great communications, product arrived in good time and was exactly as specified, my logo was exact and could not thank them enough for this order.....
Company replied
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See what reviewers are saying
Samples were ordered and arrived in good time. As the samples do not arrive with a logo on I wanted to be clear about the positioning of the logo and received a quick response. We ordered two styles... See more
Company replied
Excellent communication and product. Delivery was quicker than expected. Ordered just over 300 small teddy bear key rings with printing back and front. Advice given by phone and email was most helpful... See more
Company replied
Good choice of products, able to see with logo online to get idea of how the finished product will look before ordering. Once the products have been ordered, proofs are sent, and once accepted the or... See more
Company details
Written by the company
At IGO Promo we are specialists in printing promotional items. For 80 years we have been convinced that business gifts and printed promotional products help companies strengthen their brand. We understand the power of giving. And we advise our clients to do the same for their business contacts. Not only do we believe it is nice for companies to give something back, we also like to give something back ourselves. That is why we are aware of corporate social responsibility. With our wide range, there is always a perfect gift. It is our mission to ensure that brands can easily express themselves through personalised gifts. And we do all this in a personal way, by guiding you through the process step by step. As with our service, we set high standards for the quality of our products and printing.
Contact info
Quadrant House, 4 Thomas More Square, E1W 1YW, London, United Kingdom
- 0800 43 46 98 9
- info@igopromo.co.uk
- igopromo.co.uk
4.5
Excellent
435 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great communications and product
great communications, product arrived in good time and was exactly as specified, my logo was exact and could not thank them enough for this order.....
26 April 2026
Reply from IGO Promo
Thank you for your positive review!
We appreciate you taking the time to share your experience shopping with us!
Best regards,
IGO Promo
Good quality water bottles as described
Samples were ordered and arrived in good time. As the samples do not arrive with a logo on I wanted to be clear about the positioning of the logo and received a quick response.
We ordered two styles of water bottles and very pleased with the results. It can be uneasy ordering in high quantities hoping they will be just as described, it helped receiving a proof beforehand. We are very pleased with the results including speedy delivery.
24 February 2026
Reply from IGO Promo
Thank you so much for your positive review!
We appreciate you taking the time to do this, as it helps other customers like you to find our service.
Have a wonderful day!
Best regards,
IGO Promo
Good comunication
Good comunication, quick delivery and product looks great and as described
24 February 2026
Reply from IGO Promo
Thank you for your positive review!
We wouldn’t be here without customers like you, so your kind comments are greatly appreciated.
Have a great day!
Best regards,
IGO Promo
Reply from IGO Promo
Thank you for your positive review!
We appreciate you taking the time to share your experience shopping with us!
Best regards,
IGO Promo
Reply from IGO Promo
Thank you so much for your review!
We appreciate you taking the time to do this, as it helps other customers like you to find our service.
Have a wonderful day!
Best regards,
IGO Promo
Excellant Customer service (Sonja) on a…
Excellant Customer service (Sonja) on a short timescale.
23 December 2025
Reply from IGO Promo
Thank you for your positive review.
We will share it with our team to let them know how we’re doing!
Have a great day!
Best regards,
IGO Promo
Excellent Customer Service combied with…
Excellent Customer Service combied with a great product
15 December 2025
Reply from IGO Promo
Thank you so much for your review!
We appreciate you taking the time to do this, as it helps other customers like you to find our service.
Have a wonderful day!
Best regards,
IGO Promo
Reply from IGO Promo
We are very grateful for your review.
Thank you for sharing your rating with us and our other customers.
Have a wonderful day!
Best regards,
IGO Promo
good communication and fast shipping.
19 November 2025
Reply from IGO Promo
We are very grateful for your review.
Thank you for sharing your rating with us and our other customers.
Have a wonderful day!
Best regards,
IGO Promo
Quality product, easy process
Ordered some custom print notebooks and I am impressed with the quality of the product and printing. Easy to order, proofing was quick and easy and a fast turn around. I will be using this company again and can recommend them.
18 November 2025
Reply from IGO Promo
Thank you for your positive review!
We wouldn’t be here without customers like you, so your kind comments are greatly appreciated.
Have a great day!
Best regards,
IGO Promo
Good promt service
Good promt service, even though i had a problem with courier service. We managed to resolve prety quick.
31 October 2025
Reply from IGO Promo
Thank you for your review!
We continuously improve our service by evaluating our work after each review we receive, and your feedback helps us do just that.
