EDIT: Got response from customer service, I will get a refund but they will take out a handling fee of 10 Euros from it. For an item that was never delivered! I know this is illegal both in Austral... See more
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Considering some. Time ago returned a case and never got refund. You couldn’t find it’s done I sent it to correct address which cost small fortune. Then I purchased another which couldn’t get on p... See more
Company replied
The product was beautiful just like the picture, though the lip over the face is very fine and almost in alignment which doesn’t offer much phone screen protection if dropped. Has me a little nervous,... See more
Company replied
I love my new iPhone 11 cover, my third phone case from Ideal of Sweden, they are always of very high quality and they look fabulous, I've even converted my sister! Products are always delivered promp... See more
Company replied
Company details
Information provided by various external sources
Shop trendy Phone Cases and Covers at iDeal of Sweden. Our products are designed and developed in Sweden and inspired by the latest fashion trends around the world. Always at iDeal ✓ Fast delivery 1-4 business days ✓ 30 days return & refund policy ✓ 1 ...
Contact info
Sweden
- idealofsweden.com.au
1.9
Poor
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Want to charge 10 euro handling fee to refund non delivered product
EDIT: Got response from customer service, I will get a refund but they will take out a handling fee of 10 Euros from it. For an item that was never delivered!
I know this is illegal both in Australia where I live and in the EU. Reported to Paypal and got a full refund. Very dodgy of the company to try taking out such a fee.
Ordered 2 items more than a month ago. Expected delivery time was max 5 days. Tried tracking it - says it is lost due to "wrong delivery address". I used my correct address as registered in Paypal. Ideal of Sweden or their delivery partner printed the wrong address. Contacted customer service, all I get is a chatbot that tells me I will get a refund IF my items are returned to warehouse. I have already waited a month; package is lost.
18 March 2026
Unprompted review
Fashion only
The plastic cases look good, the graphic quality is excellent. I would have to warn everyone that the case for style ONLY. My case probably protects the back of the phone from scratches and that is absolutely all it does. The corner of my case cracked and chipped within two days just from jostling in my handbag. These cases would in NO WAY protect your phone if you dropped it. So I was extremely disappointed about that.
8 February 2022
Poor quality / Poor returns & support
Very disappointed with the quality - not as described or as per website images. Looks like a poor quality, blurry low res print. What were supposed to be metallic/shimmer details on my cover case is just grey imitation colour. Definitely NOT a premium product being marketed. I paid $65AUD and wouldn't pay $5 for the item I got. I requested to return and was told I have to ship it back from Australia to Sweden - exorbitant cost, more than my purchase cost. This was my 1st purchase and unpleasant experience so far. Will not be purchasing their product again and do not recommend them to anyone else.
27 September 2021
Unprompted review
Reply from IDEAL OF SWEDEN
Hello Renata,
We are truly sorry to hear that the ordered product didn’t live up to your expectations.
All pictures on the website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product's exact appearance, features or origin. You can read about this in our terms & conditions.
If you have any questions regarding the return, you are welcome to contact our support.
Best Regards,
IDEAL OF SWEDEN
my case literally started falling apart…
my case literally started falling apart after a week.. the pattern was coming unstuck from the plastic and the layers started separating on the corners another week later.. have no wet the case, have not dropped it, has not been in humidity or freezing temperatures and still fell apart.
29 July 2021
Reply from IDEAL OF SWEDEN
Hello,
I am sorry to hear that the product did not live up to our quality standards. We will of course look further into this for you.
Please contact us here, include a picture of the damage and your order number, and we will help you further: reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
The wrong product was delivered
The wrong product was delivered. I have been a little disorganised and I missed the return date, but I ordered an iphone 11pro case for my wife and received a iphoneX/Xs case.
I then tried to sell the case on facebook-marketplace, but that caused issues as they thought I was selling a counterfeit article and blocked my account. Ahhhh.
13 July 2021
Reply from IDEAL OF SWEDEN
We are so sorry to hear that you have received the wrong item!
Please email us at reviews@idealofsweden.com and we will assist you further. In your email, make sure to include your order number and a picture of the faulty item.
Best Regards,
IDEAL OF SWEDEN
My case up the top near the camera…
My case up the top near the camera snapped within days of purchase.
4 July 2021
Reply from IDEAL OF SWEDEN
We are sincerely sorry to hear that your product broke! We will of course investigate this claim further and help you in the best way possible.
You are welcome to email a picture of the damage to reviews@idealofsweden.com, please also include your order number, and we will help you further.
Sincerest regards,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
We are so happy for the lovely review you have given us! Great to hear you feel satisfied with your purchase :)
Wish you a nice day!
