IKEA Reviews 205

I bought a 2 seater coach on 26/8/22 order No 13644168826. Deliver date 30/8 and assembly 31/8. Coach was delivered assembly team never arrived. After untold calls to complain and promises that I would be contacted nothing happened only promises. Today I eventually called them again and asked them to give me a date which is now Tuesday 6th total 7 days not including weekends (including weekends I’m without a coach 10days). I am now in anticipation will the assembly team come on the 9th.

Under these circumstances I think I should be refunded for the cost of the assembly or a credit for further purchases at IKEA.

NIKI ARISTEIDOU

PS. Happy to say that all my moaning and groaning paid off they called me and said they could come today. They arrived at 2:00pm and they were out by 2:10 took them exactly 10 minutes. So alls well😃

I have purchased the item from IKEA Athens Airport and ordered a delivery since it was a bulky item, paid for the delivery on a specific day. Needless to say, I have not received my order on the date that I paid for. Further, transport company stated that I have refused to accept my order when I was called (???!!!) and now my order is missing (neither the IKEA branch nor the transportation company can locate my order) and IKEA refuses to provide the refund. Will proceed with the court claim for fraud :(

I want to place an order to Chania shop, but I can't ! I am in Rethymno, at 65 km from the shop. Why I have to go to the shop for an order and loose time, money and a half day, instead of making this order on-line ! But the shop isn't available on the list. They have no space for orders. But if I go there, they have! How is possible? They don't want to do their work ,because the deposit is empty ! But they don't want to work ! Is more easier this way ! The client........doesn't matter !

Item arrived completely broken. They sent a replacement but won't pick up the old item, meaning I have to pay for a bulky waste collection which costs £30, even though it's completely their fault not mine.

Had an issue with giftcard.

I rated 1/5 before due to that.
But they resolved the issue in 2 days and gave me discount on the item that couldn't buy the day my giftcard wasnt working.

scammers they get money then pretend they deivered the furniture but i got nothing now its a tedious figt to get refunded so horrible experience

There is room for improvement, especially support after sales

Wish I had looked here before I ordered from Ikea.gr
Broken item arrived. After 3 weeks I still not have my furniture. Costumer service hopeless. Messenger as well and the phone option doesn’t work because of the answer machine..😞😞

IKEA is a company that sold cheap furniture with good design but this is not the case anymore. You can find similar quality items in Greek e-shops for way cheaper prices. So IKEA is not cheap anymore.

IKEA on the other hand does nave an excellent after sales support. I have a couch which is more that 10 years old, discontinued. When I had an issue they repaired the couch for free. I was really surprised.

As of 2/2/2022 prices on all product categories (almost all anyway) have increased by at least 26% and on some occasions even more than 60%. More specifically yesterday 1/2/2022 I tried to purchase some Ivar items but couldn't go through with the purchase due to internet issues at home. I tried to complete the order today and realized that the 226mm by 50mm poll (874.894.09) has increased by 67%. This is unprecedented. Similar situation on most Ikea items.
Funny story is that when I called and asked if that was a mistake, the justification was due to covid, as if the prices will be decreased once the crises is over. Another funny story is that although all items in IKEA have seen a significant increase in price, items with high sale rate have been increased dramatically.

I bought from the Kiffsia store online on IKEA.gr slow delivery and delayed delivery on 3 out of 3 deliveries, took almost 14 days to bring something from within Athens, if you have a car, go and pick it up your self much better.

When it comes to the physical store, I love it, and I give 3 because the user-friendlyness of the website is among the best in Greece, easy to search, save items for later, see availability, where to find, and it is a nice for me to be able to choose English instead of Greek

The staff in the store is polite but online is useless.

IKEA has been my favourite since I iived in Dubai for 13 years . I bought a magnolia color bed with thick mattress in 2007 but had to leave it sadly when I left Dubai . I just enjoyed shopping in there as price range are something that I can afford plus variety of choices too in furniture. Now I have moved to Uk and still shopping their products. My husband ordered dining chairs and they are so cool. Their cute portable laundry basket are my favourite too . And since I am not a fan of the gardening , their beautiful artificial plants make our home keep very much greenery and alive . My husband loves their orchids plants . I just wish they could make customised furniture as I want to design and color my own to fit in my home as I wish .

placed an order for two mattresses with the Chania branch of IKEA (at a cost of Euros1400) Delivery was arranged for a specific day (11/11) but the delivery driver/truck didn't turn up, when I phoned IKEA eventually got a series of excuses and incorrect statements namely a total inability to inform me as to when the delivery would take place and why the scheduled one did not take place. Totally unacceptable delivery service (from an IKEA sub-contract delivery company)

I can only reiterate what everyone else says. Very, very poor customer service. I have used IKEA in UK several times without incidence but having had a delivery postponed and made several telephone calls, I will not use them again. I'm still waiting for my goods although I have received a text that they are delivering them.

15 days from a cancelled order . No goods , no money back , nobody at the customer service. The worst commercial experience in my life . Thank you IKEA GREECE...

Their e-shop doesn't even deserve a star. Their customer service is non-existent. Avoid at all costs!

Compare to many many small businesses that have e-shop in Greece, such a shark as Ikea simply loose its position. The shopping online is a dissapointment. Even their smaller competitor (Jysk) is doing better. The waiting time is way too long for a small country! The tracking of package is like we live in a 16th century. And the support of Ikea can't even provide with the correct contact number of their courier company. I know they don't give a "f" of our opinions here but I want other customers to be informed. Thanks.

Very bad company. After the buying they don't even care about the product that they have sell, even though it is broken or else. Also they copperate with the worst delivery company here in Greece...