IKEA Reviews 205

Ordered something online on the 5th of September 2023. Cancelled the next day saying that I will be fully refunded within 10 days. It's been two months, no refund yet despite multiple phone calls. No apologies whatsoever. Should you want to have a really bad experience buying furniture for your home, choose IKEA Greece!

Avoid shopping in IKEA.gr - e-shop- at any cost.
1st: the order was delayed by a week, without properly informing the customer about it.
2nd: 2-3 different people call you to arrange a 4-hour range for the delivery time - they are not aligned even though they work for the same delivery company. At the delivery day itself they end up delivering the time that suits them best, even if you have stated a different time range. So the expectation is for you to stay at home the whole day and just to wait for the driver to call you. It's like waiting for the Queen of England to pay you a visit....ridiculous.
3rd: Reclamation is a mess - the work is fully on the customer to execute all the steps needed for the reclamation. The whole process is not customer friendly.

In Overall: The customer service is really really bad (on both sides though: IKEA e-shop and on the delivery company cooperating with the e-shop).

I have lived in many different countries in Europe and used IKEA every time. I have never ever experienced what I've experienced with IKEA Greece. It's really a shame, especially as I always valued IKEA a lot.

I so wish I had read this before ordering online with Ikea. What a bunch of cowboys. I receive a message telling me my delivery will come between 11 and 3pm, so i left work, drove 30mins home and waited...and waited...nothing. Oh, and this is the SECOND time it has happened with them. Totally rubbish. If you order online, try to arrange your own delivery somehow, it's so not worth the stress with IKEA's gypsy recruited delivery team.

I shop online a lot, and I usually receive orders the next day. With ikea.gr, so far It has been two weeks since my order, and there is still nothing.

I opened a dispute with PayPal, who refunded the money back to me immediately. I will be happy to support the many local businesses that actually appreciate their customers. Thank you, PayPal!

IKEA customer service is rude and they don't know their job well at all. my order was almost 3 weeks away and it didn't arrive. after 4 phone calls every 2 days they always said they will call you back and they NEVER did. in the answers they said "we don't know" I asked for cancellation and they didn't do it. when I asked when it's canceled when I'll get my money back they still didn't know.
then I went to the physical Ikea store. there they tried to serve me better but again they couldn't do much!we finally managed to find the shipping code, I went to the courier company that had given it to me. I received it from the same courier company that I had paid for the transport, but they never brought it to me!!!!!So i paid for shipping that i didn't receive,i lost my time,i spend gaz and many calls for nothing!they didn't even apologize for the inconvenience they caused me.
!!do not buy from the eshop!! you will never receive it. you will get on your nerves. they will make fun of you on the phone.
That is my experience with ikea eshop Greece.

Worst service, liar - no body cares. The order has been placed 3 weeks ago. No delivery. Call servetal times, no one cared or even bothered to call back.
Canceled it today. Last year it took them over 6 months to send my money back. This time I’ll sue them if I don’t get my money back as soon as in immediately.

Please please please never buy a mattress from IKEA, Our mattress is just 8 months old and it is dreadful, no longer flat, in fact it undulates like the waves on the sea, going up and down like a range of mountains and its getting worse, the surface is just a mass of bobbles despite have a good mattress protector on it. I rang the eshop here and was promised a call back...that never happened....managed to track down the email for the CEO and was promised some sort of response but yet again that didn't happen. They even went so far as to email to say my contact phone number was incorrect so they could not contact me.....that would be the same number they used to arrange delivery. Absolutely no customer service or after care.

I ordered from ikea.gr on 22nd April 2023 with an estimated delivery in 9 working days. After contacting Customer Support many times, they eventually told me that the transport company had "not been able to contact me", like in other reviews I see here. Only in my case, they went as far as giving me an invalid phone number, in order to contact their transport - by name Giannis - by myself.
I eventually cancelled the order on 7th June 2023. I was told that they need to receive the goods from the transport company first, before they can process the refund. In response, I requested that they give me notice of the expected refund date within 14 days. There has been no response ever since. Even though the company has confirmed the cancellation by email, the status of my order is still "ready to be dispatched" in their order tracking system - instead of "cancelled".
I suspect this is an elaborate case of fraud, committed by employees/ contractors of the company who have found a way to exploit a vulnerability in the company's IT and processes.
The question is, how can I take legal action to get my refund and what is the best organisation in Greece to handle this kind of fraud case.

This is one of the worst delivery/customer service experience I have ever had - particularly for a developed country like Greece.

I've been traveling for work and decided to order a pretty large and costly set of items from IKEA online to have them delivered while I was away (and my mum would reception them).

Since then, I was given twice delivery dates but with no time (despite the text message mentioning that I'll be notified the same day about the four hour time slot), and twice no one showed up or dared contacted me to tell me about the delay - leaving my old mother waiting all day for the delivery company to come.

I called IKEA customer service dozens of times to explain to them that my Greek # could not receive calls and gave alternative options to contact me (including asking them to send simply an email) or give them my mother's phone number - though nothing was ever taken into consideration or ''forgotten to be added to my file''.
When repeatedly asking whether I could be sure that the delivery company that IKEA outsourced was contacted they said they did not know, everything was going through their ''system'', and could not directly contact the delivery company or give me their contact details for me to follow up with them.

