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IDnow Reviews 16,303

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TrustScore 3.5 out of 5

3.4

Electronics & Technology
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Review summary

Created with AI, based on recent reviews

Considering 238 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the service to be fast, efficient, and easy to use, appreciating the quick and straightforward verification process. Reviewers often highlighted the professionalism and helpfulness of the staff, who guided them clearly through each step. The overall impression for many was a secure and comfortable experience, making the identity verification process less daunting. However, some customers also noted significant dissatisfaction with the customer service and the website's functionality. People reported issues with impolite and uncooperative staff, a lack of empathy, and abrupt call terminations without explanation. Technical problems, such as the system failing to recognize faces or getting stuck during the selfie phase, were also frequently mentioned, contributing to a frustrating and unpleasant experience for some.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising employees for being kind,... See more

User experience

Consumers find the user experience to be ambiguous, with many describing it as easy, quick, and convenient,... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers expressing deep... See more

Customer service

Users describe negative interactions with customer service, often citing slow communication, a lack of clear... See more

Website

Customers express significant dissatisfaction with the website's verification process, particularly with the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We started Three Times. Internet Connection was Bad, not from my side. Not really a good experience for a Person with only one arm.

Rated 4 out of 5 stars

The customer service person was outstanding, but the app needs a little bit more work: There is no way to „tap-to-focus“, so I‘m not sure the ID photo was crisp. And when it came to confirming that I... See more

Rated 4 out of 5 stars

First try wasn‘t possible, second try was fast and without Problems. The Person doing the ID was Professional but could have been more friendly

Rated 2 out of 5 stars

He’s very impolite and he was asking me if I can’t speak English or understand English. He said he will end the call if I don’t comply with the verification. I find it so rude and unprofessional. Anyw... See more

Company details

  1. Electronics & Technology

Written by the company

IDnow | The identity verification platform. Built for security. Loved by people.

Contact info

3.4

Average

TrustScore 3.5 out of 5

16K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very uncomfortable experience

I usually don’t leave reviews, but this time I felt I had to. I had a rather unpleasant experience during a recent support session. The agent suddenly took remote control of my phone, including switching the camera and turning on the flashlight, without any prior notice. This happened unexpectedly and really caught me off guard. It felt intrusive — especially since I might have people or children in view that I don’t want to show.

The situation was handled without much empathy, and communication was difficult due to a strong accent. Overall, it just didn’t feel like a good or professional experience.

8 October 2025
Unprompted review
Rated 1 out of 5 stars

I believe there is a significant issue…

I believe there is a significant issue with either the company or the employees at iDnow. The individuals handling the verification process were unprofessional, displaying clear frustration and unfriendliness. On multiple occasions, they abruptly ended the verification session without any explanation or closure, leaving us to reconnect and start over. If employees are dissatisfied with their roles, perhaps they should consider other positions. It’s unfair to take out their frustration on customers who are simply trying to complete the process.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Bad user experience

This application has no flexibility for correcting issues and instead forces the user to restart which wastes both the user and the agent’s time.

29 September 2025
Unprompted review

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