/IDEAL OF SWEDEN
The cases are beautiful and well made…but
The cases are beautiful and well made but unfortunately human nature is to drop our phones and not only does it crack it also chips and doesn’t protect the screen with any side depth . I have had to remove the case and the brand new screen protector is smashed .. nature of the beast, I will just have to stick with the durable brands unfortunately.
1 July 2021
Reply from IDEAL OF SWEDEN
We are sorry to hear about this!
Our warranty does not cover damages caused by dropping the phone, it covers damages that have occurred due to a production fault, which you can read more about in our terms and conditions.
If you have any further questions regarding this, you are welcome to contact our customer service.
Best regards,
IDEAL OF SWEDEN
Tasteful and quickly dispatched
1 July 2021
Reply from IDEAL OF SWEDEN
We are so happy for the lovely review you have given us! Great to hear you feel satisfied with your purchase :)
Wish you a nice day!
/IDEAL OF SWEDEN
Great products
I have bought a couple of items now from Ideal of Sweden. They have been delivered quickly and in perfect condition..and as in the pictures online...great quality.
I was kept updated via email regarding delivery...would definitely recommend this company and will be buying from them again.
1 July 2021
Reply from IDEAL OF SWEDEN
We are so happy to hear this!
Thank you for your kind and positive review. It means so much for us to hear that you are happy with your experience.
We wish you a great day,
IDEAL OF SWEDEN
Fast delivery
Fast delivery. It so nice to still find a company who creates beautiful phone cases for samsungs not just for iphones. I bought Golden marble. Love colour, & very stylish.
25 June 2021
Reply from IDEAL OF SWEDEN
Thank you for taking the time and writing this positive review! We are so happy that you like our products and are satisfied with the delivery.
Have a nice day!
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
We are so happy to hear that you feel satisfied with your products and the delivery time!
Have a nice day,
IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Thanks for the positive review! We are happy to hear you enjoy our products and that you feel satisfied with the quality.
Wishing you a nice day!
/IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Thank you for your review! It truly makes us happy to hear that you are enjoying your new products from us.
Have a wonderful day,
IDEAL OF SWEDEN
Beautiful products
24 June 2021
Reply from IDEAL OF SWEDEN
We are so happy to hear that you are satisfied with your purchase! It means a lot to hear that you appreciate our products.
We wish you a nice day!
/IDEAL OF SWEDEN
Reply from IDEAL OF SWEDEN
Thank you for taking the time and giving us this lovely review! It means a lot to hear you are satisfied with the quality of our products.
Have a nice day!
/IDEAL OF SWEDEN
Expensive return
2 things happened- first, my Samsung S21 Ultra fell out of my pocket and hit the ground. The screen cracked right in the middle, and the phone case did nothing to protect it which was pretty disappointing.
Secondly, I initially purchased the wrong model phone cover in error and had to return it; however, although the case was packed in Melbourne and delivered to me within a few days, i had to return the case to SWEDEN. Which cost me $25 to do from Australia in a small padded bag- horrendously expensive. So there's a dispatch centre in Australia, but no way to return items- it boggles the mind.
I will absolutely not be purchasing from them again, not when the returns process actually ends up costing me a lot of money.
22 June 2021
Reply from IDEAL OF SWEDEN
Hello Jessica,
We are sorry to see that you are not fully satisfied.
At this time we do not have a return department in Australia, but we really hope we will in the future.
Regarding your phone, we cannot guarantee that it will not break if you drop it, even though you have a case on. It all depends on the material of the floor, how the phone lands etc.
If there is anything we can do for you, you are welcome to contact us here: reviews@idealofsweden.com
Best regards,
IDEAL OF SWEDEN
Beautiful and good quality.
Beautiful, good quality.
A reminder that the magetic phone case will not work with a wireless charger.
18 June 2021
Reply from IDEAL OF SWEDEN
Hello Anna,
Thanks for your positive review!
We cannot guarantee our cases are compatible with other brands’ wireless chargers. The reason for this is that our cases contain metal, to be able to be magnetic, and the metal can disturb the wireless signal.
This means that the phone needs to be placed very precisely on the charger, otherwise it will not work. We can therefore only guarantee the wireless charging to work with our own QI chargers, and not with others, unfortunately. We hope you understand!
If you are experiencing issues with one of our chargers, please contact our Customer Support and they will take a look into this.
Have a nice day!
/IDEAL OF SWEDEN
Very good service
17 June 2021
Reply from IDEAL OF SWEDEN
Hello Maria,
Thank you for your positive review! Your satisfaction is of great importance to us 😄
Have a nice day,
IDEAL OF SWEDEN
Timely delivery & high quality product.
17 June 2021
Reply from IDEAL OF SWEDEN
Hello Mitch,
We are so happy to hear that you feel satisfied with your products and the delivery time!
Have a nice day,
IDEAL OF SWEDEN
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