IIMVCLOTHING Reviews 

116
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Made an order almost one year ago now. Emailed the company many times with 0 response I realy would like a refund but I guess I'm not getting one. I had ordered from them before with a massive dela... See more

Rated 1 out of 5 stars

I really hate to give a negative review but I literally don't know what else to do at this point to attempt to get someone's attention. It's been 5 months since I placed my order and I've reached out... See more

Rated 1 out of 5 stars

Like others who have ordered from this company my order never! arrived! either!, it was supposed to be for a Christmas present, it was ordered 7th Dec 2023 and here we are 07/03/2024 and still nothing... See more

Rated 5 out of 5 stars

Sometimes it's kinda hard to find goth clothing that's both comfortable, and doesn't look tacky. But the joggers I got from here are SUPER comfortable, really beautifully hand dyed, and really stylish... See more

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Company details

  1. Clothing Store

Written by the company

Scottish based tie dye and pastel goth clothing company shipping worldwide since 2010 🏴󠁧󠁢󠁳󠁣󠁴󠁿 All hand dyed and printed by a dedicated team of 2 🖤💜


Contact info

1.8

Poor

TrustScore 2 out of 5

116 reviews

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1.8

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Rated 1 out of 5 stars

Given up hope of receiving items

I ordered in mid June, it’s now been 8 weeks and I haven’t received anything despite being told in early July that I would get my items the following week. I’ve chased up a couple of times since then but nothing has come of my enquiries. At this point I’m pretty resigned to the fact that I’m not going to receive the clothes I paid for. Wish I’d read these reviews first.

EDIT: Almost three weeks since they responded to this review saying they’d sort it, and still nothing. This is a scam.

10 August 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

I’ve sent you a find reviewer request to get this resolved for you.

Most of our negative reviews have been resolved and we have full intention to resolve this for you 🙂

If you check the rest of our reviews, most are 4 or 5* to reassure you that we are aware that we are behind on your order but this will get this resolved for you so you get your order 🙂

Edit: I have sent an email update but if this has not reached you I’m sorry as we have attempted to update all our customers. This is not a scam, we have attempted to explain that we are having issues but we are trying to get back on track. We have been trading for over a decade and unfortunately times have hit hard and I’m doing everything I can to sort this. That is the situation and our company is not a scam. I would never steal customers money or have no intention to send products. Thank you.

Rated 1 out of 5 stars

Still waiting for an order a month later...

Made an order on July the 11th for a single t-shirt and still have yet to receive it. I sent multiple emails asking for updates only to eventually receive one back about a week ago saying my mails had been making their way to the junk folder (yeah right). Joshua then said he'd ship my order out straight away and that he'd upgrade it to tracked as a way of saying sorry. Great ok but it's now over a week later and I still don't have my item and the evri tracking still says they don't have it. Looks really nice stuff but I think they take on way more than they can handle.

9 August 2022
Unprompted review
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Reply from IIMVCLOTHING

Hi Matthew, the emails did end up in my junk folder, if I had missed your emails regardless of if this had been one day, one week, etc.. I would be open to say I have overlooked or missed your email and I’m sorry about that. But in this situation, they had went into my junk folder by error and this is a simple error and I have apologised for that. So hopefully that is now resolved.

The tracking indicates they now have the parcel. This was my error and sorry I’ve not had time to update you yet due to business and personal reasons. What has happened, I have mistakenly not dropped the parcel off which is a complete error of mine and this does not happen usually. I believed I had posted the parcel on Tuesday like I had promised but I had missed dropping the parcel off so I can it to the parcel shop a few days later who told me they would scan it into the system on the Monday when they open again for collections. This was a failure of mine but it has been corrected and I’m very sorry as I feel stupid to have caused this error.

We did recently take on more than we could handle however for the past month we have reduced advertising so we are now back on track to continue selling at a slower rate to handle a reasonable amount of workload so it’s all good 👍

I wish to add one more apology for missing our shipping deadline but this has been resolved.

Sorry again.

Rated 5 out of 5 stars

Tie dye Hareem jumpsuit

The quality of the jumpsuit I purchased was incredible! It's so comfortable and versatile. And it got a load of complimens whenever I've worn it. Definitely planning another purchase

4 August 2022
Unprompted review
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Reply from IIMVCLOTHING

Thanks for your review! It’s good to hear you’re happy with your jumpsuit 🙂

Rated 5 out of 5 stars

Amazing!!!

The tops and hoody that I ordered are absolutely amazing and people are always asking where they are from!! The quality is fantastic and the customer service I received was second to none. Would 100% order again!

