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icecasino.com Reviews 922

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TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the wide selection of games and the user-friendly website, noting that the games run smoothly. Many people highlight the excellent customer service, describing the support team as responsive, quick, and always available. Reviewers also frequently mention fast and smooth deposit and withdrawal processes, along with generous bonuses. However, some customers have expressed dissatisfaction with the payment process, citing issues with delayed withdrawals, funds not appearing in their accounts, and accounts being blocked without clear reasons. A few other people also felt that the bonuses were not as frequent or as generous as expected, and some found the wagering requirements to be challenging.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant issues with... See more

Product

Reviewers mention positive feedback about the product, particularly highlighting the extensive selection of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the support team for being... See more

Website

Clients share positive opinions on the website. Many reviewers praise the site's user-friendly interface,... See more

User experience

People report positive experiences with the user experience. Many customers describe the platform as easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend it. A wide selection of games and payment methods. Verification is smooth. Contacting support is also very easy and efficient. If you haven't played at IceCasino, you should give it... See more

Rated 5 out of 5 stars

The most best casino I’ve had a very good experience with ice.Casino so far. The site is user-friendly, deposits and withdrawals are smooth, and the selection of games is excellent. I also appreciat... See more

Rated 5 out of 5 stars

Ice Casino has a huge selection of games to choose from, some of the games the casino hosts even pay out sometimes. From a scale of 1 to 10 I would rate it a 7, there are casino's that give you a bett... See more

Rated 5 out of 5 stars

In my opinion this casino is the best one because it's not hard to win here like on other ones. Also there is so many , many great games to choose, the site looks very nice and smooth. I do have a lot... See more

Contact info

4.2

Great

TrustScore 4 out of 5

922 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Account for a while

Well i got account for a while, and if i win, i win ;) Never got any problems with bonuses or with withraws, and custumer servis is very kind as always ;)

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Awesome casino

Easy to navigate, loads of games and deposit offers, lots of deposit methods all round choice casino will continue to be a loyal member!!!

30 September 2024
Unprompted review
Rated 1 out of 5 stars

Can't play all the PG Soft games all…

Can't play all the PG Soft games all server error

29 September 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Paul Mark,

We apologize for the inconvenience you're experiencing with the PG Soft games. The server error you're encountering is not typical, and our technical team is currently looking into it. Please try clearing your cache or refreshing the page, and if the issue persists, reach out to our support team support@icecasino.com for further assistance.

Thank you for letting us know and thanks for your patience.
Best regards

Rated 5 out of 5 stars

ice casino

Good casino with different bonuser both no deposit bonuses and good deposit bonuses as well. I would recommend trying this out!

27 September 2024
Unprompted review
Rated 1 out of 5 stars

No kyc check on purpose

No customer support, and no withdrawals, waiting one more week for KYC but very likely scammers.

22 September 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Gyoker Attila,

We sincerely apologize for the delay with your KYC verification and any inconvenience you’ve experienced. Please rest assured that our team is actively reviewing your case to complete the process as quickly as possible. We take these matters seriously and strive to provide a secure environment for all players.

Your withdrawal will be processed once verification is complete. If you need further assistance, please reach out to our support team by this e-mail support@icecasino.com, and we’ll be happy to help.

Thank you for your patience.

Best regards

Rated 1 out of 5 stars

So far it has taken 15days since my…

So far it has taken 15days since my first withdrawal and still no funds.
After some extremely bad customer service they finally said it took 9 days from my first withdrawal before they even processed it.
I'm still waiting for my money and for my other two withdrawalls to be processed.

2 September 2024
Unprompted review
icecasino.com logo

Reply from icecasino.com

Dear Craig,

We sincerely apologize for the delays and inconvenience. We are actively looking into your case to resolve it as soon as possible. Please send us your email address at support@icecasino.com so we can prioritize your issue and provide an update.

Best regards

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