If I could give zero stars, I would. This company engages in incredibly deceptive and unprofessional business practices. I placed an order and specifically paid for premium DHL shipping. Fo... See more
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See what reviewers are saying
Very Quick delivery through FedEx. Unfortunately just a plastic bag as package and the boxes (eye drops) made of light trick paper, were fully flat! I think you should made a better package, a got the... See more
Company replied
Great experience with Idivia! My order was processed swiftly, also quickly despatched. It arrived safely, in a sturdy packaging. Product intact. Tracking information worked perfectly. Will buy again!
Company replied
These guys are in Portugal. I ordered several tubes of La Roche Posay sunscreen on 11/30. FedEx delivered to me in California on 12/5. I'll be ordering my sunscreen from them from now on for as long a... See more
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Company details
Written by the company
We are passionate about beauty and health, and thrive on making beauty accessible to all. We believe that beauty should be accessible to all, so we provide a global service with a carefully curated product offer, with both a catalog and service fully tailored towards customer satisfaction. Our mission is to make sure that everyone can find the perfect products and advice for them, anywhere in the world, at the best prices possible.
Contact info
Rua 5 de Outubro, 490, 4700-260, Braga, Portugal
- help@idivia.com
- idivia.com
3.7
Average
98 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY FROM IDIVIA: Deceptive Practices, Held My Money Hostage, and Zero Communication!
If I could give zero stars, I would. This company engages in incredibly deceptive and unprofessional business practices.
I placed an order and specifically paid for premium DHL shipping. For 10 straight days, I heard absolutely nothing from them. No tracking number, no shipping update, just total silence. I finally had to initiate contact myself to find out what was going on.
Their response was an absolute disgrace. They openly admitted that because their internal shipping rates with DHL had increased, they secretly decided to just sit on my order holding my money hostage hoping the shipping rates would drop. They didn’t have the basic decency to honor the transaction, absorb the cost, or even notify me of the delay! Instead, only after I confronted them, they unilaterally canceled my order.
They tried to blame "logistical disruptions," which is a complete lie, as I receive international DHL packages to my address regularly without any issues. The truth is, they only care about their profit margins. If a shipping rate cuts into their profit, they will simply ignore your order, keep your money, and say nothing until you catch them.
To make matters worse, they claimed a refund was issued, but the funds have still not appeared in my account.
Save yourself the headache, the wasted time, and the terrible customer service. Buy from a reputable, honest company that actually respects its customers. Avoid Idivia at all costs!
29 April 2026
Unprompted review
Reply from Idivia
Dear Ibrahim,
Thank you for your feedback.
We are sorry for your experience and regret the frustration caused by the lack of timely updates regarding your order.
For clarity, no funds were ever captured or retained by IDIVIA. The PayPal transaction was a standard payment authorization only, which is automatically released when an order is cancelled. As the order was not dispatched, no charge was processed.
The order was cancelled due to exceptional and sudden disruptions affecting international shipping routes to Israel at the time, driven by ongoing conflict and resulting instability in courier operations, including DHL service limitations. During this period, logistics conditions changed materially, making reliable fulfilment no longer viable under the original service parameters.
We fully acknowledge that the core issue was communication. Even though context was shared during our direct correspondence, we should have informed you earlier and more proactively. We sincerely apologise for this.
At no point was there any intention to delay, withhold information, or act without transparency. This case has been reviewed internally and has already led to improvements in our communication and escalation processes.
Kind regards,
IDIVIA Team
Company helpful and quick delivery.
Company helpful and quick delivery.
25 January 2026
Unprompted review
Reply from Idivia
Dear Supattra,
thank you so much for the time you took to write this review!
We are thrilled to hear that you found our team helpful and were happy with the delivery speed. Providing a quick and seamless experience is our top priority.
We look forward to serving you again soon!
Kind regards,
IDIVIA Team
As promised.