4 August 2022
Unprompted review
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Reply from IIMVCLOTHING

Thank you for your awesome review Victoria! 🖤

Rated 4 out of 5 stars

IIMVCLOTHING, fashion review

Definitely recommend buying from lIMCLOTHING, Second time ordering and for
sure won't be the last. Took between 4-5
week for my first order to get to me. Was
ecstatic with the quality and finish on the
product especially considering tye-dye can
wash out over time. Comfortable fit and true
to size guide.

3 August 2022
Unprompted review
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Reply from IIMVCLOTHING

Thanks for your review Benjamin! We really appreciate it!

Rated 1 out of 5 stars

AVOID AT ALL COSTS

On 12th June I ordered a single t-shirt through their website and accidentally selected the wrong colour. I sent a quick email to Joshua, who responded immediately and amended my order. Good start…..
Then the wait began…..1 month later, still no sign. So I emailed for a delivery update…..no response.
A few days later, I send another email…..no response.
A few days later and now very frustrated, I emailed asking for an update and advised I would be going to be reporting this If I don’t receive a response and within minutes I receive an email from Joshua asking who I would be reporting it to.
Not bothered about responding to normal enquiries but as soon as they think they will get caught out they are straight on it. I was then promised a reshipped and tracked t-shirt as mine was ‘lost’.
Any guesses what happened next…..NOTHING
Again I emailed and threatened trading standards….suddenly I was refunded. What a waste of time.
I don’t know what is going on with this company but tbh it’s terrible. Awful customer service, unfulfilled orders, lost packages!
Avoid like the plague.

3 August 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

I’m sorry we messed this one up James. This is completely our bad and we have made actions to reduce the amount of orders we take to fix our current workload and answer customer emails.

Thank you.

Sorry again.

Do you require any further assistance?

Rated 5 out of 5 stars

Black XL t shirt

Shirt fits great, arrived on time! Will for sure order again🤘

2 August 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Thank you for your review! I'm glad you're happy with your new shirt from us! :)

Rated 1 out of 5 stars

Can't fulfill orders

This company confirms orders that they don't actually have the time and resources to complete. They don't respond to email inquiries and only once was I able to speak with someone via chat support, they assured me my order was coming, but that was over a month ago. I placed my order on May 13th 2022 and there hasn't been a single update to it's status beyond the order being confirmed. It is now August 2022. Needless to say I cannot recommend this company due to their non-existent customer service and inability to fulfill orders in a timely manner.

Edit 8/15/22: It's been two weeks since I responded to the find reviewer request and I still haven't had any correspondence beyond the reply posted here. The original order is still showing only as "confirmed".

Edit 9/17/22: Still absolutely zero communication regarding the status of my order. I gave another month and in that time the status of my order remains "confirmed". I haven't had any shipping details sent to me at all or any communication regarding a delay or even a follow up from whatever interaction is happening here. I have so much bandwidth for BS, but this is really terrible at this point. I'm still willing to accept this package if it ever ships, but I'm thinking a refund will probably be the likely solution here.

13 May 2022
Unprompted review
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Reply from IIMVCLOTHING

Thank you for making us aware. I will see to it that this is handled once we hear back from the find reviewer request so we can locate your order Matthew.

Update: I am not sure why the order is still showing as confirmed. It has been shipped at our end.

Rated 1 out of 5 stars

Avoid.

Do not buy from them. They don't respond to emails / Dm's and ship sporadically claiming they are a small business etc. which is fine, but then don't sell items you don't have. Still haven't received half my order. Shambles.

Update 02 Aug 2022: I have emailed and messaged the brand via Instagram (direct message and on a post) and they ignore my messages. They seem to be very quick to respond to my Truspilot review which says it all. Still haven't received anything. Please respond to my emails / DM's so we can sort this out.

21 July 2022
IIMVCLOTHING logo

Reply from IIMVCLOTHING

I’ve sent you a request to find who you are so we can resolve this. We are awaiting your response 🙂

Update: hi, I haven’t had your “find reviewer” response, can you please fill this out so I can resolve this for you? Thank you

Update 2: Hi, I am updating this again in hopes you will see my updates as I still haven’t heard from you and therefore cannot resolve this this for you. Please can you contact me back, thank you!

Update 3: Hi again, I’ve been trying to contact you for 3 days using the “find reviewer” request so until I get this info I don’t know who you are so I can’t assist. Can you please get back to me please or send me an email? Thank you.

