Idivia Reviews 98

Reply from Idivia

Mar 27, 2024

Dear Nada,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're satisfied with our service and that you found our team helpful. Your kind words mean a lot to us, and we truly appreciate your support.

We're committed to providing excellent service and ensuring that your shopping experience with us is nothing short of exceptional. We look forward to serving you again in the future and continuing to meet your needs.

If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We're here to help!

Warm regards,
IDIVIA Team

Reply from Idivia

Mar 27, 2024

Dear Amir,

Thank you for sharing your feedback on Trustpilot, and we apologize for the challenges you've faced.

Firstly, we want to address the issue with your order. It seems that your order was cancelled and refunded due to a stock error. Unfortunately, the product is currently unavailable as the brand is not producing it, and despite our efforts, we couldn't source it through our partners. We understand that this may have caused frustration, and we apologize for any inconvenience caused. Additionally, we'd like to clarify that we did send an email regarding this situation, although we understand if it may have been overlooked.

Secondly, regarding the lack of communication, we sincerely apologize for any confusion. Upon reviewing our records, we couldn't find any direct communication from your end via email at help@idivia.com. We aim to address all inquiries promptly, typically within 24 business hours, and it's disappointing to hear that you didn't receive our response. We're committed to ensuring a seamless experience for our customers, and we regret any miscommunication that occurred.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.

Best regards,
IDIVIA Team

Reply from Idivia

Mar 14, 2024

Dear LD,

Thank you for taking the time to share your recent experience with us. Your feedback is invaluable as it helps us to continually improve our services.

We completely understand your frustration regarding the delay in receiving your order. Regrettably, our ability to assist you was reliant on Royal Mail's response time, which unfortunately proved to be slower than anticipated. Despite our proactive efforts to communicate with Royal Mail, obtaining the necessary information was met with unexpected delays. The most recent update we received from Royal Mail indicated a response deadline of March 5th. However, as of March 6th, we had not yet received a response. In light of this prolonged delay and the absence of new information, we initiated the refund process for your order on March 6th.

We sincerely empathize with the frustration caused by this extended process, as our ultimate goal is to provide timely resolutions for our customers. While we acknowledge your concern that your order may be lost, it is imperative for us to adhere to Royal Mail's protocols and timelines to prevent any potential contractual issues and further complications.

Please rest assured that providing excellent service to our customers remains our top priority, and we are continuously working to enhance our processes to prevent similar occurrences in the future.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.

Warm regards,
IDIVIA Team

Reply from Idivia

Feb 18, 2024

Dear Andres,

Thank you sincerely for taking the time to share your review with us. Your feedback is invaluable to our team as we continuously strive to enhance our products and services.

Ensuring your confidence and satisfaction with our products is our top priority. To address your concerns, we have thoroughly investigated the situation you raised in this review through our dedicated customer service. We have provided you via e-mail with documentation and data that confirm the authenticity of the SkinCeuticals products you purchased. We understand the importance of transparency and are completely open to further reinforcing the legitimacy of our products if needed.

Should you have any further questions or require additional information about our products or our company, please do not hesitate to reach out. We are dedicated to addressing your concerns and providing any assistance you may need.

Thank you once again for your feedback and for choosing IDIVIA. We eagerly anticipate the opportunity to serve you again in the future.

Warm regards,
IDIVIA Team

Reply from Idivia

Jan 12, 2024

Dear Ana,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you are pleased with our service for the second time. Your satisfaction is our top priority, and we're grateful for your continued trust in our company.

If you ever have any feedback or suggestions for how we can further improve our services, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.

Warm regards,
IDIVIA Team

Reply from Idivia

Dec 1, 2023

Dear Oksana,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you received your order in perfect condition and that the packaging met your expectations. Your satisfaction is our top priority, and we're delighted to know that you are pleased with your purchase.

We truly appreciate your kind words and the trust you've placed in us. It means a lot to our team. We look forward to serving you again in the future and providing you with the same level of exceptional service.

If you ever have any questions or need assistance, feel free to reach out. Thank you for choosing us, and we can't wait to have the opportunity to serve you again!

Warm regards,
IDIVIA Team

Reply from Idivia

Dec 15, 2023

Dear Maria,

We appreciate you taking the time to share your concerns regarding your order (353248), and we sincerely apologize for the inconvenience you have experienced. Your feedback is invaluable, and we genuinely regret any delay and the lapse in communication that has caused frustration.

After a thorough investigation, we discovered that your order was indeed shipped initially. Unfortunately, due to the ongoing situation in Israel, the courier had to suspend the shipment, leading to its eventual return to us. We deeply regret the impact this has had on your overall experience with our service.

It is important to highlight the value we place on your feedback and your patience during this challenging situation. We understand the difficulties you encountered while trying to reach our customer support. We want to clarify that we did not receive any communication from you before this review, and we regret any inconvenience caused by our lack of response.

Please accept our sincere apologies, as this does not reflect the level of service we aspire to provide. To address your concerns, we have issued a full refund for your order, recognizing the challenges posed by the current circumstances in Israel. Be assured that we are actively working to enhance our communication processes to prevent similar situations in the future.

Once again, we apologize for any inconvenience you have faced, and we genuinely appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly.

Sincerely,
IDIVIA Team

Reply from Idivia

Nov 13, 2023

Dear Aly,

Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our communication excellent and timely. It's always our goal to provide outstanding service and promptly address any questions you may have.

If you ever have more inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future.

