Order #15032 not shipped after 7 days, no refund
I ordered from igetvapestore.com on 29 October 2026 (order #15032, AU$505, paid by Apple Pay). The site advertises shipping in 2 to 3 days.
On 31 October I asked for tracking. The store asked me to confirm the order and said all items go through a review process. Neither the website nor the confirmation email mentions this. They said it would ship "no later than tomorrow".
On 2 November the chat said it would ship "within the next few days". The same day, an email from the store said the order had not shipped due to "a technical issue with our logistics system" and would go by express within 2 days.
On 4 November it still had not shipped, and I asked to cancel and refund. The reply was that "it won't be too late to request a refund" if there were no updates "within the next few days". I asked again on 5 November.
As of 5 November, 7 days after paying, I have no tracking number, no delivery and no refund. I have kept all emails and chat messages. Check delivery times and refund terms before paying.