Update 4: Hey, can you please email us so we can resolve this you please as we have still not heard back from you since you left the review nearly 2 weeks ago and cannot resolve this for you.

Update 5: Bee, we are being quick to respond to your review because we are trying to resolve this for you. I don’t know who you are or what your order number is so I can’t assist you until you provide us with more info on this.

Thank you

Rated 1 out of 5 stars

I cant say what the quality of the item…

I cant say what the quality of the item i paid for 45 days ago is like… because it still hasn’t arrived.
I emailed when it came to one month of waiting, when I got a reply a few days later i was told they were waiting on supplies, and my item ( a t-shirt that I bought for a festival which is now past) would be posted by the end of the month. We are of course now into another month… with no item, and no update. Yet I still get sales emails inviting me to shop again! No thanks IIMV.. if you can’t keep up with orders you shouldn’t take peoples money. I won’t shop with you again, and would advise others not to either. *update.. i gave up waiting after 5 weeks and reported to paypal that my item hadnt been sent. Paypal refunded my money, it took IIMV clothing over a month after this to even mention that the issue was 'now resolved'... i.e, that they never sent it, and paypal had to refund me. Shocking really. Avoid.

2 July 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Hi there Craig!

I have sent you a find reviewer request as I want to get this resolved for you. Can you please fill this out so we can get the relevant details to contact you and I’ll gladly get this reviewed and resolved for you.

I am deeply sorry your order has not arrived and if you are unhappy with any of our sales emails. The emails are usually planned weeks or sometimes months in advance and are sent automatically to everybody subscribed to our emails list. You can unsubscribe at any time but if you are unsure how to do this, I can also do this for you.

Update; We can confirm the order was refunded and all is now resolved, thank you Craig for working with us 👍 (we are stating now resolved to provide an update and reply to the review you left us - to confirm we resolved this over a month ago)

Update; Hi Craig, the above information you have stated regarding PayPal refunding your order is incorrect. Once the PayPal case was opened, and PayPal provided us with options on how to handle the case, we opted for a refund and we sent this across to you, not PayPal. This is not to state that we have failed to update you or to ship the goods in a timely manor but the refund was issued by us.

Sorry for any hassle.

Rated 1 out of 5 stars

Waited months didn't receive anything

Waited months didn't receive anything, contacted the seller on multiple platforms rarely got a response but when I did was some bs reply. Finally got them to act but still only sent half the order with no explanation why the other half wasn't coming. Still having to message constantly for the other half to be delivered. Definitely will not be buying with them again and suggest others think twice.

19 June 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Hi Jess! We are sorry for the delay with your order and can see that all your order has now been delivered with 2 couriers.

Sorry for your wait again.

Update 1: Hi Jess! I am sorry again for how your order was handled and we are now taking less orders to ensure we can keep up with our workload and whilst we are behind, we are now able to work towards getting this resolved. I am sorry again and hope despite the poor service, you are happy with your products, thank you

Rated 1 out of 5 stars

Really bad

In March, I inquired about a sale via email and received an immediate response, providing details about the upcoming sale. I proceeded to order a hoodie on March 17th and patiently awaited its arrival until April 17th. Despite sending emails on both April 17th and 22nd seeking updates, no communication followed. Strangely, I continued to receive subscription emails about ongoing sales, raising concerns about their ability to handle my single hoodie order while actively pursuing more sales.

I would have appreciated transparency, such as information about potential delays if they were awaiting a shipment from China. Unfortunately, no communication was provided. Frustrated by the lack of updates, I resorted to opening a PayPal case and escalating the matter. Currently awaiting a refund.

For those considering an order, I recommend using Etsy rather than the official website. Through Etsy, there is a higher likelihood of holding them accountable and ensuring order fulfillment, as evident in their more responsive handling of issues on that platform.

13 May 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Hi Joe! I’m sorry to hear the bad experience you have had with us and I’m happy to get this resolved for you and speed up either the delivery of your goods or your refund.

Subscription emails are planned in advance and sent on a schedule. If you do not wish to receive future emails. You can unsubscribe at any time - if you are unsure how to do this, we can do this for you.

Our supplies are ordered from U.K. suppliers but with the nature of our business. Everything is made to order and does take time to produce. With that being said, if ordered in March, this order seems delayed or lost.

I have sent you a ‘find reviewer’ request so we can solve the order for you and get some more details so I know which order you are speaking of above. I can also address your subscription status and we can change this if required.

I am deeply sorry that your order has not reached you and I hope we can resolve this for you soon.

