IDnow Reviews 16,280

Created with AI, based on recent reviews

Considering 240 reviews, most reviewers were somewhat happy with their experience overall. Many people found the identification process to be fast, efficient, and easy to follow. Customers appreciated the user-friendly nature of the service and the clear guidance provided during the process. Several reviewers highlighted the professionalism and helpfulness of the staff, making the experience comfortable and understandable. However, some customers also noted significant dissatisfaction with customer service and the website's functionality. Many people reported issues with unhelpful or rude staff, a lack of empathy, and difficulties understanding agents due to unclear speech or accents. Technical problems, such as the system failing to recognize faces or documents being hidden on the website, also contributed to a frustrating experience for some. Additionally, some felt the process was intrusive, with concerns raised about the level of control exercised during the process.See more

Reviews shaping this summary

We started Three Times. Internet Connection was Bad, not from my side. Not really a good experience for a Person with only one arm.

The customer service person was outstanding, but the app needs a little bit more work: There is no way to „tap-to-focus“, so I‘m not sure the ID photo was crisp. And when it came to confirming that I... See more

First try wasn‘t possible, second try was fast and without Problems. The Person doing the ID was Professional but could have been more friendly

He’s very impolite and he was asking me if I can’t speak English or understand English. He said he will end the call if I don’t comply with the verification. I find it so rude and unprofessional. Anyw... See more