanced, and clearly crafted with intention. The materials are excellent, the construction precise, and every detail feels considered rather than decorative.
It opens smoothly, feels substantial in the hand, and carries the quiet confidence of something made to last. This is not a disposable accessory but a functional object executed with tradition and care.
From ordering to delivery, the experience was seamless. il Marchesato delivers craftsmanship you can feel immediately. Highly recommended.

11 December 2025
Rated 2 out of 5 stars

Low quality product

Low quality product, sold at extreme high price. This was basically a toy, with no real beauty

8 December 2025
ilMarchesato logo

Reply from ilMarchesato

Thank you for taking the time to share your feedback.

We are truly sorry to read that the product did not meet your personal taste. However, we would like to clarify that the item you purchased is not a mass-produced accessory, but a fully handcrafted piece made in Italy, finished with real gold plating, hand-applied enamel and Swarovski crystals, using traditional artisanal techniques.

Each of our creations is produced individually and is the result of hours of manual workmanship, which is precisely what defines both its value and its price positioning.

Of course, personal taste can vary — and we fully respect that not every style may resonate with everyone. That said, describing a handcrafted, precious and gold-plated item as a “toy” does not reflect the actual nature, materials, or production of the piece.

We always remain available to assist our clients before and after purchase to ensure that every choice truly matches their expectations.

Best regards,
Il Marchesato

Rated 5 out of 5 stars

Great

The product exceeded my expectations, it looks much better in real life

3 December 2025
Rated 2 out of 5 stars

Didn’t onclude import fees and quality…

Didn’t onclude import fees and quality wasn’t top

26 November 2025
ilMarchesato logo

Reply from ilMarchesato

Ecco una risposta perfetta per Trustpilot: elegante, ferma, corretta e “brand-safe”:

---

Dear Customer,

thank you for taking the time to share your feedback.

Regarding import duties, we would like to clarify that these fees are **not charged by us**, but are imposed by local customs authorities and **depend entirely on the destination country**. For this reason, they cannot be calculated in advance and are clearly mentioned both in our **Delivery Rates policy** and during checkout. We are sorry if this came as a surprise.

Shipping itself is **completely free of charge** from our workshop in Italy.

Concerning the quality of the product, the items you purchased are among our **best sellers** and have received a large number of very positive reviews for their craftsmanship and finishing. That said, we truly care about our clients’ satisfaction.

If you feel that the product did not meet your expectations, we would be very grateful if you could contact us directly at **[info@ilmarchesato.com](mailto:info@ilmarchesato.com)**, specifying exactly which aspects you were not satisfied with. We will be happy to carefully review your case and work together to find the best possible solution.

We also kindly ask whether your two-star rating is mainly related to the import duties rather than to the quality of the product itself, so that we can better understand your experience.

Kind regards,
Il Marchesato

Rated 5 out of 5 stars

Bring sunshine on a rainy day.

Very fast service. Especially since it’s been shipped from Europe.
One of a kind product. I have not seen them on the street other than the ones my wife has. They always get a lot of attention. Women always approach to ask where she got it.

22 November 2025

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