idyl Reviews 1,323

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the exceptional quality and craftsmanship of the jewelry, often highlighting the brilliant sparkle of the diamonds and the innovative, versatile designs. The customer service receives frequent praise for being amazing, helpful, and responsive, contributing to a smooth and pleasant experience for many. Reviewers also appreciate the fast delivery and the beautiful, careful packaging, often noting the thoughtful extras included with their orders. However, some customers also noted issues with product durability, experiencing broken chains or missing diamonds after a few months of wear. A few other people also felt that the sparkle of some pieces was underwhelming, or encountered difficulties with international delivery where items were not received and support was limited.

What people talk about most

Product

Users describe positive interactions with product, frequently expressing satisfaction with the beauty,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful design, amazing... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as outstanding,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times, with... See more

Order

Reviewers mention positive feedback about their order experience, noting that the process from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Camille earring attachments. They’re absolutely beautiful. I already had the studs from a previous purchase and they look stunning together. I’m very pleased with the quality and with... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my idyl pieces! The diamonds are so sparkly and catch the light in the most magical way. I ordered the Grace necklace and Amelia earrings, and haven't taken them off since g... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-notch approach to a customer. I feel inclusive, taken care of and special. The team is working tirelessly to be on top of everything, and they truly deliver what they promise. Their jew... See more

Company replied

Rated 5 out of 5 stars

Beautiful items, great customer service. No hassle returns, if needed. Items are shipped expeditiously & handled with care. Idyl also includes extremely nice free gifts with every purchase. Great comp... See more

Company replied


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

About idyl

Written by the company

idyl
#jointhediamondrevolution
✨ modular diamond jewelry
✨ transparent materials
✨ fair prices

Idyl stands for sustainability, inclusivity, and revolutionary modularity. Our pieces are crafted with ethically-sourced lab-grown diamonds and 100% traceable solid gold. But our approach to modularity is what truly sets us apart. Our add-ons embrace individuality and self-expression.

Worn by Jessica Alba and Eva Longoria our variety of diamond stud sizes and solid gold chain, were made to fit multiple add-ons to create countless looks at accessible price points. The designs are beautifully minimalistic, but created with ever-evolving style in mind.

We want to democratize fine jewelry and believe that even the finest materials should be available at an accessible price point.

Any questions?

Written by the company

No worries, we are here for you!
Your happiness is our top priority. For any questions, remarks, inquieries, collaborations or other, get in touch: hello@idyl.com

Free worldwide shipping & returns

Shipping is always on us!

We ship worldwide and most orders arrive in 2-4 working days, 7 days maximum.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous

This company is very special. You can tell they put all their love in their pieces. My latest piece from them was the diamond hoops with the round moon. They are absolutely stunning.

12 October 2025
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Reply from idyl

Thank you so much for your kind words, Patricia. We're truly grateful to hear that you love your diamond hoops with the round moon. It means a lot to us to know that the care and attention we put into every piece shines through. Your support is greatly appreciated!

Rated 5 out of 5 stars

I love Idyl

I love Idyl. Excellent quality and customer service. A necklace is now on my wish list

8 October 2025
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Reply from idyl

Thank you so much, Saranne, for your kind words! We're delighted to hear that you're happy with the quality of your jewelry and our customer service. Knowing you have a necklace on your wish list truly means a lot to us. We appreciate your support and look forward to helping you find the perfect piece when you're ready!

Rated 5 out of 5 stars

Myself and I love the man who is a…

Myself and I love the man who is a wonderful man and I will miss you too beb and thank God bless you and me and your mom and family and my son and me son because I have tow son God bless me and you and apllmose 3 sons I am happy for them ❤️ thank you for all God bless you and me Beb and I will pray God bless my family my daughter's and I will pray God for you and me Beb okey dokey bonsoir thanks again and thank you for oll people cam to Happy birthday to you and me Beb and I love you too okey dokey bonsoir thanks again and your glory is for God bless you and me Beb

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! Even it’s through online communication always have assurance that they answer all your questions and concerns.

28 September 2025
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Reply from idyl

Thank you so much for your kind words, Diane. We're delighted to hear that you felt supported and assured throughout your experience with our customer service team. Your satisfaction is very important to us, and we're grateful you took the time to share your feedback.

Rated 5 out of 5 stars

…Keepsake necklace

My yellow gold initial with diamond necklace is exquisite!I ordered my daughter's initial and it is super special! Idyl is excelling in the quality of its product. Customer service was prompt in responding to an inquiry which made me confident in my purchase. My necklace arrived promptly and I have not taken it off since!

