ID5 Certified Ltd Reviews 706

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the service as easy, quick, and professional, appreciating the efficiency and straightforwardness of the process. Many people found the user experience to be smooth and simple, with the service effectively meeting their needs for ID verification. The staff are often described as friendly, helpful, and professional, making the interactions pleasant and reassuring for customers. However, some people were dissatisfied with the company's communication and response times, reporting issues with unanswered emails and calls. A few reviewers also mentioned negative experiences with certain staff members, describing them as rude or unprofessional, and noted problems with delayed document delivery or lack of follow-up on service obligations.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praised George for being friendly, professional,... See more

Service

People report positive experiences with the service, highlighting its efficiency and professionalism. Many... See more

User experience

Consumers generally report a positive user experience, highlighting the ease and efficiency of the process.... See more

Customer communications

Customers consistently express dissatisfaction with contact. Many reviewers report difficulties reaching the... See more

Response time

Users describe ambiguous interactions with response times. While some customers, for example, experienced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased :) I wasn't sure what to expect when I found ID5 after a quick web search. The website looked very professional, but over the years I've learned to be quite skeptical of online reviews... See more

Rated 5 out of 5 stars

Booked an appointment for this morning - no problem booking and an easy appointment app to use. George was punctual and the actual appointment took just 12 minutes and the draft documents were emailed... See more

Rated 5 out of 5 stars

Excellent Company. Was a little apprehensive about the process but George put me at ease. Interview only took approximately 15 mins. George was very patient when a document he required site of was tri... See more

Rated 5 out of 5 stars

Used this firm a second time recently and had the same prompt, friendly and efficient service from George, having previously a similar experience with Gareth Does the job you want at a good price and... See more

Company replied


Company details

  1. Legal Services
  2. Consultant

Written by the company

The UK's leading provider of online Land Registry compliant ID verification.


Contact info

3.9

Great

TrustScore 4 out of 5

706 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The whole procedure was very easy and…

The whole procedure was very easy and quick. The company made everything simple and easy to follow. The company answered all our questions and they provided clear instructions for us to follow.
The interviewers were polite and helpful

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Efficient service

I am a solicitor myself, but I needed independent id verification for a Land Registry application. I found George very good to deal with and the process has run smoothly.

21 October 2024
Unprompted review
Rated 5 out of 5 stars

The service provided by ID5 Certified…

The service provided by ID5 Certified Ltd. was first class. The booking process and email guidance provided before the zoom meeting was excellent and George was very friendly and helpful to both my wife and me during the zoom call. The documents arrived promptly as promised. First class service.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Booked an appointment with George for the next day, had a pleasant call which was wrapped up within 15 minutes and within a few hours I had the signed ID1/ID5 forms back. then next day I had the signed hard copies delivered. Very efficient service for a very reasonable price.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Super efficient and easy

Super efficient and easy. The guy George has nailed down the process of getting it done quickly and at a great price. Am used to having to chase to get these things finalised, where as I was the bottleneck this time!

- Booked an appointment within 24 hours
- 15 minute call
- ID1 and ID5 instantly emailed back to me
- Easy verification of documents through an app
- As soon as I had finished uploading documents, he then sent them to where they needed to go.

Highly recommend.

19 September 2024
Unprompted review
Rated 1 out of 5 stars

Avoid , doesn't do the job and won't refund

All fine till it came to posting out the id5 for , them no response on email or phone , if you do get through a man answers who says he isn't Andrew George , he's says he doesn't know anything but will pass messages on ..these messages then never get a response. Now Ignoring our requests for a refund.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Cost-effective, friendly and efficient

Given that solicitors quote anything from £300 to £700 for this simple service because they really can't be bothered with it, the availability and price of this efficient online service is briliant. We had to do two of these and had ended up on a tight deadline. Despite personal tragedy at their end the guys here were friendly and helpful and efficient. The only limitation is that you must have or know someone with a modern Smartphone to do the last part of the validation process (but it'd be cheaper to buy one than pay a solicitor!). It was tight but I did get everthing to the Land Registry by the deadline today. The only improvement they could make would be to offer a Special Delivery by 1pm service for tight deadlines. But as it stands, we saved over five hundred pounds by using hese guys and could do it all from home.

12 September 2024
Unprompted review

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