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Rated 5 out of 5 stars

The staff at Igloo were very professional and timely from start to finish. My house was sold quickly and efficiently.

Rated 2 out of 5 stars

I let my property via Iigloo website 27 Sep. I received a letter from Team group that my flat was on different websites on 29 September. Today is 05 October but I havent received any replies from the... See more

Company replied

Rated 1 out of 5 stars

The worst agency ever. We wanted to buy a house, but they didn't gave us to chance. We had got 15 minutes only to see the big house, couldn't check anything propertly, so we asked about few things. Th... See more

Rated 5 out of 5 stars

My rental went on the internet on Sunday night, then on Monday the phone didn't stop ringing. In over twenty years of letting this is by far the best response we've ever had. We pre-screened the appli... See more

Company replied

Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Agents
  4. Real Estate Rental Agency

Information provided by various external sources

We provide a helpful DIY service for Landlords (the ones who don't use letting agents). We give your property more exposure, more tenant enquires and better quality tenants. We get your property on the large property portals like Rightmove, Zoopla & Primelocation which only allow agents access to advertise. This is the new way to letting your property.


Contact info

4.0

Great

TrustScore 4 out of 5

75 reviews

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1-star

No history of asking for reviews

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4.0

All reviews

(75)

4 reviews in the last 12 months

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Rated 3 out of 5 stars

just one niggle

The thing I would like you to change is the giving out of my contact details. I often get the text & email from you at the same time as a call from the enquirer. It's often at an inconvenient time and I would like at least an hour before giving them my number to give me a chance to call them when its convenient for me.

Other than that, the whole process is pretty straight forward.

30 April 2012
Unprompted review
iigloo.co.uk logo

Reply from iigloo.co.uk

Hi Geoff,

Thanks for your feedback on our service.

Your details are given out straight away to keep the process moving the same way as if tenants where to find your details on a website next to your property advert.

When anyone places an advert they don't have the luxury of determining when a tenant is going to call.

May we suggest that you leave a more personalised voice recording for when the calls go through to your voice mail, the tenant will then have clarification that you will call them back.

Kind Regards

Matt
Office Manager




Rated 5 out of 5 stars

Best value way for private landlords to get enquiries

Having been a private landlord for a number of years who has used both letting agents and managed the whole rental process myself, I am so glad that I have found this service.

In my experience, letting agents charge far too much for the service that they offer and also often create another barrier to finding tenants in that they charge the tenants a fee too.

However, generating enquiries online using various websites is tedious and time consuming. The iigloo service, at this price, is just right. Removing the dull chore of multiple online listings and replacing it with a single form to complete that within days has led to a stream of good quality enquiries and people saying they want to rent both properties.

The team at iigloo have been fantastic, responding promptly at all times and delivering a service that I'm happy with.

The only suggestion for improvement is the website that is a bit difficult to navigate but I understand that this is something that will be resolved very soon.

In summary, I highly recommend iigloo and, at this price, would use the service again.

26 April 2012
Unprompted review
Rated 5 out of 5 stars

Why use an agent when this is five star

Excellent Service - iigloo
I wish to take this opportunity to thank everyone at iigloo for the excellent service provided. I tried other companies then I signed up with iigloo.... the fee is reasonable and I have now let my property after lots of enquiries all within a few days I carried out 3 viewings and have tenants I will use this service again for my entire portfolio of properties,
Good bye agents!!!! .

15 March 2012
Unprompted review
Rated 5 out of 5 stars

Excellent

So far I've found iigloo excellent. Just what I needed to get tenants in my properties.

24 February 2012
Unprompted review
Rated 4 out of 5 stars

Rapid response

I think you are doing a great job for private landlors. The think I like about it that you remind us via email as well as text which is a great service. The tenant said that you also keep reminding them as well, how nice for us landlord. Only thing I would say that there are other agencies providing similar service at slightly low price, so review your rate!

21 January 2012
Unprompted review
Rated 5 out of 5 stars

Excellent Service - iigloo don't leave you out in the cold

I wish to take this opportunity to thank everyone at iigloo for the excellent service provided. I tried local advertsing and posting my own ads on Gumtree and other sites but then I signed up with iigloo........ I have now let my property after dozens of enquiries and I carried out about 15 viewings all within a few weeks. I will certainly use this service again for my entire portfolio of properties.

Many thanks, Graham

20 January 2012
Unprompted review
Rated 5 out of 5 stars

what a great team to have on your side!

IIgloo's team did an amazing job! Lots of support when setting up the brief description of the flat to make it more attractive, they uploaded the pictures for me and the text messages of potential tenants did not stop coming! They managed to always put the flat on top of the lists on several websites and it was let in no time. Many thanks Andrea

16 January 2012
Unprompted review
Rated 5 out of 5 stars

Great Service!

I have to echo many of the points made by the other reviews - the most frustrating being that despite many responses when I offered to let them view they never replied. Also had a couple that made appointments and never turned up!! It's not iigloo's fault in any way though - just bad manners on the part of others.

I had loads of enquiries which was encouraging and was delighted after only a few weeks that the flat was let. I loved the text notification as well as it alerted me immediately that someone was interested and saved logging in to my email all the time. The service from iigloo was second to none and the only think like Jenny from Glasgow was that I couldn't find how to say the flat was let but I emailed and it was done immediately for me. Great customer service and a reasonable cost and I wouldn't hesitate to recommend it to others!
5 stars well deserved! Thanks iigloo

16 January 2012
Unprompted review
Rated 4 out of 5 stars

Fast Re-Let Thanks

My ad was on for only three weeks & over the Christmas & New Year period, but I got plenty of enquiries & the flat is now let to one of them.
The only part of the service that lets it down from five stars is that I didn't find the web site very easy to negotiate. I'm still not sure that I have informed them that the flat is now let & the ads can come down....

7 January 2012
Unprompted review
iigloo.co.uk logo

Reply from iigloo.co.uk

Thanks for your feedback.

We are working on a new website and taking all feedback into consideration. Hopefully this next step will move us forward to a 5 star service.

Please confirm the property address at info@iigloo.co.uk and we will mark as Let Agreed.

Rated 4 out of 5 stars

Top marks for iigloo

took these guys less than a month to find a new tenant for my property - great number of quality leads considering the time of year. Thanks iigloo, keep it at a reasonable cost and good service and you won't melt

3 January 2012
Unprompted review
Rated 4 out of 5 stars

good service quick response time for enuiries and any queries

used them a few times , now giving weekly viewing stats.
had a few issues with website info and also gumtree not updating on one day , a one off ? hope so generally an excellent service.
this review asked if i woi
uld like to upload a photo but didnt allow me too , not iigloos fault

1 December 2011
Unprompted review
Rated 4 out of 5 stars

4 star tenant finder

lots of leads but most do not respond to a reply to view

10 October 2011
Unprompted review
iigloo.co.uk logo

Reply from iigloo.co.uk

Hi Steve,

We appreciate your review.

Is there anything you think we could do to get more response from the tenant enquires you receive.

We are working hard to improve our service and appreciate your feed back

Rated 5 out of 5 stars

Quick, efficient, cheaper than the rest

I have used other online letting agents but iigloo offer the cheapest but also the best customer service.

They email you links when your property is up on the big portals, they also send you weekly statistics so you know how your advert is performing.

No high fees for the tenants to pay and a low fee of £40 for the landlord to pay, a lot cheaper than the local rag

27 September 2011
Unprompted review

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