Solutions II Reviews 127

Super helpful, super quick to answer.

Had three queries about SIPPS, one more pressing. Got through to someone within a minute and they helped answer all my questions without making me feel daft for my limited knowledge, or that I was against the clock. Thank you Samantha J!

We had a problem with the share centre account and Roy couldn’t have been more helpful. Excellent service and thank you, Roy.

Hamza set up my nominated bank account (I couldn't make it work myself online!). He was friendly and helpful, and very clear in explaining what he needed. Thanks!

Elisa was very professional, clear, soft spoken, explained things with patience and gave clear guidance. I came off the call happy with set of instructions I understood. I always wondered why I can't u use the app and Elisa explained without me asking the question, that is because I need to read the terms and conditions which are not available on the app.

Adam G was fantastic on the phone and was able to help me with transferring funds from my ii account to my bank account.

He was friendly, professional and got the job done without any hesitation and with it only being his 2nd day working for the company I was highly impressed with his professionalism.
I've been using ii for a year now and I find it a great platform to use for investing and it was recommended to me by a good friend who is a keen investor and has been trading for many years.

SPOKE TO A LOVELY GIRL KAREN WHO WAS GOING TO SOLVE THE ISSUE I RAISED WITH it

Samantha J was very helpful clarifying a small matter around the first contact note I received in the post.

I was unable to log into my account and Chris D. was extremely helpful and friendly, and helped to resolve my issue within 5 minutes.

Famia quickly resolved an issue with my ISA account today. I was attempting to transfer cash from my trading account to my ISA account using the ii website. This resulted in an error requiring me to contact the support team. Famia was able to upgrade my ISA account to the current tax year and I was able to proceed with the transfer. Famia explained the upgrade had required manual intervention because I had not added to this ISA account during the previous tax year.

I was assisted in my problem by Samia who was very knowledgeable, patient and helpful in resolving a password that had been blocked, explaining that my business trading account and personal ISA account could not be linked.

Andy S efficiently solved my ISa query today.
Very helpful
Thank you
A G Stephenson

GBP / EUR settlement assistance.

Spoke with Sofia / Saul regarding a GBP / EUR settlement issue which needed resolving. Saul walked me through the process and was clear, concise and extremely helpful. Would highly recommend.

Had a really efficient call with Joshua C today.
Very sharp and quick.

Always impressed with ii's service.

I needed help in finding my investment details on ii and Holly was very helpful, patient, clear and friendly in helping me set up my account, for which I am very grateful.

My thanks to Katherine who assisted me with my queries with my Trading and ISA accounts. Very professional, charming and efficient in resolving my queries. Thank you again

I had a question about Dividend Reinvestment on my ISA Share Account and spoke to Ben Creed.
He was very efficient and helpful and answered my questions successfully.

As a x share centre customer I had to phone ii regarding a child isa and spoke to ROHAN who sorted it out in double quick time.

I called with an enquiry in regards to my ISA. 'Tiffany Page' dealt with my enquiry in a thoughtful and effecient manner which has enabled me to complete my transaction.

Many thanks to Kam
I had some trouble with linking a transferred Share Centre ISA to my existing II account. The charming and patient Kam sorted the problem swiftly and efficiently.

I had an issue with my ISA account whilst trying to withdraw some of my money. I called ii and spoke to Chris who sorted out the problem really quickly. Chris also gave me some extra advice which I had not asked for but which was really helpful. Thank you.