The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... See more
Company replied
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
New York , United States
- customerservice@iconparking.com
- iconparkingsystems.com
You should know
4.3
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Additional fee for medium size SUV
I paid the $26 online, but the attendant charged me an additional $19.50 for a medium size SUV. You need to have options online so customers be able to choose the pricing based on the car's size, not wait until we get to the facility to charge an additional fee.
14 February 2026
Very quick in and out by this garage
Very quick in and out by this garage. Great location!
15 February 2026
Icon is always a great place to park…
Icon is always a great place to park especially when using the app.
I'm very pleased
8 February 2026
ROBO Park venue on West 47…..all lifts…
ROBO Park venue on West 47…..all lifts and machines working. Attendant -present, cheerful, patient, and helpful with a smile
14 February 2026
The attendants at Landon Parking LLC
The attendants at Landon Parking LLC
520 W 43rd St were great. The juggled multiple cars coming in as I arrived to pick up my car and were professionals.
14 February 2026
DO NOT USE THEM EVER
I reserved this spot for $33 and received confirmation with a barcode etc. when I arrived last night the attendant accused me of not having a reservation when the code did not scan. He seemed annoyed with me. I showed him the reservation email. He then accused me of having a larger vehicle. I never had an option to describe my vehicle when I booked it. At the end of the evening he once again yelled at me and charged me an additional $88 to get my car back. I will never use your garages again. Absolutely disgraceful and disgusting service.
14 February 2026
Outstanding from Start to Finish
Really great experience overall. Booking online was quick and convenient, and both the drop-off and pick-up were smooth and easy. The staff provided excellent customer service, he was friendly, professional, and he made everything seamless. I’d definitely park here again
14 February 2026
easy to book
14 February 2026
I got there a few minutes earlier than my scheduled time and they wanted to charge me $50 more. That’s unacceptable. I drove many miles.
The workers they were very courteous and professional
11 February 2026
Chris from the time we enter to when we…
Chris from the time we enter to when we cam back for our vehicle was pleasant and professional. We felt that our car would be taken care of well.!! Please keep him we will definitely use this ICON parking location again!!
13 February 2026
Full service parking
A closer, more expensive 24 hour lot recently changed their hours, so the search was on for a new garage with middle of the night access. The 40th street location fit the bill, with a less contested traffic area. Easy reservation process, no "oversize vehicle" surcharge, economical price.
12 February 2026
Always a smooth and wonderful…
Always a smooth and wonderful experience. The attendants are always courteous and pleasant, and they handle my car with great care.
13 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.