IKEA online service sent me an email to tell me they will contact the delivery company - yet NEVER followed up with me nor did they reply to my emails.

The only way to contact IKEA is via phone calls, nothing else, and the service I got at all times is that my issue is not being followed up, I'm not being contacted nor updated about the status of my delivery and pieces of information I have repeatedly provided have kept on being ''forgotten'' by IKEA staff - one after the other since I have to reach to a completely new person each time.

This is by far the worst experience I have had in years especially in a EU country and for such a large company that IKEA is.

I will be canceling my order, but I'm worried that my cancelation will be dealt with in the same way and that I'll end up never being reimbursed given how poorly supported I have been so far.

This is appalling and will never ever shop nor recommend IKEA ever again.

This has been going on for over a week and I'm still left

The ikea Athens assembly service did not show up within the set six-hour waiting period. Nor did it inform me not to wait for it. I guess they consider customers their servants. Nice corporate policy and relationship!!!!

Very poor service. Ordered and paid and two weeks later I get a message saying my order is ready for shipment. Following day I get a call to say your order (all items) have been cancelled we will refund your account. This is the second time......basically forcing us to use other large companies which we had to do. Never again!

It's incredible, I really don't know where to start?

That we ordered things and a week later we got called "Oooops the things you ordered are not available"? (I mean, things happen, right? But when it happens continuousy, it's not funny!).
And then we don't even get a free delivery for those things which we have to order again because they were suddenly not in stock anymore.

Or shall I talk about how damn long the delivery takes?

Or that the customer service is like not even a little bit flexible when it's about changing orders?

Or that we once waited half a year to exchange a product?

Jesus... Give me control over your organization and I'll flip it upside down and make it a successful thing (well, it seems to be successful anyway for some reason. Lucky Ikea, your name is big enough to make people accept this really bad service. But for how long?). But whoever is in control here - EXCHANGE THEM or teach them how to run a business, please!!!

Ikea.gr demands 30 *business* days to deliver items in stock!

I bought a product since they told me that it is available and they’re going to bring it to me after three days. They called me three days after and they told me that they are going to call me next week ri inform me about the delivery. I couldn’t reach them to express my displeasure and learn more about the delivery date. Few years ago the situation was very different;

I am having a similar experience to the other reviews on this page. I made a couple of different orders in April and May 2021 and a few of the fragile items were packed badly and were broken on arrival.

IKEA Greece arranged for the transport company to pick up the broken items (which they were) in exchange for new items. The problem is the new items never arrived (the order AFA9FE6ACB15 still shows it's in transit after 9 months!). I have spoken with the customer service team about six times and emailed twice and have agreed to a refund for the broken items.

Months later there is still no refund and no response to my emails. When I do speak with the customer service representative, the service is friendly and polite, but there is no result. The staff say things will be sorted out and I will get a refund, but nothing has happened after many months. I really don't know what to do given the team doesn't respond to my follow up emails or deliver on on what it has committed to do. It should not be so difficult to resolve something as simple as this.

I purchased three items of furniture - Two Syvdes and a Malm for over 400 Euros - and all three items were damaged upon delivery; corners bent and wood splintered. I have contacted IKEA with no resolution 3 months after purchase. Very disappointing.

I bough something two weeks ago, the parcel was not never delivered on time. I called ikea Greece and they asked me initially to contact the shipping company and then they promised that they will contact me within 48 hrs to let me know where the parcel is. They didn't call back. I tried to reach the shipping company and they told me that they don't know where the parcel is. I called Ikea.gr again and I asked to cancel my order. After 4 calls and several hours at "call wait", I managed to cancel my order. Now they emailed that I will get my money back a few days after ikea.gr receives back the parcel. So now I am waiting for ikea.gr to receive a missing parcel in order to get back my money... It is ridiculous!

I’m still awaiting a refund for goods purchased online from IKEA Greece, absolutely disgusted by total lack of customer service. My order never arrived on Skiathos Island, numerous emails and phone calls, still nothing.
Come on IKEA pay up!

Unbelievably lousy customer service.

- Super incompetent customer service that IKEA outsourced to some 3rd party company.
- Calling them is futile. No one can answer anything.
- E-mailing them is futile, no one answers. It took 1 month and 8 emails for them to answer and when they did, it was yet another "ohh, we're so sorry, bla, bla, blah..."

Incredible really that a global company like IKEA lets this farce continue. Pathetic.

in august their phone support could not give me an accurate date as to when they would receive stock. Not even which week they might receive some stock. So basically the customer knows about as much as the IKEA employees.....

Ikea and Its shipping service Delatolas sent me a SMS with a range of 5 hours within the last hour of their set range instead of sending the msg the morning of delivery. I had 40 minutes warning before bringing a massive couch to my home. the lack of warning is thoughtless, unprofessional & assumes I can just drop whatever Im doing to rush home and accommodate for their lack of planning.