16 January 2026
Unprompted review
Reply from Idivia
Dear Moya De Nova,
Thank you for your 5-star review! Keeping our word and delivering exactly "as promised" is at the heart of what we do at IDIVIA.
We truly appreciate your trust and look forward to your next visit!
Kind regards,
IDIVIA Team
Very quick delivery, exellent products, good prices..I was very satisfied with my phurcase and very well informed about everything by email.
Very quick delivery, exellent products, good prices..I was very satisfied with my phurcase and very well informed with everything by email..
27 November 2025
Unprompted review
Reply from Idivia
Dear Sabina,
Thank you so much for your 5-star review and for the time you took to write this review! We are delighted to hear that you were satisfied with your purchase and found our delivery quick and our prices competitive.
It's also great to know that our email updates kept you well-informed throughout the process—we believe clear communication is just as important as the product itself!
We look forward to serving you again very soon.
Kind regards,
IDIVIA Team
Helpful in skin texture improvement
We got the 5ml sample and we used, it got us good results in terms of skin texture imrovement.
9 November 2025
Unprompted review
Reply from Idivia
Dear Vikramjeet,
thank you so much for the time you took to write this review!
We are so happy to hear that you enjoyed the 5ml sample and already noticed an improvement in your skin texture.
It's great to know our product is working for you. If you need any guidance on how to integrate the full-size product into your routine, we are always here to help!
Kind regards,
IDIVIA Team
Reply from Idivia
Dear Customer,
Thank you for sharing your positive feedback. We are delighted to know that your experience with us was a great one. Your satisfaction is very important to us, and we look forward to serving you again soon.
Kind regards,
IDIVIA Team
Reply from Idivia
Dear Remi,
Thank you for your wonderful feedback. We are very pleased to know that you had a great experience and that your order arrived quickly. Your satisfaction means a lot to us, and we look forward to serving you again.
Warm regards,
IDIVIA Team
A very good online shop
I was searching for this product for a while and I’m so happy I did find it.
The price is good and the service too
4 July 2025
Unprompted review
Reply from Idivia
Dear Claudia,
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to know that you found the product you were looking for and that both our pricing and service met your expectations.
Your satisfaction is our top priority, and feedback like yours truly motivates us to keep improving every day. We look forward to welcoming you again soon.
Kind regards,
IDIVIA Team
Exceptionally Good…
Was a bit scared to order,but turned out really well,quick shipping,good packaging.
Was given tracking information constantly.
18 June 2025
Unprompted review
Reply from Idivia
Dear Subin,
Thank you very much for your kind review.
We’re truly pleased to know that your experience exceeded expectations — especially regarding shipping speed, packaging quality, and tracking updates. We understand that ordering online can sometimes raise concerns, and we’re grateful for the trust you placed in us.
Should you need any assistance in the future, we remain fully at your disposal.
Best regards,
IDIVIA Team
Fast delivery and good packaging
Fast delivery
Good company
They always updated to the costumer
Good
28 April 2025
Unprompted review
Reply from Idivia
Dear Lalen,
Thank you very much for your positive feedback.
We’re truly pleased to hear that you were satisfied with the fast delivery, secure packaging, and communication throughout the process. Your trust means a great deal to us.
Should you need anything in the future, we remain at your full disposal.
Kind regards,
IDIVIA Team
Excellent customer service and tracking…
Excellent customer service and tracking of goods. Thank you guys.
25 April 2025
Unprompted review
Reply from Idivia
Dear Mags,
Thank you very much for your kind words.
We’re truly pleased to know that you were satisfied with our customer service and tracking updates. Your positive feedback motivates our team to continue delivering a reliable and transparent shopping experience.
Should you need any assistance in the future, we remain at your full disposal.
Best regards,
IDIVIA Team
The goods arrived in a timely fashion…
The goods arrived in a timely fashion well packaged and I got what I ordered.