26 September 2025
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Reply from idyl

Thank you so much for your wonderful feedback! We're delighted to hear how meaningful your initial necklace is to you and that it’s become a cherished piece. It’s especially rewarding to know our customer service was helpful and that your order arrived quickly. Your kind words about the quality of our jewelry mean a lot—thank you for choosing Idyl!

Rated 5 out of 5 stars

I just can’t get enough

I just can’t get enough! I want everything! 🥰🥰🥰🥰🥰🥰☺️☺️

24 September 2025
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Reply from idyl

Thank you so much for sharing your excitement with us! It truly means a lot to know that you’re enjoying your Idyl pieces. We love being part of your jewelry collection and can’t wait to inspire you with even more beautiful designs. Your enthusiasm is wonderful—thank you for being part of our community!

Rated 5 out of 5 stars

The jewelry is beautiful

The jewelry is beautiful. I like the options. It was shipped and delivered quickly.

14 September 2025
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Reply from idyl

Thank you so much for your kind words, Connie. We're delighted to hear that you love the jewelry and appreciated the variety of options. It's great to know your order arrived quickly as well. Your feedback means a lot to us!

Rated 5 out of 5 stars

easy to order

easy to order - loved what I picked - I'm so happy. Saving up for my next piece. I wish I was an influencer which is where I heard and saw your beautiful pieces so I could afford all of your line of jewelry. I'm short and small and you make every thing you offer adjustable so it's always the right aesthetic no matter who your potential buyer may be. So smart and gorgeous!

11 September 2025
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Reply from idyl

Thank you so much for your thoughtful review, Sheri! We're delighted to hear that you found the ordering process easy and that you're happy with your piece. It means a lot to us that our adjustable designs are making a difference for you—we believe everyone should be able to enjoy jewelry that fits perfectly. We appreciate your kind words about our collection and hope you'll find the perfect addition when you're ready for your next piece. Thank you again for supporting Idyl!

Rated 5 out of 5 stars

Never disappointed

Delivery is fast, quality is excellent & customer service is excellent.

12 September 2025
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Reply from idyl

Thank you so much for sharing your experience, Cordegia. We’re delighted to know that our fast delivery, quality craftsmanship, and customer service have consistently met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

I am SO thrilled with my necklace

I am SO thrilled with my necklace. The design is so unique and so on trend. I was truly blown away by the quality once I received. I am coming back for more !♥️

9 September 2025
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Reply from idyl

Hi Laura,

Thank you so much for your kind words! We're delighted to hear how much you love your necklace and that our team could help make things right with your order. Your appreciation means a lot to us, and we’re thrilled the design and quality exceeded your expectations. We can’t wait to welcome you back for more pieces in the future! ♥️

Warm regards,
Lia from Idyl

Rated 5 out of 5 stars

I love the necklace and wear it daily.

I love the necklace and wear it daily.

8 August 2025
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Reply from idyl

Thank you so much for sharing your feedback, Patricia. We're delighted to hear that you love your necklace and that it's become a part of your daily routine. Your appreciation means a lot to us!

Rated 5 out of 5 stars

Brilliance and Quality

I love the brilliance of the diamonds and the quality. The website was easy to navigate, making purchasing easy. I also like that the company's follow-up ensuring customer satisfaction.

28 July 2025
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Reply from idyl

Thank you so much for your kind words, Yvonne. We're delighted to hear that the brilliance and quality of our diamonds stood out to you, and that our website made your shopping experience smooth. It's wonderful to know our follow-up efforts contributed positively as well. Your feedback means a lot to us!

Rated 4 out of 5 stars

Create design!

23 July 2025
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Reply from idyl

Hi Veronica,

Thank you so much for your feedback! We’re glad to see your enthusiasm for creating designs with our modular jewelry. Our collection is all about making it easy and fun to personalize pieces that reflect your style. If you have any ideas or suggestions, we always love hearing from creative minds like yours!

Rated 5 out of 5 stars

Great products

Great products, always perfect, great costumer service

Beautiful style, amazing shine, i love ❤️ that they are modular, I can combine however I want

22 July 2025
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Reply from idyl

Thank you so much for your kind words, Ramona. We're delighted to hear how much you appreciate the modular design and shine of our pieces, as well as your experience with our customer service. Your feedback truly means a lot to us. Enjoy mixing and matching your jewelry!

