Identità Reviews 3,183

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, highlighting the craftsmanship and luxurious feel of the shoes. Many appreciate the unique designs and comfort, even with high heels, and often receive compliments when wearing them. However, some people were dissatisfied with the delivery service, noting significant delays and a lack of communication regarding shipping. There are also reports of issues with receiving the wrong size or product, and a number of customers experienced difficulties obtaining refunds, sometimes incurring unexpected charges.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. While many customers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality,... See more

Order

People report ambiguous experiences with order. Many customers express significant frustration, citing issues... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers experienced significant delays, with... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shoes were ordered for my niece to wear at her wedding. Unfortunately it transpired they had to be manufactured as were not in stock at the time of ordering. Being over the Christmas period this... See more

Rated 4 out of 5 stars

Whilst the shipment was very delayed, when the items were ready they were able to rush them too me so they arrived just in time. Appreciate them doing all they could to expedite and it was great to be... See more

Rated 1 out of 5 stars

Shoes are of great quality. We placed order (supposed to ship in 5-8 days) shoes didn't ship till almost a month later. Were promised a gift certificate for initial delay. Great received. Also s... See more

Rated 1 out of 5 stars

I was very excited about the quality, heel height, comfortabilty & quick delivery until I realized I was delivered 2 right shoes. I reached out customer service who promised a delivery date. There w... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Felt Boots Store
  5. Shoe Factory
  6. Women's Clothing Store

Written by the company

Dicono che essere se stessi, sempre e in ogni occasione, è uno dei segreti della felicità. L’obiettivo che ci poniamo è quello di far scoprire e riscoprire l’identità di ogni donna con una linea di calzature 100% made in Italy a produzione artigianale , dallo stile glamour e bon ton, con un tocco pop ma soft, provocatrici & lussuriose , rock e allo stesso tempo classic.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I’ve purchased from this boutique many…

I’ve purchased from this boutique many times over the past 3 years, and I always come back. The quality is consistently amazing, the shoes are incredibly comfortable, and the designs are both elegant and timeless. It’s my go-to online shoe boutique for classic cuts and refined style. Customer service has always been great, and my last order arrived in Dubai faster than expected. No issues at all—just a smooth, premium experience every time.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Simply great

I discovered Identity Shoes about a year ago and bought a pair of 12cm heel sandals and recently a pair of 12cm heel boots. Excellent quality leather and excellent workmanship. Active and helpful customer service with immediate responses. I will soon buy a higher pair of sandals and maybe a pump. Strictly 12cm heel!!!Tks a lot. Best regards

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Stunning

the many pair of heels i have bought for my fiance are absolutley stunning and sexy!! she wears them on our special dates and looks amazing in your heels!!!

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Green Suede boots!

I ordered the beautiful green suede kitten heel boots having never ordered from this company before but everything went very smoothly. The boots arrived in perfect condition i wore them to a wedding and stood in them and danced all day and night first time out and no pain, no blisters just bliss!! And lots of compliments too!!
I am about to order my second pair of boots from this company because the delivery was great and i know the quality is fantastic! My experience all round has been excellent.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and style

I have ordered from Identità several times now. The shipping time is very fast. The shoes are of excellent quality and style. Ilove ordering from Identità.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

This is a brand you can trust …

This is a brand you can trust …. ! Not only are the shoes made with superior quality and craftsmanship, the customer service matches. I personally had a problem with returning an item and the patience they had with me and the level of understanding and care to my first purchase experience was nothing like I’ve ever experienced. I’ve told everyone about this brand ..
🇺🇸 a long term customer with a smile

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Identita the Company that knows how to make Shoes.

I have not had the chance to wear a perfect pair of Identita shoes.
But if I did I know they would be the perfect pair of shoes anyone could own.
They would fit perfectly,No aches or Pains, No blisters because that's what Identita go by.
The perfect pair of Shoes, Boots or Sandals and you will come back for more.
Hopefully they will be on my feet one day. The Best Shoes one can Own.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Favourite 10+ pair of shoes

In last over year I got my self around 10x pair of shoes from my beloved Identità.
Mostly high heels boots. Absolutely love all of them and looking forward to get another one.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

A Total Game Changer

I bought the Jolie Animalier sandals and I’m obsessed! They are incredibly comfortable — I could wear them all day. Beyond comfort, they’re easily one of the sexiest pairs I own. They elongate the leg beautifully and instantly make you feel like a confident, badass, sexy woman. Absolutely love them!

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Obsessed – My Favorite Boots!”

Mu husband ordered boots as a gift for me one year ago and they’ve quickly become a staple in my wardrobe. The heel height is just right — tall enough to add elegance, but still walkable for a few hours. I wear them hours straight, including dancing, and my feet don’t hurt.
Style-wise, they look exactly like the photos — sleek, modern, and very flattering.
The quality is impressive. After a few wears, they still look brand new — no scuffs, and the sole has good grip.The zipper is smooth, and the stitching feels solid.
If you’re looking for a pair of high heel boots that combine style and comfort, these are a great choice. I’d absolutely buy them again in another color.

10 December 2024
Unprompted review

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