iDropped It Reviews 

232
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

An excellent service. Jim was very friendly and professional. Our students were very interested in what he was doing and he gave them a demonstration and answered their endless questions! He went abov... See more

Rated 3 out of 5 stars

Service was brilliant and technician was friendly however I don't feel the screens are of a superior quality. I had them return and replace the glass within a few days after it became unresponsive. Si... See more

Rated 4 out of 5 stars

As far as quality of repair goes, iDropped it was immaculate. I had the charging port repaired on my iPhone 5 and never had another problem with it. iDropped it could benefit from better communication... See more

Rated 5 out of 5 stars

I can highly recommend this company's products & service. iPad smashed screen replaced at a price significantly cheaper than via Apple store. iPad now working perfectly again. Thank you idroppedit

Company replied

Company details

  1. Phone Repair Service
  2. Computer Accessories Store
  3. Computer Repair Service
  4. Data Recovery Service
  5. Electrical Repair Shop
  6. Electronics Store
  7. Internet Service Provider

Information provided by various external sources

iDropped It is the leading Australian repairer of phones and mobile devices. Repairing devices from all over the country, iDropped It operates a network of on-site technicians as well as mail-in and drop in services at Newsagents in regional areas.


Contact info

4.2

Great

TrustScore 4 out of 5

232 reviews

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4.2

All reviews

(232)

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Rated 3 out of 5 stars

Open my iPhone 3 times for a display repair job ...

I called and found out my phone is fixed already so i went and pick it up.
First quick test found my iphone 7 front camera is also broken which they claimed was because i didn't give them my passcode so they cannot test it - Any iphone user will know you can test camera without unlocking it if the user did not set the function to required unlock (mine wasn't). so i waited another 15-20 minutes for it to be tested and repair (extract cost of cause). After all i also found out the top speaker grill bar was not installed - with (169.99 AUD - it should be included) so I waited another 10 - 15 to get it installed - they claimed it was free of charge for me. I notice the top part of the phone got overflown cohesive everywhere on first test. thinking that when they open up the 2nd time it will be addressed but all three time i got the same result.

As you can see, you really need to check everything before they claim that it is fixed. quality control is clear not there .

very bad experience - they should've hire a better technician

This is after seeing company’s reply:
I’m sorry about the camera test comment. I guess you have to make sure other customer know what you are doing and for this I will apologise.
However, what I’m trying to tell you is that not everyone is looking for a speedy fix. There are customer who cares about quality. I’m fine what taking a longer as long as tou don’t have to be told of “bring this back if there is an issue”. Can’t help you if you don’t get the point.

You are already consider a premium brand in 3rd party repair you need to set a better stand.

8 November 2018
Unprompted review
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Reply from iDropped It

Hi Phil,
Thanks for your feedback and sorry to hear you were not 100% satisfied with our service. When replacing a screen we take great care which includes shutting down the phone and disconnecting the battery before doing any work. This process resets a security token in iOS not allowing you to access any of the phone features until you've authenticated with the lock code. When the code is not provided we are unable to properly test the phone. Your phone had significant damage to the top of the phone, glass was missing around the front facing camera assembly. Replacing that front assembly takes more time unfortunately so apologies you had to wait extra time. Unsure what you mean by "overflown cohesive" sorry, if theres still a issue you're welcome to come back under warranty.

Rated 5 out of 5 stars

Excellent service

Excellent service from the minute I called the 1300 number.
I called at 11am & the serviceman was at my office by 2pm the same day.
A great experience.

7 November 2018
Unprompted review
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Reply from iDropped It

Hi Kate, thanks for the great review on your iPhone 6S screen repair. We are glad you found the on-site service efficient.

Rated 5 out of 5 stars

Informed and prompt service-with a…

Informed and prompt service-with a smile.

7 November 2018
Unprompted review
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Reply from iDropped It

Hi Greg, thanks for leaving us the feedback! It's great to hear you were happy with the iPhone 8 screen repair.

Rated 1 out of 5 stars

i dropped it charged me $198 to fix a…

i dropped it charged me $198 to fix a sound issue with an iphone 7.
they could not come out to do the repair, or to collect or drop off the iphone.
the repair lasted about 24 hours.
i called them, they suggested i bring the phone back in for them to fix it a second time.
again they refused to pick up and drop off the phone.
in the end i took the phone to apple. it was quicker, they replaced the iphone on the spot.
i have used idropped it for approx 4 years over 12 repairs.
i am not sure what has happened in there, but the previously good convenient service is now bad, slow, expensive, with a talk to the hand approach to resolving any issues.
stay away, go somewhere else.