7 April 2025
Unprompted review
Order from Idivia (DHL) 4 days delivery from Portugal to NC, USA
I ordered a wart removal. The order was made on Monday (April 2025) and within a couple of hours I received the shipping label. And the shipment took place on the same day or the next day, because already on Friday at lunchtime I received the product in NC, USA.
7 April 2025
Unprompted review
Reply from Idivia
Dear Alex,
Thank you very much for your kind review and for taking the time to share your experience.
We’re delighted to know that your order was processed swiftly and that the delivery met your expectations. Ensuring prompt handling and reliable shipping is a key priority for us, and it’s rewarding to see that reflected in your feedback.
Should you need any further assistance or wish to explore more of our products, we’ll be here to help.
Warm regards,
IDIVIA Team
Quick delivery and superb customer…
Quick delivery and superb customer service in responding to my questions
28 March 2025
Unprompted review
Reply from Idivia
Dear N Robbins,
Thank you very much for your kind review and 5-star rating. We're truly pleased to know that you were satisfied with the quick delivery and that our customer service met your expectations.
Your feedback is greatly appreciated and motivates our team to continue delivering a high standard of service.
If there's anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
IDIVIA Team
Don’t trust positive feedback!! It’s fake
Did the order at 10.3.25 - no update- nothing - no one answer - no email, Facebook, Instagram !! I read a lot bad reviews here but saw positive as well so don’t Trust to positive . Here’s the message for you - don’t order at this site !!! I did mistake - you will not do
17 March 2025
Unprompted review
Reply from Idivia
Dear Customer,
Thank you very much for taking the time to share your feedback. Our primary goal is always to improve, and your input is invaluable in helping us learn from our mistakes.
We completely understand your frustration and sincerely apologize for the inconvenience you experienced. Based on your review, it seems you did not receive timely updates or responses to your inquiries. We are currently investigating the situation, as our analysis shows that our customer care and marketing teams responded to your messages within a few hours, doing their best to provide the most accurate information available at the time.
Regarding the delay in shipping your order, we share your frustration and would like to clarify that this was due to an issue with receiving a product from the brand. The products we had in stock had a short expiration date, and we chose not to send a product that was nearing expiration. On March 12th, we informed you that the order would be shipped within two business days, but unfortunately, the product did not arrive in time to allow for shipment. While we had planned to ship your order today, we immediately processed the cancellation and full refund upon your request.
We sincerely apologize for any inconvenience this has caused. Our goal is always to provide the best possible service, and we regret that we fell short of your expectations in this instance.
If you have any further questions or need assistance, please do not hesitate to reach out. We are always here to help.
Best regards,
IDIVIA Team
I was able to buy a good product at a…
I was able to buy a good product at a low price.
The product arrived late, but I am satisfied.
I want to go shopping again.
1 March 2025
Unprompted review
Reply from Idivia
Dear Vian,
Thank you for your feedback! We're delighted to hear that you are satisfied with your purchase and that you found a great product at a competitive price.
We sincerely regret the delay in delivery and appreciate your patience. We’re always working to improve our service, and we look forward to providing you with an even better experience on your next purchase.
We can’t wait to have you shop with us again!
Best regards,
IDIVIA Team
What a shame this company
What a shame this company! I shopped a product online, they told me he couldn’t deliver it ‘cause there was nobody who can take it, and they made a refund but they took almost $10.00 of the total price I payed! That was so annoying! Never gonna shop ur products again!!!
6 March 2025
Unprompted review
Reply from Idivia
Dear Ali,
Thank you for your feedback. We sincerely regret to hear about your disappointment. We understand how frustrating this situation must have been for you.
Please note that when your order was refused upon delivery, the shipment was returned to us. In accordance with our refund policy, shipping fees are non-refundable in such cases. However, we promptly processed a full refund for the products. We have shared detailed information regarding the refund with you via email, and we regret that you have not had the opportunity to discuss this further with us.