We look forward to doing business with you again.
Best regards,
IGO Promo
We thought we'd found a UK-based…
We thought we'd found a UK-based company. We hadn't - it has a UK 'sales office'. And the disconnect is shocking - production facility just doesn't care. We went through a long drawn out process trying to order a TWO-TONE mug (black exterior, white interior) with an engraved logo on one side. Simple right? After numerous "computer says NO" type conversations we settled on a TWO-TONE mug (literally the product title) with the correct engraving size. By now we've wasted 2 weeks and an important customer is getting twitchy. Our order arrives (by now we're over a month) and it's a ONE-TONE product -black exterior, black interior. Sales manager tried to fob us off and it took the threat of legal action to get a 50% refund. Awful experience - WILL NOT USE AGAIN!!
24 October 2025
Unprompted review
Reply from IGO Promo
Thank you for your review, which you had already shared with us in advance. We believe it would indeed be better for you to make your purchases elsewhere next time.
Our organisation places great importance on the standards by which we conduct business with our partners, and in the vast majority of cases, this works very well. It is true that things occasionally go wrong on our side, but when we seek to resolve an issue and are met with behaviour that contradicts these standards, maintaining a healthy business relationship no longer makes sense.
Best regards,
IGO Promo
AWFUL! NOT UK-based and it shows!
We thought we'd found a UK-based company. We hadn't - it has a UK 'sales office'. And the disconnect is shocking - production facility just doesn't care. We went through a long drawn out process trying to order a TWO-TONE mug (black exterior, white interior) with an engraved logo on one side. Simple right? After numerous "computer says NO" type conversations we settled on a TWO-TONE mug (literally the product title) with the correct engraving size. By now we've wasted 2 weeks and an important customer is getting twitchy. Our order arrives (by now we're over a month) and it's a ONE-TONE product -black exterior, black interior. Sales manager tried to fob us off and it took the threat of legal action to get a 50% refund. Awful experience - WILL NOT USE AGAIN!!
24 October 2025
Reply from IGO Promo
Thank you for your review, which you had already shared with us in advance. We believe it would indeed be better for you to make your purchases elsewhere next time.
Our organisation places great importance on the standards by which we conduct business with our partners, and in the vast majority of cases, this works very well. It is true that things occasionally go wrong on our side, but when we seek to resolve an issue and are met with behaviour that contradicts these standards, maintaining a healthy business relationship no longer makes sense.
Best regards,
IGO Promo
Great service all round
Brilliant communication all the way through the process and a great product at the end of the day
23 October 2025
Reply from IGO Promo
Thank you so much for your review!
We appreciate you taking the time to do this, as it helps other customers like you to find our service.
Have a wonderful day!
Best regards,
IGO Promo
Reply from IGO Promo
Thank you for your review!
We continuously improve our service by evaluating our work after each review we receive, and your feedback helps us do just that.
We look forward to doing business with you again.
Best regards,
IGO Promo
Fantastic speedy service
Fantastic speedy service. Uncomplicated ordering process, good quality product
13 October 2025
Reply from IGO Promo
Thank you for your review!
We continuously improve our service by evaluating our work after each review we receive, and your feedback helps us do just that.
We look forward to doing business with you again.
Best regards,
IGO Promo
Reply from IGO Promo
Thank you so much for your review!
We appreciate you taking the time to do this, as it helps other customers like you to find our service.
Have a wonderful day!
Best regards,
IGO Promo
Really great folders
Really great folders, fab service and delivered in plenty of time. Will use again 100%
26 August 2025
Reply from IGO Promo
Thank you for your review!
We appreciate you taking the time to share your experience shopping with us!
Have a wonderful day.
Best regards,
IGO Promo
Absolutely thrilled with the branded…
Absolutely thrilled with the branded sweat bands! The quality is excellent, they’re comfortable to wear, and the branding looks sharp and professional. Delivery was quick and seamless. Perfect addition for our team and events, would highly recommend
8 August 2025
Reply from IGO Promo
Thank you so much for your review!
We appreciate you taking the time to do this, as it helps other customers like you to find our service.
Have a wonderful day!
Best regards,
IGO Promo
Great service and quick communications
Correspondence was quick and efficient, graphics and proofing great, delivered on time and value for money in comparison.
8 August 2025
Reply from IGO Promo
Thank you for your positive review!
We wouldn’t be here without customers like you, so your kind comments are greatly appreciated.
Have a great day!
Best regards,
IGO Promo
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