Rated 5 out of 5 stars

Love the modular design

Have a few earrings from idyl.absolutely love the modular design, can mix and match, even wear the lariat as a pedant. Plan to get a few more designs as able

10 July 2025
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Reply from idyl

Thank you so much for your kind words, Rajasree. We're delighted to hear that you're enjoying the modular design of our earrings and finding creative ways to wear them. It means a lot to know that our pieces are inspiring your personal style, and we look forward to welcoming you back whenever you're ready for more designs!

Rated 1 out of 5 stars

Idyl does not take responsibility for failed international deliveries

I purchased a pair of Lucia earrings from Idyl, trusting their international delivery process. Unfortunately, my order was never delivered, as it was held by Colombian customs and ultimately declared in favor of the Nation due to issues beyond my control.

Despite my efforts—and having contacted both DHL and multiple customs brokers—there was no way to recover the product. DHL made it clear they would not act further, and Idyl refused to assist or offer any kind of resolution or compensation.

What is most disappointing is Idyl’s complete lack of accountability. Once the item left their warehouse, they considered the problem out of their hands, even though the product was never received. No support, no escalation, no refund.

If you are purchasing from outside the EU or US, be extremely cautious. Should anything go wrong during delivery, you may be left completely on your own—without the product and without your money.

8 July 2025
Unprompted review
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Reply from idyl

Dear Lina,
Thank you for sharing your experience and taking the time to detail what happened with your Lucia earrings order. I am truly sorry for the frustration and disappointment you faced, especially after putting in so much effort with Colombian customs and shipping agencies.
While we strive to provide a smooth shipping experience worldwide, we recognize that customs processes can be unpredictable and sometimes outside anyone’s control. Unfortunately, in the case of Colombia, we cannot manage the clearance on your behalf due to local regulations, and we encourage customers to find a customs broker to handle the clearance process in Colombia. Each country has its own customs regulations, and we have no control over them.
We did offer assistance with customs broker fees and phone calls to support, and I apologize if this wasn’t communicated effectively. Your feedback about our handling of international delivery issues is important to us, and your comments will be shared with our team as we continue working on improving support for customers facing similar challenges.
If you have any further questions or concerns, please reach out to us at hello@idyl.com.

Rated 5 out of 5 stars

Beautiful product and super fast shipping!

Can’t believe how fast the item arrived! It was beautifully packed. I love my first Idyl purchase!

4 July 2025
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Reply from idyl

Thank you so much for your wonderful feedback! We're glad to hear that your order arrived quickly and that you appreciated the packaging. It means a lot to know you’re happy with your first Idyl piece. Enjoy wearing it, and thank you for choosing us!

Rated 5 out of 5 stars

Amazing customer service and gorgeous modular jewelry designs

Their pieces are so well crafted and the lab diamonds sparkle in a way that is hard to capture in words. The modular pieces work so well with each other, and provide a way to give asymmetric looks, or create new looks with switching out the add-ons.

The customer service is also amazing. Ella and Eva have been so great, and when I needed to return my necklace for exchange, it was handled so smoothly and I had a replacement necklace in hand within 2 weeks.

25 June 2025
Unprompted review
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Reply from idyl

Hi Jenny,

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the craftsmanship and sparkle of our lab-grown diamonds. It's great to know that our modular designs are allowing you to create unique and personalized looks.

We're also delighted that Ella and Eva were able to provide you with excellent customer service, making your exchange process smooth and efficient. Your satisfaction is our top priority, and we're glad we could meet your expectations.

Thank you for being a part of the Idyl family!

Warm regards,
Lia

Rated 5 out of 5 stars

The prettiest cool-girl earrings ever

I’m so thrilled with my earrings, they are beautifully & ethically made, pretty, super sparkly and just so cool. I have quite a list of what I want to buy next!

17 June 2025
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Reply from idyl

Hi Victoria,

Thank you so much for sharing your excitement with us! We're delighted to hear that you're thrilled with your earrings and appreciate their beauty and ethical craftsmanship. Your kind words about the sparkle and style truly mean a lot to us. We can't wait to help you add more pieces to your collection!

Warm regards,
Lia

Rated 5 out of 5 stars

Trustworthy

Trustworthy. Beautiful. Good quality. Fast shipping

14 June 2025
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Reply from idyl

Hi Angela,

Thank you so much for your kind words! We're thrilled to hear that you found our jewelry beautiful and of good quality. It's also great to know that our fast shipping met your expectations. Your trust means a lot to us.

Warm regards,
Lia

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