We truly value your feedback and regret that this experience did not meet your expectations. If there’s anything further we can do to assist you, please feel free to reach out.
Best regards,
IDIVIA Team
Very Quick delivery through FedEx
Very Quick delivery through FedEx. Unfortunately just a plastic bag as package and the boxes (eye drops) made of light trick paper, were fully flat! I think you should made a better package, a got the same product into a small box through another company and the delivery was perfect!
27 January 2025
Unprompted review
Reply from Idivia
Dear Maria,
Thank you for sharing your experience with us!
We’re thrilled to hear that your delivery was quick and that you were satisfied with our delivery service. However, we sincerely apologize for the condition in which your items arrived. We understand how important it is for products to be packaged securely, and we appreciate you bringing this to our attention. We’ll certainly review our packaging process to ensure that this doesn’t happen again in the future.
Your feedback is valuable to us, and we’re committed to continuously improving. We hope to serve you again with an even better experience next time.
If you have any further concerns, please don’t hesitate to reach out—we’re always here to help.
Best regards,
IDIVIA Team
I made an order & heard nothing
I made an order & heard nothing. Worried, I emailed to ask where it was. They came back straight away and said they were most sorry I had not been notified. After that they were brilliant. They tracked it for me every inch of the way and even involved the Royal Mail. Can’t speak highly enough of them as they acquired a product that is hard to get in the UK. Well done all
10 January 2025
Unprompted review
Reply from Idivia
Dear Customer,
Thank you so much for your kind words and for sharing your experience!
We truly appreciate your feedback and are glad we could assist in getting your order to you. We apologize for the initial lack of communication, but we’re thrilled to hear that our efforts to keep you updated and track the delivery helped ease your worries.
It's always a pleasure to help our customers find those hard-to-get products, and we're delighted that we could provide that for you! Your satisfaction means the world to us, and we’re so grateful for your trust in us.
If you ever need anything else, please don't hesitate to reach out – we’re always here to help!
Best regards,
IDIVIA Team
Never received my order
Been robbed. Ordered in Oct 2024, after 3 weeks there was no change in the shipping status, so I wrote to their CS. They responded that the item got stuck in custums. after addtl 3 weeks I asked for an update but was never responded. my order was never received as well...
my advise -
DO NOT ORDER FROM THIS SITE !
Dissapointment assured.
22 October 2024
Unprompted review
Reply from Idivia
Dear Liat,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with the delayed delivery of your order. Your feedback is incredibly important to us, as it helps us identify areas for improvement.
After reviewing your case, we understand that your order has now been delivered, but we fully recognize and regret the delay you encountered. We strive to provide a smooth and timely delivery experience, and we are sorry that this was not the case for your order.
We would like to address your concerns carefully and transparently. As communicated during the checkout process, the current situation in Israel has presented significant logistical challenges, which have impacted delivery timelines. These challenges include:
- Flight Suspensions: In October, flight suspensions to Israel caused by the ongoing security situation led to several weeks of delays.
- Customs Delays: Israeli Customs is currently not processing orders on a FIFO (First In, First Out) basis, resulting in unpredictable and extended processing times.
- Limited Control Over Customs Procedures: Customs clearance is managed by government entities, and unfortunately, we are unable to influence these processes.
Throughout this time, we remained in contact with Israel Post to monitor your order's status and investigate its progress. While delays are sometimes unavoidable due to the current situation, we want to reassure you that your order is always fully secure with us. If, for any reason, an order is not delivered, we are happy to offer a resolution—whether it’s a refund or a reshipment—based on your preference.
We deeply regret that these external factors affected your experience, and we are committed to improving our service wherever possible. Your satisfaction remains our top priority, and we will continue working to ensure smoother delivery processes for our customers moving forward.
If there is anything else we can do to address your concerns, please do not hesitate to reach out. We are here to help.
Warm regards,
IDIVIA Team
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