7 November 2018
Unprompted review
Rated 5 out of 5 stars

amazingly convenient

amazingly convenient - sooo ideal for busy people.

6 November 2018
Unprompted review
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Reply from iDropped It

Hey Kylie, thanks for leaving us a review about your iPhone 6S screen repair! We are glad you found our service convenient.

Rated 5 out of 5 stars

great service

great service. booking was easy and technician came to my workplace to complete the repair (broken screen). The whole process was quick and seamless.

6 November 2018
Unprompted review
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Reply from iDropped It

Hi Sally, thanks for the fantastic review! It's great to hear your iPhone 6 screen repair went smoothly. Feel free to contact us if you have any further issues, as we do provide a 12-month warranty on all of our repairs!

Rated 4 out of 5 stars

Would definitely come back

Would definitely come back, well priced, experts on Apple Watch too! thank you.

6 November 2018
Unprompted review
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Reply from iDropped It

Hi Robert, thanks for leaving us a review! It's great to hear you were happy with your Apple Watch screen repair.

Rated 5 out of 5 stars

The phone is now better than ever…

The phone is now better than ever before - not only has the glass been replaced but I have re-gained some functionality that I lived without for some time before the glass broke.

2 November 2018
Unprompted review
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Reply from iDropped It

Hi Mel, thanks for your feedback! We are glad that we were able to repair the screen on your iPhone 7. And getting the home button and touch ID working was a great bonus!

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly and very efficient.

2 November 2018
Unprompted review
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Reply from iDropped It

Hi Judith, thanks for your feedback! We are happy we could repair your iPad Air 2 screen. If you ever have any other devices you'd like repaired, feel free to get in contact with us.

Rated 5 out of 5 stars

Great service and good prices

Great service and good prices. Can't lose.

31 October 2018
Unprompted review
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Reply from iDropped It

Thanks for the review John, it's great to hear your feedback! We are glad we could repair your Google Pixel 2 screen. Feel free to contact us if you have any further issues as we do provide a 12-month warranty on all of our repairs!

Rated 5 out of 5 stars

Quick and reliable service.

Walked in to get my phone battery replaced. Extremely quick service and reasonable fees. Everything is working fine now.

31 October 2018
Unprompted review
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Reply from iDropped It

Hi Charles, thank you for your feedback! We are glad you're happy with the Google Nexus 6P battery replacement we did. If you ever have any further issues or devices you'd like repaired, feel free to contact us.

Rated 5 out of 5 stars

Just no lies

Just no lies. Easy

31 October 2018
Unprompted review
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Reply from iDropped It

Thanks for your review Alex! We are happy to hear your feedback on your iPhone 5S screen repair. Even though there had been liquid inside the phone, it was great that the screen was the only part needing to be replaced.

Rated 5 out of 5 stars

Great service and quick too!

31 October 2018
Unprompted review
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Reply from iDropped It

Hi Eddie, thanks for your review! We are happy to hear your feedback on your iPhone 5S screen repair. If you ever have any devices you'd still like repaired, feel free to get in contact with us.

Rated 5 out of 5 stars

Great company

Great company! Thanks for fixing the phones so efficiently.

30 October 2018
Unprompted review
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Reply from iDropped It

Hi Tonya, thanks for the feedback! It's great to hear you're happy with your iPhone X screen repair. Feel free to contact us if you have any further issues as we do provide a 12-month warranty on all of our repairs!

Rated 5 out of 5 stars

Prompt and friendly service

Prompt and friendly service. Reasonable price. Quality job .

30 October 2018
Unprompted review
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Reply from iDropped It

Hi Karen, thanks for taking the time to leave us a review! It's great to hear you were happy with your iPhone 6S screen repair.

Rated 5 out of 5 stars

highly recommended

30 October 2018
Unprompted review
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Reply from iDropped It

Hi John, thanks for the review! We are happy to hear your positive experience with the HTC M8 screen and battery repair.

Rated 5 out of 5 stars

Good quick service

Good quick service. Did what they promised!

30 October 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hey Rod, thanks for the feedback! We are glad you found the iPhone 7 screen repair quick.

Rated 5 out of 5 stars

Went to the apple store and they told…

Went to the apple store and they told me that the phone was busted and needed a full replacement. The guys at iDropped it tested it and it was a quick and easy repair. Would highly recommend!

30 October 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Hi Jacky, thanks for the fantastic review! It's great we could find you an economical alternative for your iPhone 6S Plus.

Rated 5 out of 5 stars

Always a positive experience

30 October 2018
Unprompted review
iDropped It logo

Reply from iDropped It

Thanks for the review Adrian! We are pleased you found our service of your iPhone 6 screen repair positive.

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