Ideogram AI Reviews 155

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers had a great experience with this company. Many customers praise the exceptional customer service, highlighting the staff's helpfulness, politeness, and professional approach in resolving issues. The tool is frequently described as spectacular and the best for creative image generation, especially for logos, mockups, and promotional images, with users appreciating its intuitive interface and ability to produce professional results. People also value the ease of use and the efficiency it brings to their creative process, saving time and overcoming creative blocks. However, some people were dissatisfied with the product's ability to generate specific images, particularly when trying to place products or achieve precise artistic outcomes, suggesting it can be frustrating for those with very specific needs. A few other people also felt that the subscription model had limitations, such as difficulties in changing plans or the inability to delete images without a top-tier subscription, and some experienced issues with customer support responsiveness.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, outstanding, and... See more

Product

Customers had ambiguous experiences with the product, with many reviewers expressing strong satisfaction,... See more

User experience

Consumers find user experience to be positive, with many praising the top-tier UI and the ability to create... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some expressing dissatisfaction... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great customer service. Had an issue using the tool and they were excellent handling my request. Ideogram is a spectacular tool for creative image generation. Using highly detailed prompts, I was t... See more

Company replied

Rated 4 out of 5 stars

Love the image generation capabilities! Not happy with the login/register limitations with having to use Google or Apple ?or Fakebook?. Not loving pricing. Had a crucial account/billing-related i... See more

Rated 5 out of 5 stars

Ideograms are so good coming up with design/visual ideas when you're stuck! The key is to get good with your prompt (not too brief or too complicated) otherwise it'll generate some weird results. C... See more

Rated 5 out of 5 stars

THIS TOOL IS ABSOLUTELY THE BEST OF THE BEST ! I HAVE USED THIS TOOL FOR DESIGNING SOME SUPER INCREDIBLE LOGOS, MOCKUPS, STOCK IMAGES AND PROMOTIONAL IMAGES FOR ALL MY BUSINESS PROJECTS SO FAR,... See more

Company replied


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Ideogram is building AI-native creative tools to bring greater joy, delight, and efficiency to creative expression. We are pushing the limits of what’s possible with AI, with a focus on creativity and a high standard for trust and safety. Our founding team consists of world-renowned AI experts, who have previously led transformative AI projects at Google Brain, UC Berkeley, CMU, and the University of Toronto.


Contact info

4.2

Great

TrustScore 4 out of 5

155 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I've had a fantastic experience using…

I've had a fantastic experience using Ideogram. Their support team is incredibly responsive, quick to help, and genuinely listens to your concerns. It's rare to find a platform that not only delivers high quality results but also backs it up with such strong customer service.

The quality of generation is outstanding, clean, sharp, and consistently impressive. Whether you're creating something simple or more complex, Ideogram handles it beautifully. Highly recommended!

14 June 2025
Unprompted review
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Reply from Ideogram AI

We're glad the image quality and support have stood out to you—means a lot for our team to hear!

Rated 1 out of 5 stars

Bad service

Bad service. No refund((

12 June 2025
Unprompted review
Ideogram AI logo

Reply from Ideogram AI

We're sorry to hear you had a disappointing experience. If you believe you’re eligible for a refund or need help with your account, please reach out to our support team — we’re here to help you.

Rated 5 out of 5 stars

Great for Photorealism

Works very well for generating photorealistic images. Would highly recommend if that is your need. Text generation is good but will need careful prompting as this is an image generator not an LLM. Support staff is great and very accommodating. Super pleased with interactions with them!

10 June 2025
Unprompted review
Ideogram AI logo

Reply from Ideogram AI

We're so glad you're enjoying the outputs and appreciate your thoughtful note about prompting. It also means a lot to hear you've had positive experiences with our support team!

Rated 5 out of 5 stars

They refunded me after accidental one…

They refunded me after accidental one year subscription purchase. Very courteous. No scams, or cheap steals. Support teams seems genuinely dedicated to cultivating positive user experiences. I will be returning. Highly recommend.

10 June 2025
Unprompted review
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Reply from Ideogram AI

Thank you so much for the thoughtful review! We're really glad we could make things right, and we truly appreciate your kind words about the support team. Looking forward to having you back anytime!

Rated 5 out of 5 stars

Great Customer Service

The images that I can create using ideogram is fantastic!! And very inspiring on what I can do with my own creations. Their communication is very professional and they got back to me when they said they were. Humphrey from customer service was very professional and answered any questions that I may had.

2 June 2025
Unprompted review
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Reply from Ideogram AI

It means everything to hear we're hitting the mark on all fronts. Thank you!

Rated 5 out of 5 stars

Ideogram is my favorite under-the-radar…

Ideogram is my favorite under-the-radar image generator. Pretty sure it's better than every other model at text generation and design. it's saved me thousands in graphics designers. The support team is amazing. Will continue to use! Thank you

3 June 2025
Unprompted review
Ideogram AI logo

Reply from Ideogram AI

Wow, thank you for this! Glad Ideogram has been saving you money on design costs. We appreciate your continued trust!

Rated 5 out of 5 stars

The app was always first in innovation

The app was always first in innovation. The product was usually better than expected. The customer service was excellent.

