Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you pos... See more
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Review summary
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Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you post q... See more
Company replied
They responses quickly
Company replied
My experience was fine. I thought the doctor was very nice and he gave me very very thorough explanations. Not just one or two paragraph answer, but a whole page of possibilities and recommend. It sai... See more
Company replied
Company details
Written by the company
iCliniq is a trusted health decisions platform that helps people to understand and solve their health issues by providing personalized medical insights, AI-powered health assistants, symptom checkers, and a vibrant online community. As a go-to platform for trusted health information, iCliniq excels at addressing complex health concerns while fostering informed decision-making for both patients and physicians. For over 12 years, iCliniq has been top-rated by Parade and Insider, trusted by over 100 million patients and 4,500+ physicians across 80+ specialties in 190+ countries.
Contact info
41 Madison Avenue - 31st Floor, 10010, New York City, United States
- +1 844-432-0202
- icliniq@icliniq.com
- icliniq.com
4.4
Excellent
621 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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My experience was fine
My experience was fine. I thought the doctor was very nice and he gave me very very thorough explanations. Not just one or two paragraph answer, but a whole page of possibilities and recommend. It said two free follow ups but I only got one. I would use them again. Very hesitant to use because of reviews but he answered my medical questions.
15 August 2025
Unprompted review
Reply from iCliniq
Thank you for sharing your valuable feedback.
We’re glad to hear that you had a positive experience and found the doctor’s detailed response helpful in addressing your concerns.
Regarding your note on the follow-ups, we truly appreciate you bringing this to our attention. We will check on it.
We’re always here to support you with your future consultations and whenever you need assistance.
Reply from iCliniq
Thank you for your valuable feedback.
We’re glad to know that our quick response was reassuring for you.
Your appreciation motivates us to continue providing prompt and quality care.
So reassuring to have such a quick response
I was really worried since my problems related to my eyes - but the speed with which my query was answered was phenomenal and very reassuring.
8 August 2025
Reply from iCliniq
Thank you for your valuable feedback.
We’re glad to know that our quick response was reassuring for you.
Your appreciation motivates us to continue providing prompt and quality care.
We look forward to assisting you again in future consultations.
can you examen my penis please
5 August 2025
Unprompted review
Reply from iCliniq
we kindly request you to post your query through our medical consultation section here: [https://bit.ly/3CDlKIy].
This will help us provide a faster and more detailed response from the right specialist.
Thank you for your understanding.
Responsiveness and my answer was valid!
15 May 2025
Reply from iCliniq
Thank you so much for your kind feedback.
Thank you for your valuable feedback! We're glad to hear that you had a positive experience and found the response helpful.
We’re always here to support you with your future consultations.
We’re always here whenever you need assistance.
Reply from iCliniq
We sincerely apologize for any inconvenience caused.
As per our records, you have posted a free query, which was responded to by our doctor.
We also found that no other services have been utilized under your account.
If you have faced any other issues or concerns, please do let us know — we’re always here to help and resolve them promptly.
we’ll be happy to assist you further.
Correct advice.
25 July 2025
Reply from iCliniq
We’re glad to know that you had a positive experience and found our service helpful. It’s always our goal to provide the best support possible, and we’re here for you anytime.
We look forward to assisting you again in your future consultations with us.
Reply from iCliniq
Hi,
We’re sorry to hear that you felt there was no response.
Your query has already been answered by the doctor. It’s possible you may have missed the notification. Kindly log in to your iCliniq account and navigate to the "My Health Queries" section on your dashboard to view the doctor’s reply.
If you still face any issues accessing it, please feel free to reach out to our support team—we’ll be happy to assist you further.
Would use again
It went how I expected and I got very detailed help. I'd use it again for sure. And it's super affordable and convenient compared to going to an actual clinic.
18 July 2025
Reply from iCliniq
Thank you so much for your kind feedback.
We’re glad to hear that you had a positive experience and found our service helpful, affordable, and convenient.
We’re always here whenever you need assistance.
Very integrative site
Very integrative site, very good doctor they are very polite and kind person and very quick reply. which is very helped me lot. Thank you very much Dr. Wajahat
9 July 2025
Reply from iCliniq
Thank you so much for your kind words and valuable feedback.
We're glad to hear that you had a positive experience, and we truly appreciate your appreciation for Dr. Wajahat’s support.
Wishing you good health always!
They responses quickly
23 June 2025
Reply from iCliniq
Thank you so much for your feedback!
We’re really glad to know that you experienced a quick response from our team. Providing timely and reliable support is something we prioritize, and it's great to hear that it made a difference for you.
Your appreciation means a lot and encourages us to keep improving our service every day.