"Update" We found the buyer using our records and have contacted them and arranged a refund.

Update 2: I just wish to say we are once again sorry Joe for how your order was handled and if we can do anything more for you, please let us know as we are truly sorry and we have reduced our advertising so we can take in less orders to ensure we can catch up on our current workload. Once again I am truly sorry.

Thank you

Rated 5 out of 5 stars

Ghost Shirt With the Most

Shirt is exactly as pictured, colors are bold and no running in the wash! Super comfortable and well fitted. Love. 🖤

11 May 2022
Unprompted review
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Reply from IIMVCLOTHING

Thank you!!

Rated 5 out of 5 stars

Their shirt quality is excellent

Their shirt quality is excellent! I've only bought one of the designs so far and I'm in love with it. I'll definitely be filling my wardrobes with more!

11 May 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Thats great to hear, thank you!!

Rated 1 out of 5 stars

item never received, no refund, bad communication

It seems to be a game of luck: my partner and me ordered almost the exact same products on the same day December 2021 and while he got his products delivered and his happy with them, I never received mine and have a very bad experience regarding communication with this shop. Several attempts of contact from my side were ignored (website, e-mail, instagram, etc) and only until I opened a case at PayPal they answered to tell me that supposedly the item was sent back because of unpaid customs (I never received it!) and they would resend it. This was yet another month ago and they never resent it or offered me a refund. What a shame, as the products are quite nice. Joshua, why don't you just get some employees if your work is becoming overwhelming!? Can't recommend unless they deal with these apparently recurring issues.

25 April 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Hi there Lotte!

I have sent two packages that have been returned back to us. I can send you tracking of this if you wish but this would only be to confirm that we did ship your package.

Unfortunately the 1st package was returned to us due to unpaid customs and the 2nd was returned due to a failed collection so therefore I have refunded you in full as it would of course not be fair to keep your payment if the goods have not been delivered.

Update 1: Hi there! I just wish to state that we are sorry that your order did not reach you and we did truly try to get your order delivered to us twice but with the new customs in place, we have been seeing a lot more returns as everybody gets used to the new customs import fees. I am sorry the order never reached you and of course we refunded you as it wouldn't be fair to keep any of your money for an order that did not arrive. I am once again sorry for your poor experience but if we can do anything more for you Lotte please do let us know.

Thank you.

Rated 1 out of 5 stars

Very poor experience

Unfortunately a very bad experience: the product never arrived, despite having ordered last year. The company claims they would follow up with a new item but has yet (since two more months) followed up with any of my attempts to contact them through email and their website. There was no additional shipping information given for the "new" item and it still has yet to arrive. All I want is a refund, and yet still there is no contact...

9 March 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

I’m sorry, has this been resolved now for you Sam?

Rated 2 out of 5 stars

Customer service is unhelpful

I ordered a few items around the beginning of September. I did not get any update on it shipping and checked on it in the middle of November. I was told it would ship the next day and got an email a week later saying it shipped. It is now February and I did not receive anything. The customer support is not good. Essentially they took like $100 from me. It's not the end of the world but I would recommend not purchasing anything from them.
*Update* The product arrived in a badly damaged bag but appears ok

23 February 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Hi there Ryan! I am very sorry to hear this. I understand you saying it’s not the end of the world however this is a lot of money for anybody to spend and not receive their goods so I’ve sent you a find reviewer request so I can get your details to contact you to get this resolved as if the order has not arrived, I can arrange either a refund or replacement.

Rated 5 out of 5 stars

Great experience

Quick turnaround, especially since it was UK to US. Came a lot faster than I anticipated. I have 4 shirts from them and they're quality. My partner loves the shirts from them too. Definitely would order more from them. They're also nice and provide great service as well.

21 February 2022
Unprompted review
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Reply from IIMVCLOTHING

Thank you! I’m really happy to hear that! 🙂

Rated 5 out of 5 stars

I love my new hoodie!

Seller was phenomenal! Great customer service and the product I received was well-made and exactly what I wanted! I will absolutely be buying from them again!

I ordered a custom hoodie - I wanted a specific design on a specific color hoodie. The seller listened and was able to match exactly what I was looking for.
Seller was also incredibly patient and professional! I had a lot of questions about the shipping process and they kept me up to date with timing and answered everything I had asked!

Overall, I am very satisfied with my purchase!

21 February 2022
Unprompted review
IIMVCLOTHING logo

Reply from IIMVCLOTHING

Thank you for for your review Danni, we really appreciate your feedback and are really happy you are pleased with your custom order from us! :)

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