ID5 Certified Ltd Reviews 706

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the service as easy, quick, and professional, appreciating the efficiency and straightforwardness of the process. Many people found the user experience to be smooth and simple, with the service effectively meeting their needs for ID verification. The staff are often described as friendly, helpful, and professional, making the interactions pleasant and reassuring for customers. However, some people were dissatisfied with the company's communication and response times, reporting issues with unanswered emails and calls. A few reviewers also mentioned negative experiences with certain staff members, describing them as rude or unprofessional, and noted problems with delayed document delivery or lack of follow-up on service obligations.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praised George for being friendly, professional,... See more

Service

People report positive experiences with the service, highlighting its efficiency and professionalism. Many... See more

User experience

Consumers generally report a positive user experience, highlighting the ease and efficiency of the process.... See more

Customer communications

Customers consistently express dissatisfaction with contact. Many reviewers report difficulties reaching the... See more

Response time

Users describe ambiguous interactions with response times. While some customers, for example, experienced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased :) I wasn't sure what to expect when I found ID5 after a quick web search. The website looked very professional, but over the years I've learned to be quite skeptical of online reviews... See more

Rated 5 out of 5 stars

Booked an appointment for this morning - no problem booking and an easy appointment app to use. George was punctual and the actual appointment took just 12 minutes and the draft documents were emailed... See more

Rated 5 out of 5 stars

Excellent Company. Was a little apprehensive about the process but George put me at ease. Interview only took approximately 15 mins. George was very patient when a document he required site of was tri... See more

Rated 5 out of 5 stars

Used this firm a second time recently and had the same prompt, friendly and efficient service from George, having previously a similar experience with Gareth Does the job you want at a good price and... See more

Company replied


Company details

  1. Legal Services
  2. Consultant

Written by the company

The UK's leading provider of online Land Registry compliant ID verification.


Contact info

3.9

Great

TrustScore 4 out of 5

706 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

ID certified for conveyancing

I need to have my ID certified for conveyancing and local searches for this service were quite far from me and also expensive.
I found the ID5 service on Google and after some research to make sure it was legitimate I booked an apppointment. I liked that I was able to get an appointment very quickly.
Uploading my documents for verification was very easy and I received all the signed and authenticated forms in the post a couple of days later.
I would definitely use this service again in the future.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent Company. Was a little apprehensive about the process but George put me at ease. Interview only took approximately 15 mins. George was very patient when a document he required site of was tricky for me to access but we got there in the end. Documents arrived next day and were all in order. I’ve recommended my brother to this service as he needs the same ID check for Land Registry. Thank you

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service would highly recommend

I didn't know what to expect from this service and was quite anxious about the whole situation but was put at ease straight away by George. He taught me through everything that I needed to do and it all went smoothly. I would definitely recommend this service to someone else. Thanks very much.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very glad to have stumbled across this one-stop shop, having drawn a blank with local firms. A slick operation, all done online incl uploading various documents to an ID verification app followed by a Zoom call with a friendly adviser (George). The hard copy completed forms arrived promptly by post, ready for our signatures. Happy to recommend.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

ID5 certification experience.

firstly used CREDAS app to load ID docs using my phone. really straight forward, very easy to use and all worked 1st time. the app was preloaded by ID5 which linked it to me and made it slick. so if you are used to using a smart phone the process is very user friendly and easy.
solicitor from ID5 was bang on time for my 09.30 appointment, linking to the video link simple and set up for me, couldn't have been easier. tip for you, id advise linking to the video link a few minutes early so you can test your microphones are turned on to teh right level. links for these sound checks within the system, really easy to use. Makes you set right for the meeting.
I found the solicitor very formal at the start, which gave the process some degree of validity, its an important check after all. During the process we talked and i found the certifier really friendly and helpful.
Another tip, he asked me what i was being certified for, this caught me out as i knew but couldn't remember in that moment. so have that answer ready, i've seen the subsequent form he produces and he has to enter the reason for certifying on the form, so you will be asked this.
the whole process took me no more than 20 minutes, im talking the initial CREDAS bit and the interview. slick pain free process, and at a bargain price. i was quoted £264 from my conveyancing solicitor. this cost £59. I
would recommend the ID5 service to anyone.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

excellent all round

Really pleased :) I wasn't sure what to expect when I found ID5 after a quick web search. The website looked very professional, but over the years I've learned to be quite skeptical of online reviews etc (sorry Trustpilot !) Anyway, I needn't have worried. The whole experience was brilliant. I had a 15 min call with Gareth, who I found friendly and very helpful. We spent a couple of minutes discussing my requirements, and then he took all the necessary screenshots. Effortless ! Interestingly, you don't have to pay the fee until after the call has finished, so you're not handing over your cash and then crossing your fingers. Anyway, I wouldn't hesitate to recommend ID5. Top marks :)

22 May 2025
Unprompted review
Rated 3 out of 5 stars

Call went fine & it was a bank holiday…

Call went fine & it was a bank holiday but after paying for express delivery I wouldn’t expect four days & having to make a phone call to get it . Especially as I sent 24hr tracked stuff to my solicitor on a Wednesday and she got it Thursday morning.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Not good

Booked an appointment via the website, had the appointment which went well, quick and easy. I had to get a copy of the mortage statement and said this on the call. When I submitted it, I was told they thought I wasn't requiring their service but they would look into it. A week later asking for an update told they were busy but would get look at it. It's been 2 months and I spent £59 for nothing. If there was anything wrong with my submission they have not said. This company has just ghosted me without any information. I feel like I was scammed.

26 April 2025
Unprompted review
Rated 1 out of 5 stars

Same day appointment

Same day appointment, zoom video call which appeared fine… ever since then I have heard nothing, no response to 3+ emails and seem to be avoiding contact? Strange company.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Nice and quick for what could have been a long hard process. Thank you very much.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Super quick and efficient

Super quick and efficient. Booked a call the same day and received the signed ID5 in the post the following day. Very useful and worth the money.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

This is the only way to get id1 form…

This is the only way to get id1 form sorted for a reasonable price. Dont waste your time even enquiring with solicitors, complete joke. just book this service and be done. Absolute pleasure to deal with Mr George Boyd-Gibbins. App was easy to download and verify documents and after consultation paperwork is swiftly processed. Aslong as you got your documents he is cool.
Can't big up George Boyd-Gibbins enough for sorting me out and getting my affairs processed. Available practically anytime and you can even get same day.
Will be back at later date for his service.
If you want it sent same day it's £9.99 express or just opt for the £59 service standard of you not in any rush.

4 April 2025
Unprompted review

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