Didn’t provide accurate useful…
Didn’t provide accurate useful information, didn’t provide a response within an hour despite me paying extra. Didn’t respond to complaint or any follow up emails. Avoid.
I spent a week being told they’d follow up and help me/refund me immediately and a week later they’re still doing the same. Ignore their response, they have no intention of resolving the issue.
13 June 2025
Reply from iCliniq
We sincerely apologize for the inconvenience caused and truly regret that your expectations were not met.
Your concerns are absolutely valid, and we truly regret the delay and the inconvenience caused. Please know that this is not the level of service we aim to provide.
We understand the importance of timely and accurate responses, especially when you’ve opted for a priority service.
Your concerns have been noted and forwarded to the relevant team for immediate review. We are committed to improving our service and ensuring this doesn't happen again.
Resolving this matter is a priority for us, and we are committed to finding a solution as quickly as possible.
We truly value your feedback, as it helps us serve you better. Please allow us the opportunity to make things right.
The medical personnel was extremely…
The medical personnel was extremely informative and knowledgeable . Very specific and honest
11 June 2025
Reply from iCliniq
We sincerely appreciate your kind remarks and your gratitude. We pledge to keep offering frank, considerate, and reliable assistance.
Waisted my almost half an hour in…
Waisted my almost half an hour in filling details and can even see reply of your dr it's of no use fake 🙏 so bad totally time waste 😞 can't even see the answer of gynecologist poor app with no help support team they just raise ticket no help initiated
26 May 2025
Unprompted review
Reply from iCliniq
We’re truly sorry to hear about your experience and the inconvenience caused.
Please note that your query was answered by the doctor, and we’ve also responded to your support ticket. If you’re still unable to view the response, our support team is ready to assist you further and ensure you get the help you need.
We understand how valuable your time is and are committed to making your experience better. Thank you for bringing this to our attention.
great experience
most of the doctors are very nice, and the moderation team is very helpful too.
14 May 2025
Reply from iCliniq
Thank you so much for your kind feedback!
We’re thrilled to know you had a great experience on our platform. It's wonderful to hear that you found most of our doctors to be kind and helpful, and that our moderation team was able to support you effectively.
Your appreciation truly motivates us to continue improving and delivering high-quality care and service to all our users.
Reply from iCliniq
Thank you so much for your kind feedback!
We’re thrilled to know that you had a positive experience with our team.
It’s always rewarding to hear that our efforts made a difference. Your appreciation inspires us to continue providing attentive and reliable care.
I will NEVER use their service again!!
I will NEVER use their service again!!! My first question I paid $49. I gave a very detailed explanation and got a 2 second response. I asked a follow up question and got a 1 second response. My first question WAS NOT FREE. I still needed clarity so I paid AGAIN and got the same Dr with VERY short NOT helpful responses. He explained NOTHING. This is the only service I know that is so short and cuts you after asking for more clarification, DO NOT USE!!!
18 April 2025
Unprompted review
Reply from iCliniq
Thank you for sharing your feedback. We sincerely apologise that your experience did not meet your expectations. Our goal is to provide thorough, helpful, and thoughtful responses to every question, and we’re truly sorry if this was not reflected in your interaction.
The first query you submitted was a paid one, and the follow-up was also charged. However, we noticed that you had a free query available in your account, which appears to have gone unused.
We’re sorry that the doctor’s response did not meet your expectations. We’ve escalated this to our moderation team to review the interaction. We're here to support you and will do our best to provide the clarity and explanation you need.
Quick answer by the doctor
10 February 2025
Reply from iCliniq
Thank you so much for your wonderful feedback!
We’re really glad to hear that the doctor’s quick response and advice helped you feel better.
Your kind words truly encourage our team to keep delivering prompt and quality care.
Doctors are not giving the clarity and…
Doctors are not giving the clarity and their is no brief explainations
16 April 2025
Reply from iCliniq
Thank you for sharing your feedback.
We sincerely apologise for any inconvenience. Please don't worry; we will thoroughly investigate the matter and take steps to prevent this situation from recurring. Since we do not have your registered email address, please report the issue to our support team at icliniq@icliniq.com using your registered email ID. By doing so, we will promptly reach out to you and resolve the matter to your satisfaction.
Please don't hesitate to contact us; we are always eager to assist our users.
The advice i got from the doctor…
The advice i got from the doctor helped. I followed and took the steps. I feel better now
6 April 2025
Reply from iCliniq
Thank you so much for your wonderful feedback!
We’re truly glad to hear that the doctor’s advice helped and that you’re feeling better.
Your kind words mean a great deal to us and motivate our team to continue providing the best care and support possible.
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