Best regards,
IDIVIA Team

Reply from Idivia

Nov 13, 2023

Dear Zarina,

Thank you for taking the time to provide us with your feedback. We genuinely appreciate your honest review and the opportunity to address your concerns.

We want to extend our sincere apologies for the delay you experienced with your order. The issue stemmed from an error in processing, and we are truly sorry for any inconvenience this may have caused. We're pleased to let you know that we swiftly resolved the error and expedited the shipment, ensuring your order reached you promptly.

Regarding your communication with our customer support, we appreciate your understanding. Our analysis indicates that we responded to your inquiry in less than 2 business days. While we recognize there is room for improvement in response times, your feedback is invaluable as we work towards enhancing our customer support services. We want to assure you that we respond to all customer inquiries and aim to provide constructive solutions to assist you.

If there are any additional concerns or if you require further assistance, please don't hesitate to reach out to us directly. We are committed to making things right and appreciate your patience.

Once again, we apologize for any inconvenience caused, and we thank you for your understanding.

Best regards,
IDIVIA Team

Reply from Idivia

Oct 23, 2023

Dear Alaa, thank you so much for your glowing 5-star review! We're thrilled to hear that you had a perfect experience with us. We always strive to provide our customers with the best possible service and value, so we're delighted to know that you found our prices reasonable and our customer service top-notch. Your satisfaction is our top priority, and we appreciate your kind words. Thank you for choosing us, and we look forward to serving you again in the future!
Warm regards,
IDIVIA Team

Reply from Idivia

Oct 3, 2023

Dear Abrar,

Thank you for your feedback! We're glad you're pleased with our fast shipping, product quality, and quick response. We appreciate your support!

Best regards,
IDIVIA Team

Reply from Idivia

Sep 14, 2023

Dear Josh,

Thank you for sharing your experience with the SkinCeuticals Blemish product and our customer service. We genuinely regret to hear about the adverse reaction you experienced and the subsequent dissatisfaction with our support.

Upon receiving your feedback, we immediately took action to understand the situation better. It's important to note that the SkinCeuticals Blemish product is a serum that contains various acids, such as dioic, LHA, salicylic, glycolic, and citric acids. Given the composition, it's essential to be mindful of individual skin sensitivities when using such products. In our efforts to assist, we reached out to several pharmacists and liaised directly with SkinCeuticals. The consensus was that there were no identifiable issues with the product itself. The brand also highlighted that combining this product with certain harsh cleansing products might lead to the symptoms you described. Such cleansing products can have astringent properties that, when combined with the serum, could intensify reactions on sensitive skin.

Based on these insights, we strongly recommend consulting with a dermatologist. They have the expertise to offer guidance tailored to your specific skin type and concerns, and can provide insights into the product's compatibility with other skincare items you may be using.

We sincerely regret the confusion and distress you've experienced. Your understanding is vital to us. We are dedicated to enhancing our communication for clearer and more supportive interactions with our customers. Please know we are here to assist with any further needs you may have.

Warm regards,
IDIVIA Team

Reply from Idivia

Sep 6, 2023

Dear Matt,

We genuinely value your feedback and empathize with the frustration you've experienced concerning the shipping issue.

It's essential to clarify that we dispatched your order to the address you provided during the checkout process, which happened to be your first order with us. Our team made several sincere efforts to communicate with you in order to gain a deeper understanding of the situation.

Our utmost priority is ensuring a seamless shopping experience for our valued customers, and we remain fully dedicated to resolving any concerns that may arise.

Please rest assured that we are here to provide you with any assistance you may require.

Best regards,
IDIVIA Team

Reply from Idivia

Updated Sep 6, 2023

Dear Badarudheen Shareef,

Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed our exceptional quality and wide array of products. We take pride in our attention to detail and commitment to sourcing top-notch products. We are glad that our website’s user-friendly interface and product descriptions helped you make informed decisions. We are also happy to hear that your order arrived promptly and securely packaged.

At idivia, we value our customers’ satisfaction from start to finish, and we are delighted to hear that you had a great experience with our customer service team. We appreciate your kind words and look forward to serving you again soon!

Regards,
IDIVIA Team

Reply from Idivia

Updated Sep 6, 2023

Dear Nihadh,

Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed our excellent customer service and authentic products. We take pride in our awesome product curation and are glad that it met your expectations. We look forward to serving you again soon!

Regards,
IDIVIA Team

Reply from Idivia

Updated Sep 6, 2023

Dear Muhammad,

We're glad you had a great experience! Fast and cooperative communication is what we aim for. Thank you for your positive feedback, and we hope to assist you again in the future.

Regards,
IDIVIA Team

Reply from Idivia

Updated Sep 6, 2023

Dear Rick,

Thank you for your positive review! Your satisfaction is important to us, and we're committed to providing a seamless experience from start to finish. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to ensure your experience with us remains exceptional.

Best regards,
IDIVIA Team

Reply from Idivia

Aug 18, 2023

We really appreciate your positive feedback! Looking forward to serving you again soon.

Reply from Idivia

Aug 18, 2023

Thank you for your kind words! We're thrilled you're happy with your purchase.

Reply from Idivia

Aug 18, 2023

Thank you for sharing your positive experience with us! We're thrilled to hear that our product worked well for you and that the delivery from Portugal to the UK went smoothly, arriving in just around 5 days. Your satisfaction is our utmost priority, and we're delighted that everything went without a hitch.

Should you need anything else in the future or have any questions, please don't hesitate to reach out. We're here to provide you with excellent products and service every step of the way. Thank you for choosing us!