3 June 2025
Unprompted review
Ideogram AI logo

Reply from Ideogram AI

Thank you for the kind words about our innovation, product quality, and service. We'll keep it up!

Rated 1 out of 5 stars

The platform started off great until…

The platform started off great until they released version 2.0. With this version, which btw, is still "learning", they are charging you twice as many credits. So, the moral of the story, they want you to train this model, but they are charging you twice as much; with that being said, they are basically training it at your expense.

I have used many other platforms before, and never have they charged more for a "better" model, especially one that still needs training. My credits are used up so quickly now that it is starting to make me dislike the platform.

At this moment, if I find something better, I will move to that something better because I am not going to pay twice as much on credits to train a model. If it were still the same price, I would not have minded.

22 April 2025
Unprompted review
Ideogram AI logo

Reply from Ideogram AI

We understand your concerns about credit changes and want you to know we’re always listening. We're working to find the right balance between offering improved models and keeping costs as accessible as possible.

Rated 1 out of 5 stars

They change the free plan each week

They change the free plan each week , i boycott now , nos the free plan is 10 crédit per week , you need 4 crédit To generate a image = you lose 2 crédit each week and you can do just 2 prompt per week .... Loser

8 April 2025
Unprompted review
Ideogram AI logo

Reply from Ideogram AI

Thank you for the feedback. We understand the changes to the free plan have been disappointing for some users. We’re constantly adjusting things as we go to keep the platform sustainable while still offering our high-quality models for free to everyone.

Rated 5 out of 5 stars

Nice generator

Edit, the number of free credits for recurring creators has been restored. Very nice.

29 March 2025
Unprompted review
Ideogram AI logo

Reply from Ideogram AI

We’re glad you enjoyed the generation quality and browsing experience. Even though the credit costs doesn't make sense for your situation, we appreciate you giving Ideogram a try!

Rated 4 out of 5 stars

Be cautious of your subscription choice

**Update**
I am revising my rating based upon the full refund I was issued. The service itself is good and I have generated several logos through it. The text accuracy is better than most AI image generation services I have tried. I would use again as a monhtly subscription. Thank you.

So I see a charge go through for a yearly subscription which I was not expecting. I received no notice and I accept that it is possible this was something I forgot to monitor and cancel. Honestly, I found the service to be useful but my needs aren't that I would subscibed for a year, perhaps a month at a time when I needed it. I just can't justify spending $300 CDN on such a service and my email to their support line hasn't been answered 2 days later. I have not gotten any response on my Discord post either. This company could have gone a long way on at least acknowledging my post or email. In this day of economic uncertainty raised by the tariffs, we are even more conscious of the dollars we spend. I will accept this hit if I have to but this service has lost any goodwill I felt and I would not recommend them. There are so many AI applications coming out daily that stellar customer support is what will separate you apart and if you can't be bothered to contact this customer, then I will gladly spend my dollars elsewhere. Thank you.

1 March 2025
Unprompted review
Ideogram AI logo

Reply from Ideogram AI

Thank you for updating your review — we really appreciate your honest feedback. If you decide to return in the future, we’ll be here to support you!

Rated 5 out of 5 stars

I have used Ideogram multiple times…

I have used Ideogram multiple times daily to generate pictures for my free Diary entries online. I want to use AI-generated and not real photos of my family and friends. I am a Pro plan user. Therefore, I can make most of my creations private & upload pictures to create "seeds" for my AI-generated content. I have never used the Support or Services, but I have only used it for two months... As I grow, I will talk to the company at some point. Right now, I am enjoying and using Ideogram.AI as a good form of relaxation/creative outlet.

23 February 2025
Unprompted review
Rated 1 out of 5 stars

Terrible now

Terrible now. Used to be the best, now not even close to the top. Latest upgrade has terrible realism. Everything looks cut n pasted with sharp edges and cheap looking. I used to have early subscription and started throttling even subscription holders and making them wait in queue for garbage results. Had thousands of followers and one of their very top creators. Don't waste your time there is way better quality and affordability now.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing AI image generator

Amazing tool compared to many others that I used, it generates some good realistic images and the pricing is quite affordable eventhough you can perfectly use the free plan comfortably.

13 March 2024
Unprompted review
Rated 2 out of 5 stars

Seriously Too Expensive for being boxed in an overly guarded iteration cage

The quality, once you get an output is great. text-to-image prompt adherence is about 60%, which is not too bed. BUT, it does take up your credit even for images that are output as "Maybe not safe" - Please, let me be the judge as creator, there was no nudity nothing sexually explicit or anything near that kind. So the guard rails are way too strong to actually make use of ideogram generated images professionally with a high "loss" on credit. To be specific, I was charged for 16 images and got a mere 2 images! Not acceptable and doesn't allow for real AI supported creative designs.

21 September 2024
Unprompted review
Rated 1 out of 5 stars

It's not worth it

It eats up your credits by delivering subpar and not listening to your commands. Then you get to the free "unlimited" prompts (slower), but then it tells you it's full. It's a scam. I tried it for 3 months and was forced to accept downloads because I either didn't want to waste my coins or have to wait so long in between, neither of which is good!

15 September 2024
Unprompted review

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